Paradyne 9123 manual Viewing the Trap Event Log, Troubleshooting Tables, Device Problems

Page 163

Troubleshooting

Viewing the Trap Event Log

The Trap Event Log displays all traps stored in the SNMP trap event log. ASCII trap strings used to describe trap events are provided in the tables contained in Standards Compliance for SNMP Traps in Appendix B, SNMP MIBs and Traps, and RMON Alarm Defaults.

See Trap Event Log in Chapter 5, Operation and Maintenance, for a screen example and additional information.

Troubleshooting Tables

The unit is designed to provide many years of trouble-free service. However, if a problem occurs, refer to the appropriate table in the following sections for possible solutions.

Device Problems

Table 6-2. Device Problems (1 of 2)

Symptom

Possible Cause

Solutions

 

 

 

No power, or the LEDs

The power cord is not

Check that the power cord is

are not lit.

securely plugged into the

securely attached at both ends.

 

wall receptacle to rear

 

 

panel connection.

 

 

 

 

 

The wall receptacle has no

H Check the wall receptacle

 

power.

power by plugging in some

 

 

equipment that is known to be

 

 

working.

 

 

H Check the circuit breaker.

 

 

H Verify that your site is not on

 

 

an energy management

 

 

program.

 

 

 

Power-On Self-Test

The unit has detected an

H Reset the unit and try again.

fails. Only Alarm LED

internal hardware failure.

H Contact your service

is on after power-up.

 

 

representative.

 

 

 

 

H Return the unit to the factory

 

 

(refer to Warranty, Sales,

 

 

Service, and Training

 

 

Information on page A of this

 

 

document).

 

 

 

