Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit samsung.com, then click on Support, or call Samsung customer service at
Issues | Solutions and Explanations |
Poor picture | First of all, please perform the Picture Test and confirm that your TV is properly displaying test |
| image. |
| • go to MENU - Support - Self Diagnosis - Picture Test (P. 22) |
| If the test image is properly displayed, the poor picture may be caused by the source or signal. |
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The TV image does not look as good as | • If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or |
it did in the store. | Component cables to deliver HD (high definition) picture quality. |
| • Cable/Satellite subscribers: Try HD stations from the channel line up. |
| • Air/Cable Antenna connection: Try HD stations after performing Auto program. |
| ✎✎ Many HD channels are upscaled from SD(Standard Definition) contents. |
| • Adjust the Cable/Sat box video output resolution to 1080i or 720p. |
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The picture is distorted: macroblock | • Compression of video contents may cause picture distortion, especially in fast moving pictures |
error, small block, dots, pixelization. | such as sports and action movies. |
| • Low signal level can cause picture distortion. This is not a TV problem. |
| • Mobile phones used close to the TV (up to 3.3 ft) may cause noise in picture on analog and |
| digital TV. |
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Color is wrong or missing. | • If you’re using a component connection, make sure the component cables are connected to the |
| correct jacks. Incorrect or loose connections may cause color problems or a blank screen. |
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There is poor color or brightness. | • Adjust the Picture options in the TV menu. |
| (go to Picture mode / Color / Brightness / Sharpness) (P. 14) |
| • Adjust Energy Saving option in the TV menu (go to MENU - Picture - ECO Solution - Energy |
| Saving) (P. 14) |
| • Try resetting the picture to view the default picture setting. |
| (go to MENU - Picture - Picture Reset) (P. 16) |
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There is a dotted line on the edge of | • If the picture size is set to Screen Fit, change it to 16:9. |
the screen. | • Change cable/satellite box resolution. |
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The picture is black and white. | • If you are using an AV composite input, connect the video cable (yellow) to the Green jack of |
| component input 1 on the TV. |
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When changing channels, the picture | • If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the |
freezes or is distorted or delayed. | cable box reboots. It may take up to 20 minutes) |
| • Set output resolution of cable box to 1080i or 720p. |
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Sound Problem | First of all, please perform the Sound Test to confirm that your TV audio is properly operating. |
| • go to MENU - Support - Self Diagnosis - Sound Test (P. 22) |
| If the audio is OK, the sound problem may caused by the source or signal. |
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There is no sound or the sound is too | • Please check the volume the of device (Cable/Sat Box, DVD, |
low at maximum volume. |
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The picture is good but there is no | • Set the Speaker Select option to TV speaker in the Sound menu. (P. 17) |
sound. | • If you are using an external device, check the device’s audio output option (ex. you may need to |
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| change your cable box’s audio option to HDMI when you have a HDMI connected to your TV). |
| • If you are using a DVI to HDMI cable, a separate audio cable is required. |
| • Reboot the connected device by reconnecting the device’s power cable. |
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The speakers are making an | • Check the cable connections. Make sure a video cable is not connected to an audio input. |
inappropriate noise. | • For Antenna or Cable connections, check the signal information. Low signal level may cause |
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| sound distortion. |
| • Perform the Sound Test as explained above. |
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