Toshiba 50HMX96, 56HMX96 manual Troubleshooting, General troubleshooting

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HMX96_EN.book Page 76 Friday, April 28, 2006 12:03 PM

Chapter 8: Troubleshooting

General troubleshooting

Before calling a service technician, please check this chapter for a possible cause of the problem and some solutions you can try.

Black box on screen

•The Closed Caption feature is set to one of the Text

modes (T1, T2, T3, or T4). Set the Closed Caption feature to Off (- page 43).

TV plays a recorded anouncement when LEDs are blinking

•When certain non-standard conditions occur, the LEDs on the TV will blink and the TV will play a recorded “voice announcement” describing the condition (see “LED indications” on page 80 for details).

TV stops responding to controls

•If the TV stops responding to the controls on the remote control or TV control panel and you cannot turn off the TV, press and hold the POWER button on the TV control panel for 5 or more seconds to reset the TV.

Other problems

•If your TV’s problem is not addressed in this Troubleshooting section or the recommended solution

has not worked, use the Reset Factory Defaults procedure (- page 31).

TV will not turn on

•Make sure the power cord is plugged in, and then press p.

•The remote control batteries may be dead. Replace the batteries or try the control panel buttons.

•If you have recently replaced the lamp unit, make sure the

lamp unit and lamp unit door are installed properly (- pages 81–83).

•The lamp unit may need to be replaced (-pages 81–83). Also see “LED indications” (- page 80).

•If the TV is powered off and then quickly on again when the lamp unit is hot, it may take several minutes for the picture to appear on-screen. This is a property of DLP TV lamp technology and is NOT a sign of malfunction. For

details, see IMPORTANT NOTICE ABOUT “HOT LAMP RESTART” (- page 3).

Picture problems

General picture problems

•Check the antenna/cable connections (- Installation Guide).

•Press +on the remote control or TV and select a valid video input source (- page 32). If no device is connected to a particular input on the TV, no picture will display when you select that particular input source. For device connection details, see the Installation Guide.

•Antenna reception may be poor. Use a highly directional outdoor antenna (if applicable).

•The station may have broadcast difficulties. Try another channel.

•Adjust the picture qualities (- page 42).

•If you are using a VCR, make sure Lon the remote control is set correctly (- page 13).

•If you have two VCRs connected to your TV, make sure

you have not connected the same VCR to the TV’s output and input connections at the same time (- Installation Guide).

•Do not connect both a standard video cable and an S-

video cable to the same set of VIDEO inputs (VIDEO 1, or VIDEO 2) at the same time (- Installation Guide).

Noisy picture

•If you are watching an tuned analog channel (off-air broadcast or Cable TV), you can set the CableClear®

feature to AUTO to reduce visible interference in the TV picture (- page 54).

Video Input Selection problems

•If the Input Selection window does not appear when you press +on the remote control or TV, press +a second time, which will change to the next video input source and display the Input Selection window.

Cannot view external signals or channel 3 or 4

•If you cannot view signals from external devices connected to VIDEO 1, VIDEO 2, or ColorStream®, or

from channels 3 or 4, make sure the Input Lock is set to Off (- page 50).

Poor color or no color

•The station may have broadcast difficulties. Try another channel.

•Adjust the Tint and/or Color (- page 42).

•When the ColorStream® signal source is active, the VIDEO OUT terminal does not output video. To receive video from the VIDEO OUT terminal, a standard video or S-video IN connection must be used instead of the ColorStream® connections.

POP problems

•If you label all of the inputs as “Hide,” the POP feature will be disabled. If you then attempt to access the POP

feature, the message “Not Available” will appear on- screen (- page 40).

