Samsung UN55HU6950 manual Common issues

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Common issues

Can’t Connect to Network or Apps (For Internet supported models only)

tMake sure the TV has a network connection (MENU > Network > Network Status).

tContact your Internet service provider.

No Picture/Sound or Distorted Picture/Sound from an External Device

tMake sure your connection to the device is correct.

tPerform a TV Self Diagnosis to identify the problem (MENU > Support > Self Diagnosis > Sound or Picture Test).

tChange the picture size. (Use the “P.Size” button on your remote.)

Poor Picture Quality

tSelect High Definition (HD) channels or programs.

Your Settings are Lost after 5 Minutes

tChange to Home Mode (MENU > Support > Use Mode > Home Use).

“Weak or No Signal” Displayed in TV Mode/Cannot Find Channel

tPress the SOURCE button on your remote.

tIf the TV is not connected to a cable or satellite box, run Auto Program to search for channels (MENU > Broadcasting > Auto Program).

Can’t See All Apps or Apps Not Working

tReset Smart Hub (MENU > Smart Hub > Smart Hub Reset).

The stand is wobbly or crooked

tMake sure the indicator arrows on the stand and stand holder are properly aligned.

The TV won’t turn on

tMake sure all cables are fully inserted and that the remote has batteries installed.

My remote, gestures, and/or voice does not work

tThe TV ships with protective stickers covering some of the sensors. Make sure all of the stickrs have been removed.

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Contents Thank you for purchasing this Samsung product English English Internet Security Smart HUB Features of your new TVContents Remote control sensor Arrange the cables using the Cable HolderTurning on and Controlling the TV Open Smart Hub Open the menu. m RUpgrading the TV using a UHD Evolution Kit sold separately Buttons and Functions Manual chapter, Smart Features Smart HubTouch pad Installing Batteries into the Samsung Smart Control Moving the Focus or Pointer Using the Touch Pad and the Directional ButtonsDisplaying Context-sensitive Menus in Smart Hub Changing the Smart Hub PanelLow Battery Alarm Window Reconnecting the Samsung Smart Control to the TVSet the Onscreen Remote Size option Displaying and Using the On-Screen RemoteUsing the Remote Control to Control External Devices Switching Between Video SourcesConnecting the IR Extender Cable Menu System Universal Remote SetupPage Games Panel Quickly Downloading and Installing a GameBasic Games Panel Functions Samsung Apps PanelSamsung Apps Panel Functions Downloading and Installing an AppOn TV Panel On TV Panel FunctionsBasic Movies & TV Shows Panel Functions Movies & TV Shows PanelAllowing Connections with a Computer or Mobile Device Playing ContentLoading Pages using Keywords Additional e-Manual FeaturesLaunching the e-Manual If a description doesnt fit on a single screenUpdating the e-Manual to the Latest Version Issues Solutions and Explanations TroubleshootingSaving System Eco Solution Energy Saving and check again Menu Broadcasting Auto ProgramEnglish How to Improve Your Wireless Signal Network TroubleshootingSingle Story Multi StoryReduce wireless interference Adding a wireless repeaterNetflix problems Intermittent Wi-FiSmart Hub Error Messages Preventing burn-in Eco Sensor and Screen BrightnessCaring for the TV Getting Remote SupportHow Does Remote Support Work? Specifications Specifications, wall mounting, and other informationDecreasing Power Consumption DimensionsStill image warning LicensesInstalling the Wall Mount Kit Mounting the TV on a Wall Using the Wall Mount Kit OptionalVesa Wall Mount Kit Notes and Specifications Providing Proper Ventilation for Your TV Installation with a standTo Prevent the TV from Falling Securing the TV to the WallFCC Radiation Exposure Statement Warranty InformationSamsung Brand Products English Canada Samsung Country Customer Care Web Site Address CenterSamsung Smart TV Unpack Assemble M4 X L12 Cable/Satellite/DVR Audio Cable/SAT box Smart Control Pairing the Samsung Smart Control Again Initial Setup Common issues More help Lllllllllllllllllllllllllllllllllllllllll Wiring the Mains Power Supply PlugUK Only Important Safety Instructions UL Only Important Safety Precautions Regulatory Compliance Statements ESSM/ Class a Notice