Toshiba 56HMX96 Router, you must manually set up the network address, Home server setup problems

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HMX96_EN.book Page 79 Friday, April 28, 2006 12:03 PM

Chapter 8: Troubleshooting

Automatic setup fails

The Ethernet cables are not connected properly or at all. Connect all cables(- Installation).

The DHCP service is not enabled on the router, or no router is present. Refer to your router’s documentation for instructions on enabling DHCP. If you do not have a

router, you must manually set up the network address (- page 60).

Internet service is not available. Check your cable/DSL modem or contact your ISP for Internet service issues.

Manual setup fails

The Ethernet cables are not connected properly or at all. Connect all cables (- Installation).

The TV IP address is the same as the networked PC’s. The TV IP address must be different from the PC’s IP address.

The TV IP address is not on the same subnet as the networked PC’s. For example, if the PC has IP 192.168.0.100 with netmask 255.255.255.0, and the TV has IP 192.168.0.200 with netmask 255.255.255.0, then they are both on same subnet. Conversely, if the PC has IP 192.168.1.100 with netmask 255.255.255.0, and the TV has IP 192.168.0.200 with netmask 255.255.255.0, then they are on DIFFERENT sub-nets.

Unstable network connection

Unplug the Ethernet cables, and then connect them again.

Home server setup problems

The PC (“Home Server”) name is not displayed

The Ethernet cables are not connected properly or at all. Connect all cables (- Install Guide).

The network setup on the PC is incorrect. Make sure both the PC and TV are using the same network type (DHCP/ manual) and have compatible network settings.

The networked PC does not have shared folders set up correctly. See “Set up file sharing on your PC” in Chapter 7 for details.

There are no master browsers on the network. To configure your networked PC to be the master browser of its subnet, refer to your operating system user guide or consult an IT professional.

Too many sharing devices are connected. You cannot connect more than 16 sharing devices at one time.

The PC (“Home Server”) name is displayed but the shared folder(s) are not displayed.

The networked PC does not have shared folders set up correctly. See “Set up file sharing on your PC” in Chapter 7 for details.

The TV’s user name and password do not match the PC’s. Make sure the user name and password settings in the TV exactly match the settings in the networked PC. User names and passwords are generally case sensitive.

E-mail scheduling problems

Cannot schedule a recording by e-mail

Select “Test” to confirm the e-mail scheduling setup (- page 69).

Select “Done” after setting up e-mail scheduling (- page 69).

See Chapter 7 in this manual.

E-mail test fails after waiting a long time

The Ethernet cables are not connected properly or at all. Connect all cables(- Installation).

The DNS (domain name server) is not set up correctly. Check the network settings.

The SMTP and POP3 server settings are incorrect.

The “E-mail Address,” “Account,” or “Password” settings are incorrect. User names and passwords are generally case sensitive.

Receiving succeeds but sending fails, or vice-versa

The SMTP and POP3 server settings are incorrect.

The “E-mail Address,” “Account,” or “Password” settings are incorrect. User names and passwords are generally case sensitive.

Your Internet service provider may not support SMTP or POP3 protocols. Check with your ISP for details on supported protocols.

The e-mail test passes, but the TV never responds to the e-mails

Email scheduling is turned OFF. Turn e-mail scheduling ON (page 68).

The sender’s e-mail address is not the “Authorized E- mail Address.” Make sure the e-mail address you are using to send e-mails to the TV is the same as the “Authorized E-mail Address” in the TV’s e-mail scheduling setup. See “Set up e-mail scheduling” in Chapter 7.

Note: Responses from the TV can often be delayed a few mintues, depending on e-mail/Internet service availability when you send the request e-mail.

An ADD or DELETE request e-mail returns an “INVALID MAIL VERIFICATION ID” reply

The e-mail authorization ID is not specified or is different from the TV settings. See “Set up e-mail scheduling” in Chapter 7.

The e-mail was successfully sent but the recording or reminder did not work.

See “Setting the time and date” on page 28.