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Contents 50HMX96 56HMX96 Television Stand Model 50HMX96 56HMX96 PartThis TV contains several cooling fans to moderate Trademark Information Important Notice about HOT Lamp RestartContents Troubleshooting Introduction Features of your new TVWelcome to Toshiba Introduction Blue, Yellow and Green/Red LEDs TV front and side panel controls and connectionsColorStream HD-1, ColorStream HD-2, Hdmi 1, Hdmi 2, PC, ANT TV back panel connections ColorStream HD-1 in and ColorStream HD-2Thinc system Toshiba Home Interactive Network Connection Using the remote control Installing the remote control batteriesRemote control effective range To install the remote control batteriesLearning about the remote control On Screen Interactive Program Guide TheaterWide 1/2/3, and FullRemote Control functional key chart ToshibaCombo Receiver Satellite DVDCH RTN Using the remote control to operate your other devices Device code setupMode Select Default device mode control before programming Mode Select Device mode control after programmingUsing the volume lock feature Operational feature resetTo unlock the remote control’s volume keys To reset the remote controlTVs Cable boxesSatellite receivers DVDsVCRs KLHCable/PVR Combo PVRsDBS/PVR Combo CD players Audio AmpAudio Amp/Tuners Main menu layout Menu layout and navigationIcon Option Setup menu Setup/Installation menu layoutInstallation Navigating the menu system Thinc menu layoutPicture Viewer Setting up your TV To configure the ANT 1 and ANT 2 input sourcesSelecting the menu language To select the menu languageTo program channels automatically Programming channels automaticallyChannel Program Manually adding and deleting channels in the channel memory Setting the time and date To set the ColorStream HD audio modeStart Setup To set the time and dateSetting the Hdmi audio mode To set the Hdmi audio modeViewing the CableCARD menu To view the CableCARD menuViewing the digital signal meter To set the Quick Restart featureTo view the digital signal meter To close the screen and return to the Terrestrial menuTo close the screen and return to the Installation menu Reset Factory DefaultsTo cancel the reset Viewing the system statusUsing the TV’s features Selecting the video input source to viewLabeling the video input sources To select the video input source to viewTuning channels Tuning channels using Channel BrowserTo set up the Channel Browser To tune to a channel or input in Browse modeTo open the Channel Browser banner Elements of the Channel Browser bannerTuning to the next programmed channel Tuning to a specific channel programmed or unprogrammedSwitching between two channels using SurfLock Switching between two channels using Channel ReturnTo memorize a channel in the Rbutton Selecting the picture size To select the picture sizeNatural picture size TheaterWide 1 picture size for 43 format programsTheater Settings To set the scroll settingsFull picture size for 169 480i, 480p source programs only To turn on the auto aspect ratio feature To turn off the auto aspect ratio featureTo set the Cinema Mode to Film To set the Cinema Mode to VideoUsing the POP features Using the POP double-window featureTo display a program in the POP window To close the POP double-windowTo use the Freeze feature Using the Freeze featurePOP double-window aspect ratio Adjusting the picture Selecting the picture modeAdjusting the picture quality To select the picture modeUsing the closed caption mode Closed Caption AdvancedTo view captions or text To customize the closed captionsAdjusting the audio Using the Closed Caption button on the remote controlUsing the digital audio selector Digital closed captionsAdjusting the audio quality To adjust the audio qualitySelecting stereo/SAP broadcasts To listen to stereo soundTurning off the built-in speakers Using the StableSound featureSelecting the optical audio output format Using the Locks menu Entering the PIN codeIf you cannot remember your PIN code Changing your PIN codePress b to highlight Enable Rating Blocking Blocking TV programs and movies by rating V-ChipBlocking TV programs and movies by additional ratings To block and unblock TV programs and moviesBlocking channels To block channelsTo unblock individual channels To block all channels at onceUsing the GameTimer Using the input lock featureUnlocking programs temporarily Setting the sleep timer Using the control panel lock featureSetting the On/Off Timer Using the PC setting featureTo set the On/Off Timer To turn off the On/Off TimerUnderstanding the auto power off feature Understanding the last mode memory featureTo display TV setting information on-screen To close the Recall screenUsing the TV’s advanced features Using the advanced picture settings featuresUsing dynamic contrast Using CableClear digital noise reductionSelecting the color temperature Using Mpeg noise reductionSelecting the lamp mode Using the Color Management feature To turn on the Vertical Edge Enhancer featureTo change the Color Management settings Color Management field, select OnUsing the Game Mode feature To turn on Game ModeTo turn off Game Mode Game ModeUsing the advanced audio settings features Using the SRS WOW surround sound featureTo adjust the WOW settings To turn on the Dolby Virtual surround sound featureUsing the Thinc home network feature Connecting the TV to your home networkSetting up the network address Automatically setting up the network addressManually setting up the network address Highlight Basic Network Setup and press TEither… Highlight OK and press T YesNoSetting up file sharing on your PC Resetting the network addressBasic Network Setup menu appears Compatible operating systemsGo to section D, Set up file sharing on the TV Microsoft WindowsProperties window for the selected folder Permissions window for the selected folderOr MP3 Music Directory Properties windowHome Server Name About the Software Upgrade feature Media specificationsFile/folder name specifications Picture Viewer/JPEG file specificationsUsing the Picture Viewer Audio Player/MP3 file specificationsNetworked PC specifications Accessing Jpeg files stored on a networked PCTo view your Jpeg files in Native Resolution mode Viewing Jpeg files on the TVDuring the slide show To set the slide show intervalUsing the Audio Player Accessing MP3 files stored on a networked PCPlaying MP3 audio files on the TV To use the mute functionSetting up e-mail scheduling Required information and servicesSetting up e-mail scheduling Mail Scheduling Setup window opensTo exit the E-mail Scheduling Setup window Test Passes message shown below will appearTV’s E-mail Scheduling Setup Code Description SolutionsIncoming Mail Server and Outgoing Mail Server names or Password field Mail Authorization fieldMail Scheduling field ID Required fieldSecurity settings Using e-mail scheduling Mail parametersSending a request e-mail to the TV Formatting a request e-mailSample request e-mails Delete request e-mailADD request e-mail Help request e-mailReceiving an e-mail from the TV Modifying an existing recording or reminderTroubleshooting General troubleshootingSound problems Remote control problemsChannel tuning problems Closed caption problemsHome network troubleshooting Recording problemsAudio Player problems Picture Viewer problemsRouter, you must manually set up the network address Home server setup problemsMail scheduling problems See Setting the time and date onLED Indication Condition Solution Voice Announce Voice announce featureLED indications When to replace the lamp unit Lamp unit replacement and careAppendix How to replace the lamp unit Required toolsReplace the screw and tighten using a manual screwdriver Disposing of the used lamp unitSpecifications Limited United States Warranty For DLP Television ModelsLimited Canada Warranty How to Obtain Warranty ServicesHMX96EN.book Page 87 Friday, April 28, 2006 1203 PM Index FreezeHMX96EN.book Page 89 Friday, April 28, 2006 1203 PM 06-05

