Toshiba 72MX196 manual Sound problems, Remote control problems, Channel tuning problems

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MX196_EN.book Page 80 Tuesday, June 27, 2006 1:43 PM

Chapter 8: Troubleshooting

Picture brightness changes soon after turning on TV

•If you set the lamp mode to Low Power, each time you turn on the TV, the lamp will start out in High Bright mode but will switch to Low Power mode after a short period of time. You may notice a change in screen

brightness when this happens. This is normal and is not a sign of malfunction (- page 57).

Poor composite or S-video picture

•If the TV is connected to an external A/V device (e.g., DVD player, video game system, set-top box, etc.) try using a ColorStream or HDMI video connection instead.

Picture and sound are out of sync

•As with all products that contain a digital display, in rare instances, when viewing certain content (e.g.. television broadcasts, video games, DVDs), you may notice that the sound and picture are slightly out of sync. This phenomenon can be caused by various factors including, without limitation, video processing within the TV, video processing in an attached gaming system, and video processing or different compression rates used by broadcasters in their programming. You may want to try one or more of the following suggestions, which may help to reduce the effect of this phenomenon:

–If the TV is connected to an A/V receiver that has a programmable audio delay feature, use this feature to help synchronize the sound to the picture.

–If you notice this phenomenon only on certain TV channels, please contact your local broadcast, cable, or satellite provider to inform them of this issue.

Sound problems

•Check the antenna/cable connections (- Installation Guide).

•The station may have broadcast difficulties. Try another channel.

•The sound may be muted. Press z.

•If you hear no sound, try setting the MTS feature to Stereo mode (- page 45).

•Make sure the Speakers function in the Audio Setup menu is set correctly (- page 46).

•If you are not receiving a second audio program from a

known SAP source, make sure the MTS feature is set to SAP mode (- page 45).

•If you hear audio that seems “incorrect” for the program you are watching (such as music or a foreign language),

the SAP mode may be on. Set the MTS feature to Stereo mode (- page 45).

•When using an external audio amplifier, if you connect the amplifier to the VAR. AUDIO OUT terminals, the

volume of the TV and amplifier must be set above 0 or you will not hear any sound (- Installation Guide).

Remote control problems

•Make sure the remote control is set to the correct device mode (- page 16).

•Remove all obstructions between the remote control and the TV.

•The remote control batteries may be dead. Replace the batteries (- page 11).

•Your TV remote control may not operate certain features on your external device. Refer to the owner’s manual for your other device to determine its available features. If your TV remote control does not operate a specific

feature on another device, use the remote control that came with the device (- page 16).

•If the TV still does not act as expected, use the Reset Factory Defaults procedure (- page 31).

Channel tuning problems

•Make sure the remote control is set to the correct device mode (- page 16).

•The channel may have been erased from the channel

memory by the Channel Add/Delete feature. Add the channel to the channel memory (- page 27).

•The channel may be blocked by the Channels Block feature. Unblock the channel (- page 49).

•If you are unable to tune digital channels, check the antenna configuration (- page 25). If you are still

unable to tune digital channels, clear all channels from the channel list (-page 27) and reprogram channels into the channel memory (- page 26). If you are still unable

to tune digital channels, use the Reset Factory Defaults procedure (- page 31). Also see “TV stops responding to controls” and “Other problems” (- page 79).

Closed caption problems

•If the program or video you selected is not closed- captioned, no captions will display (- page 43).

•If text is not available, a black rectangle may appear. If this happens, turn off the closed caption feature (- page 43).

•A closed-caption signal may not display correctly in the following situations: a) when a videotape has been

dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard (- page 43).

Rating blocking (V-Chip) problems

•If you forget your PIN code: While the PIN code entering screen is displayed, press Efour times within 5

seconds. The PIN code you previously stored will be cleared (- page 47).

•The V-Chip feature is available for the U.S. V-Chip system only (- page 48).

