Toshiba 62HM196 manual Home network troubleshooting, Recording problems, Audio Player problems

HM196_EN.book Page 78 Tuesday, May 30, 2006 2:18 PM

Chapter 8: Troubleshooting

Recording problems

•If you use the TV’s remote control to start recording, you will not be able to change inputs (- page 32), open the POP window (- page 40). If you attempt to do so, the message “Not Available While Recording” will appear on-screen.

•If you are recording a digital channel, you can only change analog channels while recording is in progress. If you are recording an analog channel, you can only change digital channels while the recording is in progress. This is because the TV tuner that is being recorded (digital or analog) will be locked on the channel that is currently recording.

•It is recommended that you use the TV’s remote control to start recording. If you use a device other than the TV’s remote control to start recording and then attempt to access a feature that is normally denied during recording (POP mode, changing inputs,) the recorded audio and/or video may not be what you intended to record.

Audio Player problems

The Audio Player stutters and/or stops when playing files over the network

•The networked PC is not available, was removed from the network, or is in "hibernation." The Ethernet cables are not connected properly. Check all cables for proper connection.

•Sufficient network band-width is not available. Turn off any other file sharing programs, network-based games, or other network-intensive operations while the Audio Player is playing.

“No media found” message is displayed

•Sharing is not correctly set up on the networked PC. Make sure you connected your home network correctly (- Installation Guide) and set up the network address properly (- Chapter 7).

•The MP3 files exceed the specified limits (- “Media specifications” in Chapter 7).

Title or artist name is not displayed

•The MP3 file does not contain valid meta-data or does not meet supported specifications (- “Media specifications” in Chapter 7).

The Audio Player takes almost a minute to start

•Sufficient network band-width is not available. Turn off any other file sharing programs, network-based games, or other network-intensive operations while the Audio Player is playing.

•The shared folder has too many files or sub-folders. If the shared folder on the networked PC contains a large number of files or nested directories, it may take over a minute for the Audio Player to locate all playable files.

The File is displayed but is always skipped

•The file is not a valid or supported MP3 file.

Some files in the shared folder are not played

•Only the first 200 MP3 files found will be played. Folders nested 10 or more levels below the shared folder are not searched.

The Audio Player plays (progress bar and animation change) but audio is not heard

•The volume level is not high enough or TV is muted.

Picture Viewer problems

“No pictures found” message is displayed.

•Sharing is not correctly set up on the networked PC. Make sure you connected your home network correctly (- Installation Guide) and set up the network address properly (- Chapter 7).

•The JPEG files exceed the specified limits (- “Media specifications” in Chapter 7).

Picture viewer option in menu is disabled.

•There are no picture files in the networked PC's shared folder(s).

•Basic network setup and Home server setup were not successfully performed.

Picture is not displayed. Rectangle containing “X” is displayed instead.

•The picture file does not meet the specifications for the Picture Viewer (- “Media specifications” in Chapter 7).

Picture is not listed at all.

•There are no picture files in the networked PC’s shared folder(s).

•The number of pictures files found is more than the TV can display.

•The picture file does not have a valid “.jpg” extension.

•The file is too large or is otherwise not compatible with the TV for display. See “Media specifications” in Chapter 7 for Picture Viewer and JPEG file specifications.

Home network troubleshooting

Basic network setup problems

Cannot connect to network

•Check the modem and splitter connections.

•Make sure the splitter is connected to the modem or telephone jack correctly (- page 57).

•Confirm your modem’s operation with this manual.

•Make sure your network address and e-mail account are set up correctly (- Chapter 7).

No network connection

•The Ethernet cables are not connected properly or at all. Connect all cables(- Install Guide).

•Make sure the modem’s power cord is plugged in.

•Make sure your network address and e-mail account are set up correctly (- Chapter 7).

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