Toshiba 62HM196 Unplug the Ethernet cables, and then connect them again, Mail scheduling problems

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HM196_EN.book Page 79 Tuesday, May 30, 2006 2:18 PM

Chapter 8: Troubleshooting

Automatic setup fails

The Ethernet cables are not connected properly or at all. Connect all cables(- Installation Guide).

The DHCP service is not enabled on the router, or no router is present. Refer to your router’s documentation for instructions on enabling DHCP. If you do not have a router, you must manually set up the network address (- page 58).

Internet service is not available. Check your cable/DSL modem or contact your ISP for Internet service issues.

Manual setup fails

The Ethernet cables are not connected properly or at all. Connect all cables (- Installation Guide).

The TV IP address is the same as the networked PC’s. The TV IP address must be different from the PC’s IP address.

The TV IP address is not on the same subnet as the networked PC’s. For example, if the PC has IP 192.168.0.100 with netmask 255.255.255.0, and the TV has IP 192.168.0.200 with netmask 255.255.255.0, then they are both on same subnet. Conversely, if the PC has IP 192.168.1.100 with netmask 255.255.255.0, and the TV has IP 192.168.0.200 with netmask 255.255.255.0, then they are on DIFFERENT sub-nets.

Unstable network connection

Unplug the Ethernet cables, and then connect them again.

Home server setup problems

The PC (“Home Server”) name is not displayed

The Ethernet cables are not connected properly or at all. Connect all cables (- Installation Guide).

The network setup on the PC is incorrect. Make sure both the PC and TV are using the same network type (DHCP/ manual) and have compatible network settings.

The networked PC does not have shared folders set up correctly. See “Setting up file sharing on your PC” in Chapter 7 for details.

There are no master browsers on the network. To configure your networked PC to be the master browser of its subnet, refer to your operating system user guide or consult an IT professional.

Too many sharing devices are connected. You cannot connect more than 16 sharing devices at one time.

The PC (“Home Server”) name is displayed but the shared folder(s) are not displayed.

The networked PC does not have shared folders set up correctly. See “Setting up file sharing on your PC” in Chapter 7 for details.

The TV’s user name and password do not match the PC’s. Make sure the user name and password settings in the TV exactly match the settings in the networked PC. User names and passwords are generally case sensitive.

E-mail scheduling problems

Cannot schedule a recording by e-mail

Select “Test” to confirm the e-mail scheduling setup (- page 68).

Select “Done” after setting up e-mail scheduling (- page 68).

See Chapter 7 in this manual.

E-mail test fails after waiting a long time

The Ethernet cables are not connected properly or at all. Connect all cables(- Installation Guide).

The DNS (domain name server) is not set up correctly. Check the network settings.

The SMTP and POP3 server settings are incorrect.

The “E-mail Address,” “Account,” or “Password” settings are incorrect. User names and passwords are generally case sensitive.

Receiving succeeds but sending fails, or vice-versa

The SMTP and POP3 server settings are incorrect.

The “E-mail Address,” “Account,” or “Password” settings are incorrect. User names and passwords are generally case sensitive.

Your Internet service provider may not support SMTP or POP3 protocols. Check with your ISP for details on supported protocols.

The e-mail test passes, but the TV never responds to the e-mails

Email scheduling is turned OFF. Turn e-mail scheduling ON (page 67).

The sender’s e-mail address is not the “Authorized E- mail Address.” Make sure the e-mail address you are using to send e-mails to the TV is the same as the “Authorized E-mail Address” in the TV’s e-mail scheduling setup. See “Setting up e-mail scheduling” in Chapter 7.

Note: Responses from the TV can often be delayed a few minutes, depending on e-mail/Internet service availability when you send the request e-mail.

An ADD or DELETE request e-mail returns an “INVALID MAIL VERIFICATION ID” reply

The e-mail authorization ID is not specified or is different from the TV settings. See “Setting up e-mail scheduling” in Chapter 7.

The e-mail was successfully sent but the recording or reminder did not work.

See “Setting the time and date” on page 28.