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Contents 62MX196 72MX196 This TV contains several cooling fans to moderate PartTelevision Stand Model 62MX196 72MX196 Voice announce feature Trademark InformationContents Troubleshooting Welcome to Toshiba Features of your new TVIntroduction Read Important notes about your DLP projection TV ColorStream HD-1, ColorStream HD-2, Hdmi 1, Hdmi 2, PC, ANT TV front and side panel controls and connectionsBlue, Yellow and Green/Red LEDs TV back panel connections ColorStream HD-1 in and ColorStream HD-2MX196EN.book Page 10 Tuesday, June 27, 2006 143 PM Using the remote control Installing the remote control batteriesRemote control effective range To install the remote control batteriesLearning about the remote control On Screen Interactive Program Guide TheaterWide 1/2/3, and FullSatellite DVD Remote Control functional key chartCombo Receiver CH RTN Using the remote control to operate your other devices Device code setupMode Select Default device mode control before programming Mode Select Device mode control after programmingUsing the volume lock feature Operational feature resetTo unlock the remote control’s volume keys To reset the remote controlTVs Cable boxesSatellite receivers DVD playersVCRs KLHDBS/PVR Combos PVRsCable/PVR Combos Audio Amps/Tuners Audio AmpsCD players Icon Option Menu layout and navigationMain menu layout Installation Setup/Installation menu layoutSetup menu Picture Viewer Thinc menu layoutNavigating the menu system Setting up your TV To configure the ANT 1 and ANT 2 input sourcesSelecting the menu language To select the menu languageChannel Program Programming channels automaticallyTo program channels automatically Manually adding and deleting channels in the channel memory Setting the time and date Setting the ColorStream HD audio modeTo set the ColorStream HD audio mode To set the time and dateSetting the Hdmi audio mode To set the Hdmi audio modeViewing the CableCARD menu To view the CableCARD menuViewing the digital signal meter To set the Quick Restart featureTo view the digital signal meter To close the screen and return to the Terrestrial menuReset Factory Defaults To close the screen and return to the Installation menuTo cancel the reset Viewing the system statusTo label the video input sources Using the TV’s featuresLabeling the video input sources Tuning channels Tuning channels using Channel BrowserFavorite Browser Picture PreviewTo set up the Channel Browser To tune to a channel or input in Browse modeElements of the Channel Browser To open the Channel BrowserAdding and clearing channels and inputs in the History List Tuning to the next programmed channelTuning to a specific channel programmed or unprogrammed To memorize a channel in the Rbutton Switching between two channels using Channel ReturnSwitching between two channels using SurfLock Selecting the picture size Natural picture sizeTheaterWide 1 picture size for 43 format programs TheaterWide 2 picture size for letter box programsFull picture size for 169 480i, 480p source programs only To set the scroll settingsTheater Settings To turn on the auto aspect ratio feature To turn off the auto aspect ratio featureTo set the Cinema Mode to Video Selected when Auto Aspect is OnUsing the POP features Using the POP double-window featureTo display a program in the POP window Press Pto open the POP double-windowUsing the Freeze feature To use the Freeze featureSelecting the POP window audio out POP double-window aspect ratioAdjusting the picture Selecting the picture modeAdjusting the picture quality To select the picture modeUsing the closed caption mode Closed Caption AdvancedTo view captions or text To customize the closed captionsAdjusting the audio Using the Closed Caption button on the remote controlUsing the digital audio selector Digital closed captionsAdjusting the audio quality To adjust the audio qualitySelecting stereo/SAP broadcasts To listen to stereo soundSelecting the optical audio output format Using the StableSound featureTurning off the built-in speakers Using the Locks menu Entering the PIN codeIf you cannot remember your PIN code Changing your PIN codePress b to highlight Enable Rating Blocking Blocking TV programs and movies by rating V-ChipTo block and unblock TV programs and movies To download the additional rating system if availableBlocking