Toshiba 65H93, 57H93 owner manual TV Guide On Screen FAQs, Setup Questions

Chapter 10: Troubleshooting

TV Guide On Screen FAQs

The following are frequently asked questions about the TV Guide On Screen system. The answers represent the most likely solutions to the problem.

Setup Questions

1.Q: What if I move and my ZIP code or postal code changes?

A:Open the TV Guide On Screen SETUP menu and follow the on-screen prompts to enter new information (see page 37 for details). The TV Guide On Screen data will be updated within 6 to 10 hours.

2.Q: What if I change my cable hook-up to antenna or vice versa?

A:Open the TV Guide On Screen SETUP menu and follow the on-screen prompts to enter new input information and rescan channels for the new input (see page 37 for details).

3.Q: What if I change cable boxes?

A:Open the TV Guide On Screen SETUP menu and follow the on-screen prompts to enter new input information and rescan channels for the new input (see page 37 for details).

4.Q: I used to have a cable box, but now I get direct cable.

What do I do?

A:Open the TV Guide On Screen SETUP menu and follow the on-screen prompts to enter new input information and rescan channels for the new input (see page 37 for details).

5.Q: Why does it take 24 hours for the TV Guide On Screen system to be ready for use?

A:TV Guide On Screen data may be ready earlier. It depends on when the feature is set up and if the device is in use. Often it just takes overnight. Data is downloaded four times daily, so it may be updated within 6 to 10 hours.

6.Q: I completed the initial setup for my TV Guide On

Screen hours ago, but when I try to turn it on, a screen message tells me to input the correct setup information. WhatÕs wrong?

A:There are several possibilities:

a)Initial setup was done incorrectly. (i.e., you entered wrong country, ZIP/postal code, or cable box information.)

b)The cable box was turned OFF. The television must be OFF and the cable box ON.

c)The VCR, DVD, or Satellite box was left ON.

d)A/V cables: The VCR was turned OFF. If the connection includes stereo cables with cable box to VCR, stereo connection from VCR to the television, the VCR must be tuned to the output channel and powered ON.

7.Q: I had a power outage. Do I need to go through initial setup of the TV Guide On Screen system again?

A:No. The information you entered is in a protected part of the TV Guide On Screen system memory.

Note: For Cable box users, the TV must be OFF and the Cable box must be left ON for the TV Guide On Screen system to receive channel line-up information.

8.Q: How do I access the TV Guide On Screen system setup screen?

A:For initial setup, press the GUIDE key on the remote control, and then follow the on-screen prompts.

After initial setup, there are two ways:

a)Press GUIDE, then use the UP and RIGHT arrow keys to highlight SETUP on the Menu Bar, and then use the DOWN arrow key to highlight “Change system settings.” Follow the on-screen prompts.

b)Press MENU, open the SETUP menu, highlight INSTALLATION and press ENTER to open the INSTALLATION menu. Open the TV GUIDE ON SCREEN SETUP menu, highlight START, and press ENTER. Follow the on-screen prompts.

9.Q: How do I connect the G-LINK (IR blaster) cable to the

G-LINK input on the TV?

A:See Chapter 2: Connecting your TV in this manual. You also can refer to the TV Guide On Screen prompts during VCR or Cable box setup.

10.Q: When will I be able to view my TV program listings and use other TV Guide On Screen system features?

A:The TV Guide On Screen system will be ready for use within 24 hours of initial setup.

11.Q: What should I do if I cannot complete initial setup?

A:If you are unable to complete initial setup using the owner’s manual and the on-screen prompts, please call Toshiba’s National Service Division at 1-800-631-3811.

12.Q: If I make a mistake during setup, how do I go back to the previous step?

A:Complete the remaining setup steps. When “Confirming Your Settings” appears, select “No, repeat setup process.” Follow the on-screen prompts and input the correct information.

13.Q: What if the channel number is not visible on my cable box?

A:Your cable box may be defaulting to a clock or time display once the channel changes. Watch the box carefully when testing the cable box brand code to see if the channel changes to 09.

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