Common issues | |
Can'tConnect to Network or | |
Apps (For Internet supported | |
model only) | |
• | Make sure the TV has a network |
| connection (MENU> Network> |
| Network status) |
• | Contact your Internet service provider. |
No Picture/Sound or Distorted | |
Picture/Sound from an External | |
Device | |
• | Make sure your connection to the |
| device is correct. |
• | Perform a TV Self Diagnosis to identify |
| the problem (MENU > Support > Self |
| Diagnosis > Sound or Picture Test) |
!I | Change the picture size (Use the |
| "P.Size" button on your remote) |
Poor Picture Quality | |
• | Select High Definition (HD) channels |
| or programs. |
Your Settings are Lost after 30 | |
Minutes | |
• | Change to Home Mode (MENU > |
| Support > Use Mode > Home Use) |
"Weak or No Signal" Displayed in TV Mode/Cannot Find Channel
•Press the SOURCE button on your remote.
·~ | It the TV is not connected to a cable |
| or satellite box, run Auto Program |
| to search for channels (MENU > |
| Broadcasting(Channel) > Auto |
| Program) |
Can'tSee All Apps or Apps Not | |
Working | |
~~< | Reset Smart Hub (MENU > Smart |
| Hub > Smart Hub Reset) |
The stand is wobbly or crooked | |
Jjj; | Make sure the indicator arrows on the |
| stand and stand holder are properly |
| aligned. |
The TV won'tturn on | |
• | Make sure all cables are fully inserted |
| and that the remote has batteries |
| installed. |