9123-A2-GB20-10

July 2000

6-11

Page 162 Page 164
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Contents FrameSaver Flex Copyright E 2000 Paradyne Corporation All rights reserved Contents Configuration Security and Logins Troubleshooting Setting Up NetScout Manager Plus for FrameSaver Devices Index Purpose and Intended Audience About This GuideDocument Organization Devices. Describes setup of the NetScout Manager Plus Setting Up OpenLane for FrameSaver Devices. IdentifiesWhere installation and setup information is located and how Setting Up NetScout Manager Plus for FrameSaverProduct-Related Documents Highlighted text When viewing this manual online. Click onConventions Used To indicate a hyperlink to additional informationSystem Overview About the FrameSaver FlexSystem Overview FrameSaver Flex Feature Sets Flex Flex SLV Feature Feature Set Basic AdvancedBasic Flex Features Through Connections PVCs Dedicated Management PVCs 9123-A1-211 9123-A1-213 Feature 9123-A1-221 9123-A1-223Maximum Number of PVCs and Management PVCs Supported ModelsJuly Advanced Flex SLV Features OpenLane SLM System NetScout Manager Plus and NetScout Probes About the FrameSaver Flex User Interface Basic Operation Logging On ProcedureIf your login was Then Select Main MenuMain Menu Screen Work Areas Service Level Verification System OptionsScreen Format Description Keyboard Keys Navigating the ScreensPress Select For the screen Press Enter to Function Function KeysSelecting from a Menu Switching Between Screen AreasEntering Information Selecting a FieldExample User Interface and Basic Operation Configuration Configuration Configuration Menu Basic ConfigurationConfiguration EDIT/DISPLAY Configuration Option Area Description Configuration Option AreasMain Menu → Configuration Accessing and Displaying Configuration OptionsConfiguration → PVC Connections Changing Configuration OptionsSaving Configuration Options Main Menu → Easy Install Using the Easy Install FeatureEasy Install Screen Example Default If the selection is Unit is configured to operateMain Menu → Control → System Information Setting Up So the Router Can Receive RIPEntering System Information Setting the System Clock Configuration → Data Ports → Dlci RecordsAUTO-CONFIGURATION Setting Up Auto-ConfigurationMain Menu → Auto-Configuration Auto-Configuration Screen ExampleMain Menu → Auto-Configuration → Frame Relay Discovery Mode Selecting a Frame Relay Discovery ModeDiscovery Mode Configuration Description 9123-A2-GB20-10 July Automatically Removing a Circuit Changing Operating Mode Setting Up Back-to-Back OperationMain Menu → Control → Change Operating Mode Configuring the Overall System Configuration Option TablesLMI Behavior Configuring Frame Relay and LMI for the SystemMain Menu → Configuration → System → Frame Relay and LMI System Frame Relay and LMI Options 1System Frame Relay and LMI Options 2 LMI Status Enquiry N1 Possible Settings 1, 2, 3, 4Traffic Policing System Frame Relay and LMI Options 3 LMI Heartbeat T1 Possible Settings 5, 10, 15, 20, 25Service Level Verification Options 1 Configuring Service Level Verification OptionsSLV Timeout Clearing Event Threshold Service Level Verification Options 2SLV Packet Size bytes Main Menu → Configuration → System→ General Configuring General System OptionsGeneral System Options Network Physical Interface Options 1 Configuring the Physical InterfacesConfiguring the Network Interface Main Menu → Configuration → Network → PhysicalNetwork Initiated LLB Network Physical Interface Options 2Bit Stuffing Transmit TimingAnsi Performance Report Messages Network Initiated Dclb Possible Settings Disable, V.54&ANSINetwork Physical Interface Options 3 Network Initiated PLBCircuit Identifier Network Physical Interface Options 4Transmit Clock Source Configuring the User Data PortMain Menu → Configuration → Data Ports → Physical Data Port Physical Interface Options 1Monitor RTS Control Data Port Physical Interface Options 2Port DTE Initiated Loopbacks Assigning Time Slots/Cross Connections Main Menu → Easy Install → Time Slot Assignment ScreenAssigning Frame Relay Time Slots to the Network Interface Frame Relay Network 1 Assignment Frame Relay Network Time Slot Assignment Screen ExampleValue Meaning Time Slot Assignment RuleSelect Frame Relay Network Assignments Synchronous Data Port Assignment Screen Example Assigning the Synchronous Data Port to Network Time SlotsSync Data Port Assignment Clearing Assignments Interface Frame Relay Options 1 Configuring Frame Relay for an InterfaceLMI Parameters Interface Frame Relay Options 2Frame Relay DS0s Base Rate Interface Frame Relay Options 3Dlci Record Options 1 Manually Configuring Dlci RecordsMain Menu→ Configuration→ Network/Data Port→ Dlci Records Dlci Type Possible Settings Standard, MultiplexedExcess Burst Size Bits Dlci Record Options 2CIR bps Committed Burst Size Bc BitsDlci Priority Dlci Record Options 3Outbound Management Priority Main Menu → Configuration → PVC Connections Configuring PVC ConnectionsPVC Connection Options 1 Destination Edlci PVC Connection Options 2Destination Link Destination DlciConfiguring Node IP Information Setting Up Management and Communication OptionsNode IP Options 1 Node IP Options 2 TS Access Management LinkNode IP Options 3 TS Access10. Management PVC Options 1 Configuring Management PVCsName 10. Management PVC Options 2 Primary Link Possible Settings Net1-FR1, Port-1, ClearSet DE Primary Dlci 10. Management PVC