Samsung HT-H6500WM user manual Repairs, BD-LIVE service, Firmware

Symptom	Check/Remedy
The AllShare connection	~~ IP addresses under the same subnetwork should be unique, otherwise IP
between the product and	collision can results in such a phenomenon.
PC is unstable.	~~ Check if you have a firewall enabled.
	If so, disable the firewall function.
BD-LIVE
The home theater cannot	~~ Test whether the network connection is active by using the Network Status
connect to the BD-LIVE	function.
server.	~~ Check whether a USB memory device is connected to the product.
	~~ The memory device must have at least 1GB of free space to accommodate
	the BD-LIVE service.
	You can check the available size in BD Data Management. (See page 49)
	~~ See if the BD-Live Internet Connection option is set to Allow(All).
	~~ If all above fails, contact the contents provider or update to the latest
	firmware.
When using the BD-LIVE	~~ The USB memory device must have at least 1GB of free space to
service, an error occurs.	accommodate the BD-LIVE service.
	You can check the available size in BD Data Management. (See page 49)

✎✎ When the factory default settings are restored, all stored user BD data is deleted.

Repairs

If you contact us to repair your product, an administration fee may be charged if either:

1.An engineer is called out to your home at your request and there is no defect in the product.

2.You bring the unit to a repair center and there is no defect in the product.

We will provide you with the amount of the administration fee before we make a home visit or begin any work on your product.

We recommend you read this manually thoroughly, search for a solution on line at www.samsung.

com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before seeking to repair your product.

Appendix

59 - English