channels To block channelsTo unblock individual channels To block all channels at onceUsing the input lock feature Unlocking programs temporarilyTo unblock all blocked channels at once To temporarily unlock the programUsing the GameTimer Using the control panel lock featureSetting the sleep timer Setting the On/Off TimerUsing the PC settings feature To adjust the PC settingsDisplaying TV status information using Recall Understanding the auto power off featureUnderstanding the last mode memory feature To display TV status informationUsing the TV’s advanced features Using the advanced picture settings featuresUsing dynamic contrast Using CableClear digital noise reductionUsing Mpeg noise reduction Selecting the color temperatureTo select the color temperature To select the Mpeg noise reduction levelSelecting the lamp mode Using the Vertical Edge Enhancer featureTo select the lamp mode To turn on the Vertical Edge Enhancer featureUsing the Color Management feature Using the Game Mode featureTo adjust the Color Management settings To turn on Game ModeUsing the advanced audio settings features Using the SRS WOW surround sound featureTo adjust the WOW settings To turn on the Dolby Virtual/SRS TruSurround featureUsing the Thinc home network feature Connecting the TV to your home networkSetting up the network address Automatically setting up the network addressManually setting up the network address Highlight Basic Network Setup and press TEither… Highlight OK and press T Or… Highlight OK and press TSetting up file sharing on your PC Resetting the network addressBasic Network Setup menu appears Compatible operating systemsGo to section D, Setting up file sharing on the TV, on Permissions window for the selected folderProperties window Setting up file sharing on a PC with Microsoft WindowsProperties window for the selected folder Jpeg Picture Directory About the Software Upgrade featureHome Server Name Media specifications File/folder name specificationsPicture Viewer/JPEG file specifications Audio Player/MP3 file specificationsUsing the Picture Viewer Networked PC specificationsAccessing Jpeg files stored on a networked PC Maximum number of files per shared folderTo view your Jpeg files in Native Resolution mode Viewing Jpeg files on the TVDuring the slide show To set the slide show intervalUsing the Audio Player To adjust or mute the volumePlaying MP3 files stored on a networked PC To close the Audio PlayerSetting up e-mail scheduling Required information and servicesSetting up e-mail scheduling Mail Scheduling ID Required Mail AuthorizationTest To exit the E-mail Scheduling Setup windowTest Passes message shown below will appear Setting up Smtp authentication To set up Smtp authenticationIncoming Mail Server and Outgoing Mail Server names or Code Description SolutionsTV’s E-mail Scheduling Setup Description of fields in the E-mail Scheduling Setup window Password fieldMail Authorization field Mail Scheduling fieldSecurity settings Using e-mail scheduling Mail parametersSending a request e-mail to the TV To send a request e-mail to the TVFormatting a request e-mail Sample request e-mailsReceiving an e-mail from the TV Modifying an existing recording or reminderDelete request e-mail Help request e-mailTroubleshooting General troubleshootingSound problems Remote control problemsChannel tuning problems Closed caption problemsHome network troubleshooting Recording problemsAudio Player problems Picture Viewer problemsRouter, you must manually set up the network address Home server setup problemsMail scheduling problems See Setting the time and date onLED Indication Condition Solution Voice Announce LED indicationsLamp unit replacement and care When to replace the lamp unitAppendix Replacing the lamp unit User-replaceable componentHow to replace the lamp unit Required toolsReplace the screw and tighten using a manual screwdriver Disposing of the used lamp unitSpecifications Limited United States Warranty For DLP Television ModelsLimited Canada Warranty How to Obtain Warranty ServicesHudson tjh@cryptosoft.com Index AccountMX196EN.book Page 92 Tuesday, June 27, 2006 143 PM MX196EN.book Page 93 Tuesday, June 27, 2006 143 PM MX196EN.book Page 94 Tuesday, June 27, 2006 143 PM MX196EN.book Page 95 Tuesday, June 27, 2006 143 PM Service Centers
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