Samsung Colour TV/VCR Before Contacting the After-sales Service, Problem Explanation/Solution

Page 44

Before Contacting the After-sales Service

Before contacting the SAMSUNG after-sales service, perform the following simple checks.

If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local dealer.

Problem

 

Explanation/Solution

 

 

 

No sound or picture

◆

Check that the mains lead has been connected to a wall socket.

 

◆

Check that you have pressed the POWER button (

 

 

).

 

 

 

 

 

 

 

◆ Check the picture contrast and brightness settings.

 

 

 

 

◆

Check the volume.

 

 

 

 

 

 

 

 

 

 

 

 

 

Normal picture but no sound

◆

Check the volume.

 

 

 

 

 

 

◆

Check whether the volume MUTE button (

 

) has been pressed on the

 

 

 

 

remote control.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No picture or black and white picture

◆

Adjust the colour settings.

 

 

 

 

 

 

◆ Check that the colour system selected is correct.

 

◆ You are playing back a cassette that does not correspond to the selected

 

 

video standard.

 

 

 

 

 

 

 

 

Sound and picture interference

◆

Try to identify the electrical appliance that is affecting the television and

 

 

move it further away.

 

 

 

 

 

 

◆ Plug your television into a different mains socket.

 

 

 

Blurred or snowy picture, distorted sound

◆

Check the direction, location and connections of your aerial. This

 

 

interference is often due to the use of an indoor aerial.

 

 

 

You cannot insert a video cassette

◆

A video cassette can only be inserted with the window side up and the

 

 

safety tab facing you.

 

 

 

 

 

The buttons on the front panel have no effect

◆The panel lock function has been activated; refer to page 44 for further details.

 

 

The television programme was not

◆

Check that the safety tab on the cassette is intact.

 

 

recorded

◆

Check the timer settings. If there was a power failure or interruption during

 

 

Timer recording was unsuccessful

 

timer recording, the recording will have been cancelled.

 

 

 

 

 

 

 

◆

Check that the POWER button (

 

 

) was pressed to activate the timer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(POWER/STANDBY and TIMER

 

 

indicators on). : 1 Tuner model.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Noise bars or streaks on playback

◆

Adjust the vertical alignment of the picture; refer to page 25.

 

 

 

 

 

 

 

◆ Change cassettes. This cassette may be excessively worn.

 

 

 

 

 

 

 

 

 

 

 

When the P/S button (

 

 

 

) is pressed

◆

A still picture may have “noise bars”, depending on the condition of the

 

 

 

 

 

 

 

 

 

 

 

 

during playback, the still picture has

 

tape.

 

 

 

GB

 

severe “noise bar” streaks

◆

Adjust the vertical alignment of the picture; refer to page 27.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The rewind or fast-forward functions have

◆

Check that the tape is not already at the beginning or end of the cassette

 

 

 

 

no effect

 

respectively.

 

 

 

 

 

 

 

Remote control malfunctions

◆

Replace the remote control batteries.

 

 

 

 

 

 

 

◆ Clean the upper edge of the remote control (transmission window).

 

 

 

 

 

 

 

◆ Check the battery terminals.

 

 

 

 

 

 

 

◆ Check that the remote control sensor on the front panel is not masked by

 

 

 

 

 

 

 

 

any objects.

 

 

 

 

 

 

 

 

 

 

 

 

44

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Contents Owner’s Instructions Safety Instructions Risk of Electric Shock Do not OpenContents Symbols Press Hold downConnecting the Aerial or Cable Television Network Connecting a DecoderFront or Side of the Television Depending on the model Connecting Other Video EquipmentScart cable Inserting the Batteries in the Remote Control Switching Your Combi Vision On and OffBecoming Familiar with the Remote Control Automatic Degaussing to Remove Colour PatchesCircuits to operate properly Magnetic fieldsBecoming Familiar with the Menu System Selecting a Menu Option Choosing Your Language List of languages displayed may change without noticeSetting the Date and Time Storing the Stations Automatically depending on the model InputSorting and/or Clearing the Stored Channels If you wish to ThenSelecting a Station Numbered Ten or Over To switch PressChanging Stations Storing the Stations Manually If you3DB LNA option to OFF Adjusting the Picture and Storing Your Preferences Adjusting the Picture SettingAdjusting the Volume Switching the Sound Off Temporarily MuteSetting the Combi Vision to Switch On Automatically Setting the Sleep Timer If the timer isDisplaying Information on the Screen Cassette Types and Recording Speeds Option Type Recording TimeTo play back any pre-recorded cassette, proceed as follows Selecting the Video Standard depending on the modelPlaying a Cassette Using the Crystal PlayBack Adjusting the Picture Quality during PlaybackPress Crystal PB to compensate a poor rental tape Normal, Sharp, SoftThen press Selecting the Type of Cassette TapeRewinding and Fast-forwarding a Cassette Playing a Sequence Frame by Frame Recording a Programme Directly Recording a Programme with Automatic Stop Using Before presetting your VCR unitMore times to select If the day entered is ThenTo record a programme Setting the VCR Unit to Record Programme Automatically You can check your preset recordings Checking a Preset RecordingCancelling a Preset Recording Using the Tape Counter to Search for a Sequence 00000Using the Indexes to Search for a Sequence Scanning the Index MarkingsNext SeqRepeating Playback of a Sequence or Cassette OFFTeletext Feature depending on the model ContentsDisplaying the Teletext Screen Selecting Display OptionsSelecting a Teletext Recalling a Stored Teletext You can recall any of the 32 pages stored in the List modeStoring Teletext Pages Locking the Front Panel Using the Buttons on the Front PanelRemote Control Front Panel Connecting Earphones Cleaning the Video HeadsBefore Contacting the After-sales Service Problem Explanation/SolutionTechnical Specifications Television PartWiring the Mains Power Supply Plug UK Only Important NoticeScart Connector Wiring Pin SignalUsing Your Combi Vision Abroad PAL B/GGlossary TunerChannel Broadcasts or programmesFront View of Your Combi Vision depending on the model Buttons and markings are subject to changeRear View of Your Combi Vision Teletext Control Buttons Teletext Option Only NextInfrared Remote Control All Functions Except Teletext MenuMemo Memo Electronics
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