Samsung SP43Q5 No sound or picture, Check that you have pressed the I button On/Off, Power button

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Troubleshooting: Before Contacting Service Personnel

Before contacting Samsung after-sales service, perform the following simple checks.

If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact the help desk at 0870-242-0303 or dttvsupport@seri.co.uk.

No sound or picture	◆	Check that the mains lead has been connected to a wall socket.
	◆ Check that you have pressed the “ I ” button (On/Off) and the
		POWER ( ) button.
	◆ Check the picture contrast and brightness settings.
	◆	Check the volume.

Normal picture but no sound	◆	Check the volume.
	◆	Check whether the volume MUTE ( ) button on the remote control
		has been pressed.

No picture or black and white picture	◆	Adjust the colour settings.
	◆ Check that the broadcast system selected is correct.

Sound and picture interference	◆	Try to identify the electrical appliance that is affecting the television,
		then move it further away.
	◆ Plug your television into a different mains socket.

Blurred or snowy picture,	◆	Check the direction, location and connections of your aerial.
distorted sound		This interference is often occurs to the use of an indoor aerial.

Remote control malfunctions	◆	Replace the remote control batteries.
	◆ Clean the upper edge of the remote control (transmission window).
	◆ Check the battery terminals.

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Contents Digital Television Page English Contents Symbols Control Panels depending on the model Side of the TV Inserting the Batteries in the Remote Control Infrared Remote Control Rear of the TV Connecting to an Aerial or Cable Television NetworkConnecting a Satellite Receiver or Decoder Mains lead is attached to the rear of your television Switching Your Television On and OffPlacing Your Television in Standby Mode Press the Power button on the remote controlButton Viewing Function Becoming Familiar with the Remote ControlStart Plug & Play Enter Return Setup Time Plug and Play FeatureIf you want to reset this feature Changing Channels Using the P ButtonsUsing the numeric 0~9 buttons Choosing Your Language Displaying InformationIt can be displayed simply by pressing the Self Focus button Adjusting the Screen Automatically Self FocusDeactivating the Automatic Execution of the Self Focus Removing the Self Focus from the Display Press the D.MENU button Previewing the DTV Menu SystemChoosing Your Language You can set the translucency of the on-screen menu Adjusting the Translucency LevelUpdating the Channel List Automatically Bandwidth Channel Updating the Channel List ManuallyEditing Your Favourite Channels Delete MovePreview Default PIN code for a new TV set is Setting up the Parental LockThen Viewing EPG Electronic Programme Guide InformationNow & Next Guide Full GuideUsing the Scheduled List Using the Scheduled List You can preset the default guide style Setting the Default GuideSelect Yes When the favourite channel list has not been set upViewing All Channels and Favourite Channels You can change the colours for categories Selecting Category ColoursDisplaying Programme Information Viewing Channel ListsSubtitle Subtitle Language Audio Language Digital Text Using Your Preferred FeaturesViewing Product Information Checking the Signal InformationYou can get information about the signal status Upgrading the Software Option Upgrade NowViewing Common Interface Selecting the CI Menu Press the Enter ResettingPress the or button to select Reset. Press the Enter Freezing the Current PictureStoring Channels Automatically Not available in DTV or external input modeExchange of channel numbers by pressing the Enter button Sorting the Stored ChannelsAuto Storing Channels ManuallyChannel mode Skipping Unwanted Channels Assigning Names to Channels LNA Locking the ChannelButton then press the Enter button Fine Tuning Channel ReceptionIs displayed. P Using the LNA Low Noise Amplifier Feature Dynamic Standard Movie Custom Changing the Picture StandardTo select other options, press the or button Customizing the Picture SettingsPress the Menu button to return to the previous menu Reset function is set for each mode Dynamic, StandardSelecting the Picture Size Wide Model Analog Mode Signal Zoom Selecting the Picture Size Wide Model DTV ModeSignal Selecting the Scan Mode Setting the Digital NR Digital Noise Reduction Not available in DTV mode Setting the Blue ScreenStandard Music Movie Speech Custom Changing the Sound StandardAdjusting the Sound Settings Dolby Virtual Extra Sound SettingsAuto Volume Setting the Melody Sound Selecting the Sound Mode depending on the model Setting and Displaying the Current Time Setting the Sleep Timer Auto Power Off Switching the Television On and Off AutomaticallyDTV Viewing an External Signal SourcePart Contents Teletext FeatureDisplaying the Teletext Information To activate the teletext mode and display the contentsTo display Press Selecting Display OptionsSelecting a Teletext Storing Teletext Pages depending on the model Video disc player Satellite receiver Decoder② Inserting the CI Common Interface card It is inactive when the card is improperly insertedCamcorder Video game device Video disc player Connecting to the RCA InputCamcorder Connecting to the S-Video InputConnecting to the Component Input Redirecting an Input to the External Output Ext.1 Default TVProgramming the Remote Control for Other Components Programming the Remote Control for Other Components Normal picture but no sound Check the volume Power buttonCheck the picture contrast and brightness settings Check the volumeAfter Sales Service