Options 3Primary Edlci Snmp Management Configuring General Snmp ManagementName 1 Access 11. General Snmp Management Options 111. General Snmp Management Options 2 Configuring Telnet and/or FTP Session Support12. Telnet and FTP Session Options 1 12. Telnet and FTP Session Options 2 Inactivity TimeoutFTP Session FTP Login Required12. Telnet and FTP Session Options 3 Disconnect Time MinutesNMS IP Validation Configuring Snmp NMS SecurityAccess Type 13. Snmp NMS Security OptionsNumber of Trap Managers Configuring Snmp Traps14. Snmp Traps Options 1 Snmp TrapsEnterprise Specific Traps 14. Snmp Traps Options 214. Snmp Traps Options 3 Link Traps Possible Settings Disable, Up, Down, BothRmon Traps 15. Ethernet Port Options 1 Configuring the Ethernet PortInterface Status Proxy ARP 15. Ethernet Port Options 2Character Length Configuring the Communication Port16. Communication Port Options 1 Port UseIgnore Control Leads Login Required16. Communication Port Options 2 Stop Bits16. Communication Port Options 3 RIP 16. Communication Port Options 417. External Modem COM Port Options Configuring the COM Port to Support an External ModemExternal Modem Commands Dial-In AccessConfiguration Security and Logins Controlling Asynchronous Terminal Access Limiting AccessSet the configuration option Controlling Telnet or FTP Access Controlling External COM Port Device AccessLimiting Telnet Access Limiting FTP Access Limiting Telnet or FTP Access Over the TS Management Link Disabling Snmp Access Controlling Snmp AccessAssigning Snmp Community Names and Access Levels Limiting Snmp Access Through IP Addresses Main Menu → Control → Administer Logins Creating a LoginField Enter Deleting a Login Modifying a LoginOperation and Maintenance Main Menu → Status → Identity Displaying System InformationView this field To find Main Menu → Status → Display LEDs and Control Leads Viewing LEDs and Control LeadsDisplay LEDs & Control Leads Screen General Status LEDs 1 Label Indication Color What It Means LED DescriptionsNetwork Interface LEDs Label Indication Color What It Means General Status LEDs 2 Label Indication Color What It MeansNetwork Interface Control Lead DescriptionsUser Data Port LED Label Indication Color What It Means Additional Control Leads Label Indication What It MeansDevice Messages 1 What It Indicates What To Do Device MessagesSee Changing Software Device Messages 2 What It Indicates What To DoDevice Messages 3 What It Indicates What To Do Software Device Messages 4 What It Indicates What To DoChanges? prompt Device Messages 5 What It Indicates What To DoStatus Menu Status InformationStatus Self-Test Results Messages Self-Test Results Messages Last System Reset Date and TimeLast System Reset Date and Time System and Test Status MessagesHealth and Status Messages 1 What It Indicates Health and Status MessagesFrame relay link Health and Status Messages 2 What It IndicatesFrame relay link 1, 2 Health and Status Messages 3 What It IndicatesTest Status Messages 1 What It Indicates Test Status MessagesLMI-Reported DLCIs Status Screen Example Network LMI-Reported DLCIs StatusTest Status Messages 2 What It Indicates Main Menu → Status → LMI Reported DLCIsNetwork LMI-Reported DLCIs Status Field What It Indicates 10. PVC Connection Status 1 Field PVC Connection StatusMain Menu → Status → PVC Connection Status PVC Connection Status Screen Example10. PVC Connection Status 2 Field What It Indicates Network Timeslot Assignment Status Screen Example Time Slot Assignment StatusDisplaying Network Time Slot Assignments Main Menu → Status → Timeslot Assignment Status → NetworkCross Connect Status Field Indicates Bottom 11. IP Routing Table Values 1 Column What It Indicates IP Routing TableMain Menu → Status → IP Routing Table IP Routing Table Screen Example11. IP Routing Table Values 2 Column What It Indicates Performance Statistics Performance StatisticsMain Menu → Status → Performance Statistics Performance Statistics MenuPerformance Statistics → ESF Line Clearing Performance StatisticsPerformance Statistics → Clear All Statistics Performance Statistics → Frame RelayService Level Verification Performance Statistics Average round trip latency is measured every SLV sampling Main Menu → Status → Performance Statistics → Dlci Dlci Performance Statistics13. Dlci Performance Statistics 1 What It Indicates CIR&EIR 13. Dlci Performance Statistics 2 What It Indicates14. Frame Relay Performance Statistics 1 What It Indicates Frame Relay ErrorsFrame Relay Performance Statistics Main Menu → Status → Performance Statistics → Frame Relay14. Frame Relay Performance Statistics 2 What It Indicates Frame Relay Errors contdFrame Relay LMI 14. Frame Relay Performance Statistics 3 What It Indicates Frame Relay Hdlc ErrorsMain Menu → Status → Performance Statistics → ESF Line ESF Line Performance StatisticsTo select intervals You must enter an interval or time on ±LOFC±± ESF Line Performance Statistics Screen ExampleUAS Statistic What It IndicatesMain Menu → Status → Performance Statistics → Ethernet Ethernet Performance StatisticsTrap Event LOG Trap Event LogMain Menu → Status → Trap Event Log Trap Event Log Screen ExampleFTP File Transfers Dir directory Command DefinitionIf the message displayed is Then Upgrading System SoftwareChanging Software Determining Whether a Download Is CompletedIf retrieving Then Transferring Collected DataTroubleshooting Indicators See Problem IndicatorsResetting the Unit from the Control Menu Resetting