King Controls 9754 operating instructions Troubleshooting, In-Motion

Page 20

SECTION 9

TROUBLESHOOTING

 

 

 

 

 

 

 

SYMPTOM

POSSIBLE REASON

COURSE OF ACTION

 

 

 

 

 

 

 

STATIONARY

 

 

 

 

Unit does not find satellite.

Did not hold ON/SEARCH button for

Hold ON/SEARCH button for

(STATUS light flashes red or green.)

3 FULL SECONDS.

3 FULL SECONDS.

 

 

 

 

 

 

STATUS light blinks orange.

Before search: bad coax connection.

Call King Controls.

 

After unsuccessful search

Move vehicle to have unobstructed

 

(approximately 25 minutes):

view of southern sky.

 

obstruction in line of sight

 

 

between dome and satellite.

 

 

 

 

 

 

 

STATUS light does not stop rapidly

Self check failed: potential motor

Call King Controls.

flashing red and green.

problem.

 

 

 

 

 

 

 

STATUS light does not turn on or is

Bad power source (low voltage).

 

dim.

Bad power or controller cable

Call King Controls.

 

 

connection at dome.

 

 

Bad controller cable connection at

 

 

controller.

 

 

 

 

 

 

 

STATUS light is steady green but no

Satellite receiver is off or requires reset.

Turn receiver on or reset.

picture.

 

 

 

 

 

 

 

 

 

IN-MOTION

 

 

 

 

Picture freezes, pixelates, or is

Objects such as bridges, buildings, and

Problem will stop when objects no

temporarily lost.

trees may temporarily block signal from

longer block signal.

 

reaching the antenna.

 

 

 

 

 

 

 

STATUS light is steady green but no

Satellite receiver is off or requires reset.

Turn receiver on or reset.

picture.

 

 

 

 

 

Page 18

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Contents In-Motion Satellite System Page Table of Contents Introduction SectionDefinition of Terms Tools and Materials Required InstallationKIT Contents Keep Rubber Plugs Dome Location HeightMinimum Distance To Dome EdgeDome Installation External Wiring IMPORTANT! Sealant must be roof compatible Internal Wiring This page intentionally left blank Satellite Configuration Satellite Switching ModeSatellite Service DirectvStationary Operation Status Light System StatusIN-MOTION Operation Dish 500 for Dish Network Must Show SW21Directv Receiver Configuration DirectvTroubleshooting IN-MOTIONMaintenance Rain FadeLimited Warranty