56HMX96, 50HMX96 specifications

The Toshiba 50HMX96 and 56HMX96 are part of Toshiba's innovative lineup of high-definition televisions that seamlessly blend cutting-edge technology with user-friendly features. Designed for those who appreciate superior picture quality and immersive viewing experiences, these models offer a range of specifications that cater to modern entertainment needs.

One of the standout features of both models is their impressive 4K Ultra HD resolution, providing four times the resolution of Full HD. This results in crystal-clear images with remarkable detail, whether you're watching the latest blockbuster or your favorite sports event. The picture quality is further enhanced by HDR (High Dynamic Range) technology, which allows for a broader spectrum of colors and contrasts. This means that viewers can enjoy deeper blacks and brighter whites, making every scene more lifelike.

Both the 50HMX96 and 56HMX96 are equipped with Toshiba's CEVO 4K engine, which intelligently upscales lower-resolution content to near-4K quality. This feature ensures that even older films and shows look stunning on the large screen, making the viewing experience more enjoyable. The TVs are also designed to minimize motion blur with their advanced motion interpolation technology, ensuring smooth action scenes and sports events.

In terms of connectivity, Toshiba has made it easy to integrate these models into any smart home setup. Both TVs come with multiple HDMI and USB ports to support a range of devices, such as gaming consoles, Blu-ray players, and external storage drives. Additionally, built-in Wi-Fi provides access to popular streaming services, including Netflix and Hulu, allowing users to enjoy a vast library of content without the need for additional devices.

The design of the 50HMX96 and 56HMX96 is sleek and modern, fitting seamlessly into any living space. Their ultra-thin bezels maximize the screen space, providing an immersive viewing experience without distractions.

Overall, Toshiba's 50HMX96 and 56HMX96 models stand out for their superb picture quality, smart features, and elegant design, making them excellent choices for anyone looking to elevate their home entertainment experience. Whether watching movies, playing video games, or streaming content, these TVs deliver a satisfying performance that enhances every moment spent in front of the screen.
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