Q-See QT428, QT426, QT454, QT446 user manual Appendix, Troubleshooting

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APPENDIX

A.1 TROUBLESHOOTING

1.The DVR does not start after connecting the power, what is wrong?

a.The power adapter may have been damaged, or is not providing enough power. Please change the adapter.

b.The DVR may not be getting enough power from the outlet or surge protector it is attached to.

c.There could be a problem with the system board on the DVR

2.The indicator lights of the DVR are on, but no output. Why?

a.The power adapter may have been damaged, or is not providing enough power. Please change the adapter

b.The video format of the DVR is different from that of the monitor.

c.Connection problem. Please check the cable and the ports of the monitor and DVR.

3.Why are no images displayed on some or all of the channels of the DVR?

a.Connection problem. Please check the cables and the ports of camera and DVR.

b.Camera problem. Please check the cameras by attaching them directly to TV or working port on DVR.

c.The video format (NTSC/PAL) of the DVR is different from that of the cameras. Please change DVR video format.

4.The DVR cannot find the hard disk drive.

a.The power adapter is not providing enough power, or the adapter is not getting enough power from the outlet

b.Connection problem. Please check the power and data cables on the HDD.

c.The HDD is damaged and will need to be replaced.

5.I cannot record, what could be the problem?

a.The HDD is not formatted. Please format it manually first.

b.The record function is not enabled or setup correctly. Please refer to Section 4.3 Record Configuration.

c.The HDD is full and recycle function is not enabled. Please refer to Section 4.3 Record Configuration and the Recycle Record Tab in the Record Menu.

d.The HDD is damaged and will need to be replaced.

6.I cannot use the mouse, what could be the problem?

a.Wait 5 minutes after connecting the mouse and then try again.

b.The mouse is not securely connected. Plug/unplug several times.

c.The mouse is incompatible with the system. Please try another mouse.

7What can I do when the DVR starts and displays “please wait……”all the time?

a.First possible reason: hard drive power cable and/or data cable are not securely connected.

Solution: Please check the cable connections and make sure they are secure; if still not working, please unplug them and then plug them in again.

b.Second possible reason: The system is having problems reading the hard drive.

Solution: Try reformatting the current drive or re-placing it.

8. Why isn’t the mouse I have plugged into the front USB port working?

The front USB port is only for backup to USB flash drive, and does not support a USB mouse. Please use the USB port on the rear panel if using a mouse.

9.How do I input letters and numbers?

To input letters (such as passwords) and numbers click the box behind where text is to be entered, and then a small keyboard will appear. Please select number or letter to input (the default password is 123456), or you can use the digital keys on the front panel, or the digital keys on the remote control.

PICTURE A-1

10.How do I upgrade the firmware on the DVR?

After you download the new firmware from the Q-See website at www.q-see.com, copy it onto a USB flash drive. Then select Upgrade in the menu.

WARNING! Do not turn the system power off during the upgrade process! Doing so may damage the chipset and prevent the DVR from starting.

11.I can get a live image on the display but I can’t get the menu to display. How can I pull up the menu?

Hold down the ESC key to wait for login dialog box to appear.

12.I hooked the DVR up to a TV through the BNC video out port and I do not see anything on the screen. How do I get the video to display?

By default the DVR is setup to use a VGA monitor, if you want to use a TV instead then push the ESC button on the front panel and hold it until you hear a beep, if you still do not get a display then hold the ESC button down again until you hear a beep, the display should come up.

13.What is the minimum configuration of a PC for remote connection?

COMPONENT

MINIMUM REQUIRED

 

 

CPU

Intel Celeron 2.4G

 

 

MOTHERBOARD

Intel 845

 

 

HDD

80G

 

 

RAM

512M

 

 

VGA

NVIDIA GeForce MX440/FX5200

 

ATIRADEON 7500/X300

 

 

OS

Windows 2000(SP4 above) /

 

Windows XP(SP2 above) /VISTA/Win7

 

 

DIRECTX

9.0

 

 

APPENDIX

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Contents Model QT454 About this Manual Table of Contents For Your Safety Main Features IntroductionMain Menu Setup Power ON/OFFBasic Functions Control BARLive Viewing and Recording Live PlaybackMain Menu Setup Basic ConfigurationLive Configuration Date & Time TabLive Tab Main Monitor TabSetup Record ConfigurationSchedule Configuration Alarm Configuration Alarm Handling TabSensor MotionOther Alarm Alarm OUTAlarm Out Tab Video LossMenu Setup Network ConfigurationDefinitions and descriptions of network configuration Network TabOther Settings Email TabPAN-TILT-ZOOM PTZ Configuration User ManagementCruise TrackAdvanced File SEARCH, Playback and ManagementEvent Search File ManagementImage Backup DVR ManagementInformation System InformationManual Alarm DVR ManagementDisk Management Upgrade INSTALLATION/REMOVALHard Disk Drive LogoffHard Disk Drive Calculating the Recording Capacity of a Hard Disk DriveTroubleshooting AppendixAppendix Specifications PC Module ParamatersSee Product Warranty Liability ExclusionsSee Products
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QT428, QT446, QT426, QT454 specifications

The Q-See QT428, QT426, QT446, and QT454 are part of Q-See's advanced security camera systems, designed to provide robust surveillance for both residential and commercial applications. These models are known for their reliability, extensive features, and user-friendly interfaces, making them a popular choice among security-conscious consumers.

The QT428 is equipped with 4 channels, enabling users to monitor multiple areas simultaneously without compromising on quality. It offers a remarkable 1080p high-definition video output, ensuring that recorded footage remains clear and detailed. The QT428 also features night vision capabilities, allowing for effective monitoring in low-light conditions, which is crucial for nighttime surveillance.

Moving to the QT426, this model provides slightly fewer channels but enhances its storage capabilities. This system supports a range of hard drives, allowing users to increase their storage space according to their specific needs. Just like the QT428, it also boasts 1080p video resolution and advanced night vision capabilities, ensuring that no detail is overlooked.

The QT446 offers a blend of functionality and affordability, catering to budget-conscious users without skimping on features. It comes with 4 channels, delivers 1080p video quality, and includes remote access options via mobile devices. This feature is immensely beneficial for users who wish to monitor their properties in real time from anywhere in the world.

Lastly, the QT454 is the top-tier model in this line. It boasts 8 channels, making it ideal for larger properties or businesses that require comprehensive coverage. The QT454 not only features crystal-clear 1080p resolution but also includes enhanced motion detection capabilities and smart alerts. Users can customize their alert settings to receive updates whenever movement is detected, making it an effective tool for proactive security measures.

All of these models utilize advanced H.264 video compression technology, which ensures efficient video storage without sacrificing quality. The systems are also compatible with various viewing platforms, allowing users to access their camera feeds on smartphones or computers. Moreover, installation is straightforward, as Q-See provides all necessary components and clear instructions.

In conclusion, the Q-See QT428, QT426, QT446, and QT454 security camera systems are a testament to Q-See's commitment to quality and performance. With features like HD video, night vision, and easy remote access, these systems are designed to meet the diverse needs of consumers seeking reliable security solutions.