Samsung LE55B650, LE46C652, LE46C650, LE40C650, LE40C652, LE37C650, LE32C652 Other Information English

Page 49

Issues

 

Solutions and Explanations

No Picture, No Video

 

The TV will not turn on.

 

• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

 

 

• Make sure the wall outlet is working.

 

 

• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns

 

 

on, refer to “The remote control does not work” below.

 

 

 

The TV turns off automatically.

 

• Ensure the Sleep Timer is set to Off in the Setup menu. (P. 18)

 

 

• If your PC is connected to the TV, check your PC power settings.

 

 

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

 

 

• When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if

 

 

there is no signal.

 

 

 

There is no picture/video.

 

• Check cable connections (remove and reconnect all cables connected to the TV and external

 

 

devices).

 

 

• Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the

 

 

connections to the TV input. For example, if an external device’s output is HDMI, it should be connect

 

 

to an HDMI input on the TV.

 

 

• Make sure your connected devices are powered on.

 

 

• Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote.

RF(Cable/Antenna) Connection

 

 

 

The TV is not receiving all channels.

 

• Make sure the Antenna cable is connected securely.

 

 

• Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU -

 

 

Setup - Plug & Play (Initial setup) and wait for all available channels to be stored.

 

 

• Verify the Antenna is positioned correctly.

 

 

 

The picture is distorted: macroblock error

 

• Compression of video contents may cause picture distortion, especially with fast moving pictures

small block, dots, pixelization

 

such as sports and action movies.

 

 

• A low signal can cause picture distortion. This is not a TV issue.

 

 

 

PC Connection

 

A “Not Supported Mode” message

 

• Set your PC’s output resolution and frequency so they match the resolutions supported by the TV.

appears.

 

(P. 22)

 

 

 

“PC” is always shown on the source list,

 

• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.

even if a PC is not connected.

 

 

 

 

 

The video is OK but there is no audio.

 

• If you are using a HDMI connection, check the audio output setting on your PC.

Network Connection (Depending on Models)

 

Wireless network connection failed.

 

• Samsung Wireless USB dongle is required to use a wireless network.

 

 

• Make sure the Network Connection is set to Wireless.

 

 

• Make sure the TV is be connected to a wireless IP sharer (router).

 

 

 

Others

 

The picture will not display in full screen.

 

• HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3)

 

 

contents.

 

 

• Black bars on the top and bottom will appear during movies that have aspect ratios different from

 

 

your TV.

 

 

• Adjust the picture size options on your external device or TV to full screen.

The remote control does not work.

 

• Replace the remote control batteries with the poles (+/–) in the right direction.

 

 

• Clean the sensor’s transmission window on the remote.

 

 

• Try pointing the remote directly at the TV from 5~6 feet away.

 

 

 

The cable/set top box remote control

 

• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user

does not turn the TV on or off, or adjust

 

manual for the SAMSUNG TV code.

the volume.

 

 

A “Not Supported Mode” message

 

• Check the supported resolution of the TV, and adjust the external device’s output resolution

appears.

 

accordingly. Refer to the resolution settings on page 20 of this manual.

 

 

 

There is a plastic smell from the TV.

 

• This smell is normal and will dissipate over time.

 

 

 

The TV Signal Information is unavailable

 

• This function is only available with digital channels from an Antenna / RF/Coax connection. (P. 20)

in the Self Diagnosis Test menu.

 

 

The TV is tilted to the side.

 

• Remove the base stand from the TV and reassemble it.

 

 

 

There are difficulties assembling the stand

 

• Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please

base.

 

use a magnetized screw driver.

 

 

 

The channel menu is greyed out.

 

• The Channel menu is only available when the TV source is selected.

(unavailable)

 

 

05 Other Information

English 49

Image 49
Contents BN68-02558K-01 Contact Samsung WorldwideDigital TV notice Securing the Installation SpaceStill image warning Contents Buttons on the remote control AccessoriesViewing the Control Panel Yy Blanking Bracket Yy Cable tieGetting Started Turns the TV on and off. P Viewing the Remote ControlQuickly selects frequently used functions Returns to the previous menuPlug & Play Initial Setup Connecting to an AntennaPower Input VHF/UHF AntennaUsing an Hdmi / DVI Cable HD connection up to 1080p Connecting to an AV DeviceDigital Audio OUT Optical Connecting to an Audio DeviceAccess step may differ depending on the selected menu How to Navigate MenusSource List Edit NameUsing Scheduled View Using the Info button Now & Next guideGuide Planning Your ViewingChannel Manager Using Favourite ChannelsMy Channels Country Antenna Air / Cable tAuto Store Manual StoreScheduled Mode tChannel List Channel List TransferAdvanced Settings ECO SolutionEconomical Solutions Advanced SettingsDefault setting for a movie or normal broadcasting Picture Reset OK / CancelAvailable only in Hdmi mode RGB signals Picture OptionsScreen Auto Adjustment tEqualizer SRS TruSurround HD Off / On tSound Reset OK / Cancel Auto Volume Off / Normal / NightAdditional Setting Audio DescriptionSecurity TimeDigital Text Disable / Enable Other Features LanguageWireless Remote Control On / Off SubtitlePIP t Software UpgradeSelf Diagnosis Picture In Picture PIPHD Connection Guide By Online Upgrade the software using the InternetContact Samsung Using an HDMI/DVI Cable / a D-sub Cable Connecting to a PCMode +/+Network Connection Connecting to a Wired NetworkModem Port on the Wall Modem Cable LAN CableNetwork Setup Manual Network Setup AutoNetwork Setup Network Type Wired Network Setup Network testTV Side Panel Connecting Wireless NetworkNetwork Setup PBC WPS Network Setup Samsung Auto ConfigurationAgain Desired locationSelect a network Network Setup Ad-HocSecurity Key Entered ~9 Number DeleteSWL connect Network Setup SWL Samsung Wireless LinkDevice to connect ProviderConnecting to the PC through network Connecting a USB DeviceAdvanced Features Turn on your TV Media PlayAdvanced Features Sorting standard is different depending on the contents FeaturesVideos Screen DisplayBelow 1280 x 720 60 frame max Above 1280 x 720 30 frame max Yy Supported Video FormatsMusic Playing the multiple files PhotosMedia Play Additional Function Subtitles are the same file name as the video file SettingsAudio Anynet+ Switching between Anynet+ Devices Setting Up Anynet+Setup RecordingListening through a Receiver Troubleshooting for Anynet+Internet@TV Getting Started with Internet@TVScreen Display Login Setting up Internet@TVSettings Service Manager Change the Service Lock passwordSamsung Apps Using the Internet@TV serviceSetting Up the AllShare SetupMessage / Media / ScreenShare About AllShareMy Mobile Analogue Channel Teletext Feature Installing the Wall Mount Kit Preparing before installing Wall-Mount 46 ~ 55 inch TVsInstalling the Wall Mount Assembling the Blanking BracketAssembling the Cables Wall Mount Kit Specifications VesaWall mount kit is not supplied but sold separately QuantityAnti-Theft Kensington Lock To avoid the TV from fallingSecuring the TV to the Wall Issues Solutions and Explanations TroubleshootingOther Information English Licence Specifications Video Formats Videos Volume Wall Mount Warm White Balance Using Channel View Using Scheduled ViewConnecting to an Audio Device Using the Favourite ChannelsRISK OF ELECTRIC SHOCK DO NOT OPEN Warranty Card Wiring the Mains Power Supply Plug UK OnlyUnited Kingdom This page is intention Ally left blank