the Unit and Restoring CommunicationResetting the Unit By Cycling the Power If selecting Following occurs Restoring Communication with a Misconfigured UnitLMI Packet Capture Utility Feature Troubleshooting Management Link FeatureMain Menu → Control → LMI Packet Capture Utility LMI Trace Log Example LMI Packet Capture Utility → Display LMI Trace LogLMI Trace LOG Alarm Conditions 1 What It Indicates What To Do AlarmsOperational appears Alarm Conditions 2 What It Indicates What To DoAlarm Conditions 3 What It Indicates What To Do Alarm Conditions 4 What It Indicates What To Do Viewing the Trap Event Log Troubleshooting TablesDevice Problems Device Problems 1 Symptom Possible Cause SolutionsWith a Misconfigured Unit Device Problems 2 Symptom Possible Cause SolutionsFrame Relay PVC Problems Symptom Possible Cause Solutions Frame Relay PVC ProblemsTest Menu Example Tests AvailableTest When the status of a test is Only command available is Test Timeout FeatureStarting and Stopping a Test Aborting All Tests PVC Tests Screen Example PVC TestsNetwork PVC Tests Main Menu → Test → Data Port PVC Tests PVC LoopbackSend Pattern Main Menu → Test → Network PVC TestsConnectivity Monitor PatternPhysical Tests Screen Example Physical TestsMain Menu → Test → Network Physical Tests Line LoopbackPayload Loopback Repeater Loopback Send Line Loopback Data Channel Loopbacks on a Frame Relay Link Qrss Send and Monitor Pattern TestsMain Menu → Test → Data Port Physical Tests DTE LoopbackMain Menu → Test → IP Ping IP Ping TestProcedure Main Menu → Test → Lamp Test Lamp TestOpenLane Support of FrameSaver Devices OpenLane Support of FrameSaver DevicesSetting Up the OpenLane SLM System Setting Up FrameSaver Flex and SLV Support To Find Your License Key Number Ordering Flex SLV ActivationsActivation Certificate Administering and Managing Flex SLV Activations Checking Activation Certificate Status Entering an Activation CertificateScheduling Activations Accessing and Printing the Certificate Summary Report Cancelling Scheduled ActivationsChecking the Status of Scheduled Activations July Setting Up NetScout Manager Plus for FrameSaver Devices User history AlarmsPreparation PropertiesConfiguring NetScout Manager Plus Procedure Adding SLV Alarms Using a Template Editing Alarms 9123-A2-GB20-10 July Adding SLV Alarms Manually Paradyne Field Select or EnterCreating History Files Procedure Dvuhist -f Dallas51 3 config 30 60 Dallas51k.udh Installing the User-Defined History FilesMonitoring a DLCIs History Data July 9123-A2-GB20-10 July Monitoring the Agent Using NetScout Manager Plus Procedure Setting Up NetScout Manager Plus for FrameSaver Devices Setting Up Network Health for FrameSaver Devices Installation and Setup of Network Health Discovering FrameSaver Elements Configuring the Discovered Elements Grouping Elements for Reports Generating Reports for a Group About Service Level ReportsAbout At-a-Glance Reports About Trend Reports Reports Applicable to Flex and SLV DevicesPrinted Reports July 9123-A2-GB20-10 July Setting Up Network Health for FrameSaver Devices Menus Menu HierarchyStatus Menu Hierarchy Frame Relay ModeEasy Install Auto-ConfigurationData Ports Assignment Menu Hierarchy Leased Line ModeControl Menu Hierarchy Snmp MIBs and Traps, Rmon Alarm Defaults Downloading MIBs and Snmp Traps MIB SupportFrameSaver Units sysDescr system System Group mib-2FrameSaver Units sysObjectID system Frame Relay Logical Layer Interfaces Group mib-2Paradyne Indexes to the Interface Table ifTable Physical LayerRmon Logical Layer NetScout Indexes to the Interface Table ifTableFor the DTE Examples Standards Compliance for Snmp TrapsVariable-Binding Trap authenticationFailureTrap warmStart Table B-3. warmStart Trap What It Indicates Possible CauseTraps linkUp and linkDown MIB Physical SublayerLogical Link Sublayer Physical Sublayer contdDevHealthAndStatus Traps enterprise-SpecificSLVs devFrExt.mib Placeholder Traps RMON-Specific Rising Event Operation Rmon Alarm and Event DefaultsEvent Defaults EventIndex EventDescription EventType EventCommunityPhysical Interface Alarm Defaults Frame Relay Link Alarm Defaults Snmp MIBs and Traps, and Rmon Alarm Defaults Dlci Alarm Defaults ± Paradyne Area Dlci Alarm Defaults ± NetScout Area Rx Dlci Link Object ID Cross-References Numeric Order 6.1.2.1.2.10.32.2.1 6.1.2.1.2.2.16.1.4.1.1795.2.24.2 Dlci CIR 6.1.4.1.1795.2.24.2.6.9.46.1.4.1.1795.2.24.2.6.9.4.4.2 Dlci EIR6.1.4.1.1795.2.24.2.6.9.4.7.1 6.1.4.1.1795.2.24.2.6.9.4.5.2.16.1.4.1.1795.2.24.2.6.9.4.10.3.1 6.1.2.1.10.32.2.1 Snmp MIBs and Traps, and Rmon Alarm Defaults Snmp MIBs and Traps, and Rmon Alarm Defaults Rear Panel Connectors, Cables, Pin AssignmentsFunction Circuit Direction Pin Number T1 Network Cable Feature No -F1-500Canadian T1 Line Interface Cable Feature No -F1-510 T1 Network InterfaceSignal Direction Pin # COM Port ConnectorPin Standard EIA-232-D Crossover CableAT Command String To configure the modem to Direction Pin Socket Data Port ConnectorSignal Standard V.35 Straight-through CableEthernet Port Connector Connectors, Cables, and Pin Assignments Technical Specifications Data Port COM PortT1 Network Interface Ethernet PortEquipment Description Model / Feature NumberFrameSaver Flex SLV Upgrade Equipment ListNMS Products Description Part Number Feature NumberOptional Features CablesNumbers IndexIN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8 IN-9 IN-10
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