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Contents 50HMX96 56HMX96 Television Stand Model 50HMX96 56HMX96 PartThis TV contains several cooling fans to moderate Important Notice about HOT Lamp Restart Trademark InformationContents Troubleshooting Introduction Features of your new TVWelcome to Toshiba Introduction Blue, Yellow and Green/Red LEDs TV front and side panel controls and connectionsColorStream HD-1, ColorStream HD-2, Hdmi 1, Hdmi 2, PC, ANT ColorStream HD-1 in and ColorStream HD-2 TV back panel connectionsThinc system Toshiba Home Interactive Network Connection To install the remote control batteries Using the remote controlInstalling the remote control batteries Remote control effective rangeLearning about the remote control TheaterWide 1/2/3, and Full On Screen Interactive Program GuideSatellite DVD Remote Control functional key chartToshiba Combo ReceiverCH RTN Mode Select Device mode control after programming Using the remote control to operate your other devicesDevice code setup Mode Select Default device mode control before programmingTo reset the remote control Using the volume lock featureOperational feature reset To unlock the remote control’s volume keysDVDs TVsCable boxes Satellite receiversKLH VCRsCable/PVR Combo PVRsDBS/PVR Combo CD players Audio AmpAudio Amp/Tuners Main menu layout Menu layout and navigationIcon Option Setup menu Setup/Installation menu layoutInstallation Navigating the menu system Thinc menu layoutPicture Viewer To select the menu language Setting up your TVTo configure the ANT 1 and ANT 2 input sources Selecting the menu languageTo program channels automatically Programming channels automaticallyChannel Program Manually adding and deleting channels in the channel memory To set the time and date Setting the time and dateTo set the ColorStream HD audio mode Start SetupTo view the CableCARD menu Setting the Hdmi audio modeTo set the Hdmi audio mode Viewing the CableCARD menuTo close the screen and return to the Terrestrial menu Viewing the digital signal meterTo set the Quick Restart feature To view the digital signal meterViewing the system status To close the screen and return to the Installation menuReset Factory Defaults To cancel the resetTo select the video input source to view Using the TV’s featuresSelecting the video input source to view Labeling the video input sourcesTuning channels using Channel Browser Tuning channelsElements of the Channel Browser banner To set up the Channel BrowserTo tune to a channel or input in Browse mode To open the Channel Browser bannerTuning to a specific channel programmed or unprogrammed Tuning to the next programmed channelSwitching between two channels using SurfLock Switching between two channels using Channel ReturnTo memorize a channel in the Rbutton TheaterWide 1 picture size for 43 format programs Selecting the picture sizeTo select the picture size Natural picture sizeTheater Settings To set the scroll settingsFull picture size for 169 480i, 480p source programs only To set the Cinema Mode to Video To turn on the auto aspect ratio featureTo turn off the auto aspect ratio feature To set the Cinema Mode to FilmTo close the POP double-window Using the POP featuresUsing the POP double-window feature To display a program in the POP windowTo use the Freeze feature Using the Freeze featurePOP double-window aspect ratio To select the picture mode Adjusting the pictureSelecting the picture mode Adjusting the picture qualityTo customize the closed captions Using the closed caption modeClosed Caption Advanced To view captions or textDigital closed captions Adjusting the audioUsing the Closed Caption button on the remote control Using the digital audio selectorTo listen to stereo sound Adjusting the audio qualityTo adjust the audio quality Selecting stereo/SAP broadcastsTurning off the built-in speakers Using the StableSound featureSelecting the optical audio output format Changing your PIN code Using the Locks menuEntering the PIN code If you cannot remember your PIN codeTo block and unblock TV programs and movies Press b to highlight Enable Rating BlockingBlocking TV programs and movies by rating V-Chip Blocking TV programs and movies by additional ratingsTo block all channels at once Blocking channelsTo block channels To unblock individual channelsUsing the GameTimer Using the input lock featureUnlocking programs temporarily Using the control panel lock feature Setting the sleep timerTo turn off the On/Off Timer Setting the On/Off TimerUsing the PC setting feature To set the On/Off TimerTo close the Recall screen Understanding the auto power off featureUnderstanding the last mode memory feature To display TV setting information on-screenUsing CableClear digital noise reduction Using the TV’s advanced featuresUsing the advanced picture settings features Using dynamic contrastSelecting the color temperature Using Mpeg noise reductionSelecting the lamp mode Color Management field, select On Using the Color Management featureTo turn on the Vertical Edge Enhancer feature To change the Color Management settingsGame Mode Using the Game Mode featureTo turn on Game Mode To turn off Game ModeTo turn on the Dolby Virtual surround sound feature Using the advanced audio settings featuresUsing the SRS WOW surround sound feature To adjust the WOW settingsAutomatically setting up the network address Using the Thinc home network featureConnecting the TV to your home network Setting up the network addressYesNo Manually setting up the network addressHighlight Basic Network Setup and press T Either… Highlight OK and press TCompatible operating systems Setting up file sharing on your PCResetting the network address Basic Network Setup menu appearsPermissions window for the selected folder Go to section D, Set up file sharing on the TVMicrosoft Windows Properties window for the selected folderOr MP3 Music Directory Properties windowHome Server Name Picture Viewer/JPEG file specifications About the Software Upgrade featureMedia specifications File/folder name specificationsAccessing Jpeg files stored on a networked PC Using the Picture ViewerAudio Player/MP3 file specifications Networked PC specificationsTo set the slide show interval To view your Jpeg files in Native Resolution modeViewing Jpeg files on the TV During the slide showTo use the mute function Using the Audio PlayerAccessing MP3 files stored on a networked PC Playing MP3 audio files on the TVMail Scheduling Setup window opens Setting up e-mail schedulingRequired information and services Setting up e-mail schedulingTest Passes message shown below will appear To exit the E-mail Scheduling Setup windowTV’s E-mail Scheduling Setup Code Description SolutionsIncoming Mail Server and Outgoing Mail Server names or ID Required field Password fieldMail Authorization field Mail Scheduling fieldSecurity settings Formatting a request e-mail Using e-mail schedulingMail parameters Sending a request e-mail to the TVHelp request e-mail Sample request e-mailsDelete request e-mail ADD request e-mailModifying an existing recording or reminder Receiving an e-mail from the TVGeneral troubleshooting TroubleshootingClosed caption problems Sound problemsRemote control problems Channel tuning problemsPicture Viewer problems Home network troubleshootingRecording problems Audio Player problemsSee Setting the time and date on Router, you must manually set up the network addressHome server setup problems Mail scheduling problemsLED Indication Condition Solution Voice Announce Voice announce featureLED indications When to replace the lamp unit Lamp unit replacement and careAppendix Required tools How to replace the lamp unitDisposing of the used lamp unit Replace the screw and tighten using a manual screwdriverSpecifications For DLP Television Models Limited United States WarrantyHow to Obtain Warranty Services Limited Canada WarrantyHMX96EN.book Page 87 Friday, April 28, 2006 1203 PM Freeze IndexHMX96EN.book Page 89 Friday, April 28, 2006 1203 PM 06-05