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Contents 62HM196 72HM196 Television Stand Model 62HM196 72HM196 Voice announce featureThis TV contains several cooling fans to moderate Trademark Information Contents Troubleshooting Introduction Features of your new TVWelcome to Toshiba Introduction Blue, Yellow and Green/Red LEDs TV front and side panel controls and connectionsColorStream HD-1, ColorStream HD-2, Hdmi 1, Hdmi 2, ANT ColorStream HD-1 in and ColorStream HD-2 TV back panel connectionsThinc system Toshiba Home Interactive Network Connection To install the remote control batteries Using the remote controlInstalling the remote control batteries Remote control effective rangeChannel Numbers 0-9, -/100 directly tune TheaterWide 1/2/3, and Full On Screen Interactive Program GuideSatellite DVD Remote Control functional key chartToshiba TV Combo ReceiverCH RTN Mode Select Device mode control after programming Using the remote control to operate your other devicesDevice code setup Mode Select Default device mode control before programmingTo reset the remote control Using the volume lock featureOperational feature reset To unlock the remote control’s volume keysDVDs TVsCable boxes Satellite receiversKLH VCRsCable/PVR Combo PVRsDBS/PVR Combo CD players Audio AmpAudio Amp/Tuners Main menu layout Menu layout and navigationIcon Option Setup menu Setup/Installation menu layoutInstallation Navigating the menu system Thinc menu layoutTo select the menu language Setting up your TVTo configure the ANT 1 and ANT 2 input sources Selecting the menu languageAlready done so. Press Yand open the Setup menuProgramming channels automatically To program channels automaticallyManually adding and deleting channels in the channel memory To set the ColorStream HD audio mode Setting the time and dateTo set the time and date To view the CableCARD menu Setting the Hdmi audio modeTo set the Hdmi audio mode Viewing the CableCARD menuTo close the screen and return to the Terrestrial menu Viewing the digital signal meterTo set the Quick Restart feature To view the digital signal meterViewing the system status To close the screen and return to the Installation menuReset Factory Defaults To cancel the resetLabeling the video input sources Using the TV’s featuresTo label the video input sources Picture Preview Tuning channelsTuning channels using Channel Browser Favorite BrowserElements of the Channel Browser banner To set up the Channel BrowserTo tune to a channel or input in Browse mode To open the Channel Browser bannerTuning to a specific channel programmed or unprogrammed Tuning to the next programmed channelSwitching between two channels using SurfLock Switching between two channels using Channel ReturnTo memorize a channel in the Rbutton TheaterWide 1 picture size for 43 format programs Selecting the picture sizeTo select the picture size Natural picture sizeFull picture size for 169 480i, 480p source programs only To set the scroll settingsTo set the Cinema Mode to Video To turn on the auto aspect ratio featureTo turn off the auto aspect ratio feature To set the Cinema Mode to FilmTo close the POP double-window Using the POP featuresUsing the POP double-window feature To display a program in the POP windowTo use the Freeze feature Using the Freeze featurePOP double-window aspect ratio To select the picture mode Adjusting the pictureSelecting the picture mode Adjusting the picture qualityTo customize the closed captions Using the closed caption modeClosed Caption Advanced To view captions or textDigital closed captions Adjusting the audioUsing the Closed Caption button on the remote control Using the digital audio selectorTo listen to stereo sound Adjusting the audio qualityTo adjust the audio quality Selecting stereo/SAP broadcastsTurning off the built-in speakers Using the StableSound featureSelecting the optical audio output format Changing your PIN code Using the Locks menuEntering the PIN code If you cannot remember your PIN codeTo download the additional rating system if available Press b to highlight Enable Rating BlockingBlocking TV programs and movies by rating V-Chip To block and unblock TV programs and moviesTo block all channels at once Blocking channelsTo block channels To unblock individual channelsTo temporarily unlock the program Using the input lock featureUnlocking programs temporarily To unblock all locked channels at onceUsing the control panel lock feature Using the GameTimerSetting the On/Off Timer Setting the sleep timerTo display TV status information on-screen Displaying TV status information using RecallUnderstanding the auto power off feature Understanding the last mode memory featureUsing CableClear digital noise reduction Using the TV’s advanced featuresUsing the advanced picture settings features Using dynamic contrastSelecting the color temperature Using Mpeg noise reductionSelecting the lamp mode Using the Game Mode feature Using the advanced audio settings featuresUsing the SRS WOW surround sound feature Automatically setting up the network address Using the Thinc home network featureConnecting the TV to your home network Setting up the network addressBasic Network Setup menu appears Manually setting up the network addressEither… Highlight OK and press T On your PC Setting up file sharing on your PCResetting the network address Compatible operating systemsPermissions window for the selected folder Go to section D, Set up file sharing on the TVMicrosoft Windows Properties window for the selected folderProperties window Setting up file sharing on the TVHome File Server Setup Please Wait About the Software Upgrade featureAudio Player/MP3 file specifications Media specificationsFile/folder name specifications Picture Viewer/JPEG file specificationsMaximum number of files per shared folder Using the Picture ViewerNetworked PC specifications Accessing Jpeg files stored on a networked PCTo set the slide show interval To view your Jpeg files in Native Resolution modeViewing Jpeg files on the TV During the slide showTo use the mute function Using the Audio PlayerAccessing MP3 files stored on a networked PC Playing MP3 audio files on the TVMail Scheduling Setup window opens Setting up e-mail schedulingRequired information and services Setting up e-mail schedulingTest Passes message shown below will appear To exit the E-mail Scheduling Setup windowTo set up the Smtp authentication Setting up Smtp authenticationTV’s E-mail Scheduling Setup Code Description SolutionsIncoming Mail Server and Outgoing Mail Server names or ID Required field Password fieldMail Authorization field Mail Scheduling fieldSecurity settings Formatting a request e-mail Using e-mail schedulingMail parameters Sending a request e-mail to the TVGET request e-mail Sample request e-mailsTag and data formats ADD request e-mailHelp request e-mail Receiving an e-mail from the TVModifying an existing recording or reminder Delete request e-mail General troubleshooting TroubleshootingClosed caption problems Sound problemsRemote control problems Channel tuning problemsPicture Viewer problems Home network troubleshootingRecording problems Audio Player problemsUnplug the Ethernet cables, and then connect them again Home server setup problemsMail scheduling problems See Setting the time and date onLED indications LED Indication Condition Solution Voice AnnounceWhen to replace the lamp unit Lamp unit replacement and careAppendix Required tools How to replace the lamp unitDisposing of the used lamp unit Replace the screw and tighten using a manual screwdriverSpecifications For DLP Television Models Limited United States WarrantyHow to Obtain Warranty Services Limited Canada WarrantyHM196EN.book Page 87 Tuesday, May 30, 2006 218 PM Freeze IndexHM196EN.book Page 89 Tuesday, May 30, 2006 218 PM HM196EN.book Page 90 Tuesday, May 30, 2006 218 PM HM196EN.book Page 91 Tuesday, May 30, 2006 218 PM 06-06