Intermittent
Wi-Fi
•
Check
m).
the
distance
between the
Modem/Router
and
the
TV.
The
distance
should
not
exceed
50ft
(15
.2
•
•
•
•
•
Verify that there are no obstacles between your TV and the Modem/Router. (Appliances, cordless phones, stone walls/fireplaces, etc. decrease
Check the cable that connects the Modem to the Router (if you use a separate Modem and Router) to see if it is in good condition. If it is not, replace the cable.
Connect the TV to your Modem/Router using a CAT 7 cable, and then try to set up a wired network connection. (MENU) Network) Network Settings).
Check Network Status (MENU ) Network) Network Status) to see if the IP address is invalid, for example, 169.x.x.x. If it is, call your ISP to get a valid IP address, and then ask them to check the connection between your Modem and Router and the connection between the Modem I Router and the Internet.
If you see a valid Mac address, call your ISP and ask them to reset your network circuit to
Netflix
problems
• •
Verify that your Modem/Router is no more than 50 ft (15.2 m) away from the TV. | ||
Change the DNS to 8.8 | .8.8. Select MENU) Network) Network Status ) | DNS Server) Select Manually) DNS) |
enter 8.8.8.8 ) OK |
|
|
•
Verify Reset
that the ESN for Netflix is valid. (Go to MENU Netflix by selecting MENU) Smart Hub) Smart
) Support) Hub Reset.
Contact
Samsung
)
Smart
Hub
Error
Messages
• •
Verify that the distance between the TV and the Modem/Router does not exceed 50ft Verify that the TV is connected to the network by checking the Network Status (MENU ) Status).
(15.2 m).
Network) Network
• • •
Reset Smart Hub by selecting the MENU ) Smart Hub ) | |
Update the TV'ssoftware (MENU >Support) | Software |
Wait 2 to 3 days for the issue to resolve itself. |
|
Smart Hub Update).
Reset.