56HMX96, 50HMX96 specifications

The Toshiba 50HMX96 and 56HMX96 are part of Toshiba's innovative lineup of high-definition televisions that seamlessly blend cutting-edge technology with user-friendly features. Designed for those who appreciate superior picture quality and immersive viewing experiences, these models offer a range of specifications that cater to modern entertainment needs.

One of the standout features of both models is their impressive 4K Ultra HD resolution, providing four times the resolution of Full HD. This results in crystal-clear images with remarkable detail, whether you're watching the latest blockbuster or your favorite sports event. The picture quality is further enhanced by HDR (High Dynamic Range) technology, which allows for a broader spectrum of colors and contrasts. This means that viewers can enjoy deeper blacks and brighter whites, making every scene more lifelike.

Both the 50HMX96 and 56HMX96 are equipped with Toshiba's CEVO 4K engine, which intelligently upscales lower-resolution content to near-4K quality. This feature ensures that even older films and shows look stunning on the large screen, making the viewing experience more enjoyable. The TVs are also designed to minimize motion blur with their advanced motion interpolation technology, ensuring smooth action scenes and sports events.

In terms of connectivity, Toshiba has made it easy to integrate these models into any smart home setup. Both TVs come with multiple HDMI and USB ports to support a range of devices, such as gaming consoles, Blu-ray players, and external storage drives. Additionally, built-in Wi-Fi provides access to popular streaming services, including Netflix and Hulu, allowing users to enjoy a vast library of content without the need for additional devices.

The design of the 50HMX96 and 56HMX96 is sleek and modern, fitting seamlessly into any living space. Their ultra-thin bezels maximize the screen space, providing an immersive viewing experience without distractions.

Overall, Toshiba's 50HMX96 and 56HMX96 models stand out for their superb picture quality, smart features, and elegant design, making them excellent choices for anyone looking to elevate their home entertainment experience. Whether watching movies, playing video games, or streaming content, these TVs deliver a satisfying performance that enhances every moment spent in front of the screen.