Troubleshooting—Continued
Symptom | Possible cause | Remedy | |
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| No Sound from the HDMI OUT? |
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| The Digital/HDMI Audio Out setting is set to | Change the Digital/HDMI Audio Out setting to | |
| Off. | either All or PCM (page 48). | |
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| The DVD player is connected to the DVI jack | You won’t hear any sound from the HDMI OUT if | |
| on your TV or AV receiver. | your TV or AV receiver only supports DVI. | |
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| The HDMI setting on your TV or AV receiver | Change the HDMI setting on your TV or AV | |
| is set to DVI. | receiver to HDMI. | |
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| Your TV or AV receiver doesn’t support Dolby | Change the Digital/HDMI Audio Out setting to | |
| or DTS. | PCM (page 48). | |
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| You’re playing an SACD. | SACD audio is not output by the HDMI OUT | |
| (page 19). | ||
No sound? |
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Your TV or AV receiver doesn’t support | Change the Linear PCM Out setting to Down Sam- | ||
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| 88.2 kHz, 96 kHz, 176.4 kHz or 196 kHz | ||
| ple On (page 48). | ||
| PCM. | ||
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| No Digital Audio Output? |
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| The Digital/HDMI Audio Out setting is set to | Change the Digital/HDMI Audio Out setting to | |
| Off. | either All or PCM (page 48). | |
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| Your TV or AV receiver doesn’t support Dolby | Change the Digital/HDMI Audio Out setting to | |
| or DTS. | PCM (page 48). | |
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| Your TV or AV receiver doesn’t support | Change the Linear PCM Out setting to Down Sam- | |
| 88.2 kHz, 96 kHz, 176.4 kHz or 196 kHz | ||
| ple On (page 48). | ||
| PCM. | ||
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The picture distorts occa- | The disc is dirty. | Remove the disc and clean it (page 11). | |
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You’re using the Fast Forward or Fast Reverse | A little picture distortion may occur when using | ||
sionally? | |||
function. | these functions. This is normal. | ||
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Picture instability or | The DVD player is connected to your TV via a | Connect the DVD player directly to your TV | |
VCR or other video equipment whose copy | |||
noise? | (page 20). | ||
protection system is affecting the picture. | |||
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| No disc loaded. | Load a disc (page 28). | |
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| The disc is incompatible. | Load only compatible discs (pages 9, 10). | |
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| The disc is upside down. | Load the disc the correct way up (page 28). | |
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Can’t start playback? | The disc is not centered in the disc tray. | Place the disc in the center of the disc tray | |
(page 28). | |||
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| The disc is dirty. | Remove the disc and clean it (page 11). | |
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| The disc supports parental lock and the Paren- | Turn off the Parental Lock function (page 53). | |
| tal Lock function is on. | ||
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Can’t watch the | The DVD Priority Contents setting is set to | Set the DVD Priority Contents setting to | |
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Can’t play the multichan- | The SACD Priority Contents setting is not set | Set the SACD Priority Contents setting to Multi ch | |
nel area of a hybrid | |||
to Multi ch Area. | Area (page 54). | ||
SACD? | |||
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Can’t play MP3 and JPEG | The disc is not ISO 9660 Level 2 format. | Use only ISO 9660 Level 2 format discs (page 10). | |
discs? | The disc has not been finalized. | Finalize the disc (page 10). | |
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There’s a noise when using | During CD | This is not a malfunction. | |
repeat playback. | of the next track may be heard. | ||
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