Sensory Science DDV2120 manual L P, Troubleshooting

Page 57

A P P E N D I X

C

H E L P

This Chapter provides customer support information, as well as a list of frequently

asked questions, technical specifications, and the product warranty.

The chart below will help you solve common challenges with your Dual-Deck VCR. If you don’t find the answers you need here, you can contact our Customer Service Department as follows:

 

Phone:

(480) 922-0896

 

 

Office hours: Monday-Friday, 6:00 a.m. to 9:00 p.m. MST

 

 

 

Saturday-Sunday, 8:00 a.m. to 4:00 p.m. MST

 

 

E-Mail:

“customerservice@sensoryscience.com”

 

 

Web:

“www.govideo.com” or

 

 

 

“www.sensoryscience.com”

 

 

 

 

 

 

SYMPTOM

 

SOLUTION(S)

 

 

 

 

 

No picture.

 

• Press TV/VCR until VCR indicator lights on front

 

 

 

panel display.

 

 

 

• Set RF Output to channel 4; see page 36.

 

 

 

 

 

Poor picture quality.

 

• Set RF Output to channel 4; see page 36.

 

 

 

• Adjust tracking with AUTO and TRK up/down keys.

 

 

 

• Clean video heads with non-abrasive head cleaning

 

 

 

tape.

 

 

 

 

 

Remote not working.

 

• Remove all obstacles and point directly at VCR.

 

 

 

• Make sure batteries are fresh and properly installed.

 

 

 

• Press VCR key. Note: If you press TV key by acci-

 

 

 

dent, remote will only operate TV.

 

 

 

 

 

Remote won’t operate TV.

 

• Program the remote control for your brand of TV;

 

 

 

see page 4.

 

 

 

• Press the TV key.

 

 

 

• Remote control doesn’t operate every TV function.

 

 

 

Some TV brands only respond to limited number of

 

 

 

functions.

 

 

 

 

On-screen display shows “Error”.

• Turn power off, then turn power on again.

 

 

 

• Inspect tape slots for foreign objects.

 

 

 

 

 

VCR doesn’t work.

 

• Unplug VCR for 10 seconds, then plug it in again.

 

 

 

• If still doesn’t work, unplug VCR for at least 15

 

 

 

minutes, then plug it in again. Note: If the clock is

 

 

 

still set, you haven’t unplugged it long enough.

 

 

 

• If still doesn’t work, VCR must be serviced by an

 

 

 

authorized service center.

 

 

 

 

Cannot record from cable box.

• Set VCR to cable box output channel 2, 3 or 4, then

 

 

 

select desired channel on cable box.

T R O U B L E S H O O T I N G

Appendix C - Help

51

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Contents V 2 1 2 L C O M E B L E O F C O N T E N T S Appendix C Help F E T Y G H T N I N G T T I N G S T a R T E D P aI N G O N N E C T I O N S T O S E T U P Brand of television, try them all until one works M O T E C O N T R O L S E T U PE C O N T R O L I C K U RM O T E C O N T R O L C O N T Following is an overview of the Dual- Deck VCR front panel O N T P a N E LO N T P a N D I S P L a YFollowing is an overview of the On-Screen Display OSD S C R E E N D I S P L a YS I C C O P Y P YT T I N G S P YS I C P L a Y B A YK S E T T I N G S A Y BS I C R E C O R D C O R DPress C O R D S E T T I N G SM E R R E C O R D I N G M E R R E C O R DTimer Record M E R R E C O R D I N G Error S L M a P P I N G R P L U S +R P L U S + W O R K S E TU S + R E C O R D I N G R P L U S + T I M E R E X T M a T I C E D I T I N G I TN U a L E D I T Video DUB O / V I D E O D U B B I N GP Y a U D I O S E R TMain Menu R E E N T I T L E RPress M M E R C I a L a D V a N C ECommercial Advance R K I N G C O M M E R C I a L SM M E R C I a L a D V a N C E P L a Y B Commercial Advance O U T I N D E X M a A R C HPress Index S E a R C HPress Index E C I a L S E a R C H O P T I O N SPress SEARCH/INDEX O U T P U T C H a N VA N C E D C O N N E C T I O N SPress B O X C O N T R OFor Cable Box Control Cable Box Code Cable Box Output K U P E R E O / M O N I T O R HH E R a / V H O O K U P E O H O O K U P Advanced SettingsN E 2 a P U T L a B E L I N G N EN G U a G E S E T T I N G S S T O M S E T T I N G ST I N G S T O C L O C K SN U a L C L O C K S E T T G SH T S a V I N G S T I M E Y LA N N E L S E T T I N G S R S ES E T F a C T O R Y S E T T L P TroubleshootingSymptom Solutions Video System C H N I C a L Specification SR R a N T Y D E SymbolsDual-Deck VCR User’s Guide V 2 1 2 0 M E N U S Y S T E M Phone 1-800-SENSORY
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