Samsung LE46C652, LE55B650, LE46C650, LE40C650 Troubleshooting, Issues Solutions and Explanations

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Other Information

Troubleshooting

If you have any questions about the TV, first refer to this list. If none of these troubleshooting tips apply, please visit “www. samsung.com,” then click on Support, or contact the call centre listed on the back-cover of this manual.

Issues

Solutions and Explanations

Picture Quality

First of all, please perform the Picture Test and confirm that your TV is properly displaying test image.

 

(go to MENU - Support - Self Diagnosis - Picture Test) (P. 20)

 

If the test image is properly displayed, the poor picture may caused by the source or signal.

The TV image does not look as good as it

• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI or Component

did in the store.

cables to deliver HD (high definition) picture quality.

 

• Cable/Satellite subscribers: Try HD stations from the channel line up.

 

• Antenna connection: Try HD stations after performing Auto programme.

 

Many HD channels are upscaled from SD(Standard Definition) contents.

 

• Adjust the Cable/Set top box video output resolution to 1080i or 720p.

 

• Make sure you are watching the TV at the minimum recommended distance based on the size and

 

definition of the signal.

 

 

The picture is distorted: macroblock error,

• Compression of video contents may cause picture distortion especially in fast moving pictures such

small block, dots, pixelization

as sports and action movies.

 

• Low signal level or bad quality can cause picture distortion. This is not a TV issue.

 

• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analog and digital

 

TV.

 

 

Colour is wrong or missing.

• If you are using a component connection, make sure the component cables are connected to the

 

correct jacks. Incorrect or loose connections may cause colour problems or a blank screen.

There is poor colour or brightness.

• Adjust the Picture options in the TV menu. (go to Picture mode / Colour / Brightness / Sharpness)

 

• Adjust Energy Saving option in the TV menu. (go to MENU - Picture - ECO solution - Energy

 

Saving) (P.14)

 

• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Picture Reset)

There is a dotted line on the edge of the

• If the picture size is set to Screen Fit, change it to 16:9. (P. 15)

screen.

• Change cable/set top box resolution.

 

 

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of

 

component input 1 on the TV.

 

 

When changing channels, the picture

• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until

freezes or is distorted or delayed.

the cable box reboots. It may take up to 20 minutes.

 

• Set the output resolution of the cable box to 1080i or 720p.

 

 

Sound Quality

First of all, please perform the Sound Test to confirm that your TV audio is properly operating.

 

(go to MENU - Support - Self Diagnosis - Sound Test) (P. 20)

 

If the audio is OK, the sound problem may caused by the source or signal.

There is no sound or the sound is too low

• Please check the volume the of external device connected to your TV.

at maximum volume.

 

 

 

The picture is good but there is no sound.

• Set the Speaker Select option to TV speaker in the sound menu. (P. 17)

 

• If you are using an external device, make sure the audio cables are connected to the correct audio

 

input jacks on the TV.

 

• If you are using an external device, check the device’s audio output option (ex. you may need to

 

change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

 

• If you are using a DVI to HDMI cable, a separate audio cable is required.

 

• If your TV has a headphone jack, make sure there is nothing plugged into it.

 

 

The speakers are making an inappropriate

• Check the cable connections. Make sure a video cable is not connected to an audio input.

noise.

• For antenna or cable connections, check the signal strength. Low signal level may cause sound

 

distortion.

 

 

48 English

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Contents Contact Samsung Worldwide BN68-02558K-01Securing the Installation Space Digital TV noticeStill image warning Contents Accessories Buttons on the remote controlViewing the Control Panel Yy Blanking Bracket Yy Cable tieViewing the Remote Control Getting Started Turns the TV on and off. PQuickly selects frequently used functions Returns to the previous menuConnecting to an Antenna Plug & Play Initial SetupPower Input VHF/UHF AntennaConnecting to an AV Device Using an Hdmi / DVI Cable HD connection up to 1080pConnecting to an Audio Device Digital Audio OUT OpticalHow to Navigate Menus Access step may differ depending on the selected menuSource List Edit NameUsing the Info button Now & Next guide Using Scheduled ViewGuide Planning Your ViewingUsing Favourite Channels Channel ManagerMy Channels Antenna Air / Cable t CountryAuto Store Manual StoreMode t ScheduledChannel List Channel List TransferECO Solution Advanced SettingsEconomical Solutions Advanced SettingsPicture Reset OK / Cancel Default setting for a movie or normal broadcastingAvailable only in Hdmi mode RGB signals Picture OptionsAuto Adjustment t ScreenEqualizer SRS TruSurround HD Off / On tAuto Volume Off / Normal / Night Sound Reset OK / CancelAdditional Setting Audio DescriptionTime SecurityOther Features Language Digital Text Disable / EnableWireless Remote Control On / Off SubtitleSoftware Upgrade PIP tSelf Diagnosis Picture In Picture PIPBy Online Upgrade the software using the Internet HD Connection GuideContact Samsung Connecting to a PC Using an HDMI/DVI Cable / a D-sub CableMode +/+Connecting to a Wired Network Network ConnectionModem Port on the Wall Modem Cable LAN CableNetwork Setup Auto Network Setup ManualNetwork Setup Network Type Wired Network Setup Network testConnecting Wireless Network TV Side PanelNetwork Setup Samsung Auto Configuration Network Setup PBC WPSAgain Desired locationNetwork Setup Ad-Hoc Select a networkSecurity Key Entered ~9 Number DeleteNetwork Setup SWL Samsung Wireless Link SWL connectDevice to connect ProviderConnecting a USB Device Connecting to the PC through networkAdvanced Features Turn on your TV Media PlayAdvanced Features Features Sorting standard is different depending on the contentsVideos Screen DisplayYy Supported Video Formats Below 1280 x 720 60 frame max Above 1280 x 720 30 frame maxMusic Photos Playing the multiple filesMedia Play Additional Function Settings Subtitles are the same file name as the video fileAudio Anynet+ Setting Up Anynet+ Switching between Anynet+ DevicesSetup RecordingTroubleshooting for Anynet+ Listening through a ReceiverGetting Started with Internet@TV Internet@TVScreen Display Setting up Internet@TV LoginSettings Service Manager Change the Service Lock passwordUsing the Internet@TV service Samsung AppsSetup Setting Up the AllShareMessage / Media / ScreenShare About AllShareMy Mobile Analogue Channel Teletext Feature Preparing before installing Wall-Mount 46 ~ 55 inch TVs Installing the Wall Mount KitInstalling the Wall Mount Assembling the Blanking BracketWall Mount Kit Specifications Vesa Assembling the CablesWall mount kit is not supplied but sold separately QuantityTo avoid the TV from falling Anti-Theft Kensington LockSecuring the TV to the Wall Troubleshooting Issues Solutions and ExplanationsOther Information English Licence Specifications Using Channel View Using Scheduled View Video Formats Videos Volume Wall Mount Warm White BalanceConnecting to an Audio Device Using the Favourite ChannelsRISK OF ELECTRIC SHOCK DO NOT OPEN Wiring the Mains Power Supply Plug UK Only Warranty CardUnited Kingdom This page is intention Ally left blank