Samsung BDH5100 user manual Appendix, Troubleshooting, Dlna function

Appendix

		Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM		SOLUTION
No operation can be	●●	Check the batteries in the remote control. They may need replacing.
performed with the	●●	Operate the remote control at a distance of no more than 20 feet
remote control.		from the player.
	●●	Remove batteries and hold down one or more buttons for several
		minutes to drain the microprocessor inside the remote control to reset
		it. Reinstall the batteries and try to operate the remote control again.
Disc does not play.	●●	Ensure that the disc is installed with the label side facing up.
	●●	Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not	●●	Ensure that the disc has disc menus.
appear.
The prohibition	●●	This message appears when an invalid button is pressed.
message appears on	●●	The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).
the screen.	●●	You’ve requested a title or chapter number or search time that is
		out of range.
Play mode differs from	●●	Some of the functions selected in the Setup Menu may not work
the Setup Menu selection.		properly if the disc is not encoded with the corresponding function.
The screen ratio cannot	●●	The Screen Ratio is fixed on your Blu-ray Disc/DVD.
be changed.	●●	This is not a problem with the player.
No audio.	●●	Make sure you have selected the correct Digital Output in the
		Audio Options Menu.
The screen is blank.	●●	If the HDMI output is set to a resolution your TV cannot support
		(for example, 1080p), you may not see a picture on your TV.
	●●	Press the ■ button (on front panel) for more than 5 seconds with
		no disc inside. All settings will revert to the factory settings.
	●●	When the factory default settings are restored, all stored user BD
		data is deleted.

PROBLEM		SOLUTION
Forgot password	●●	Press the ■ button (on the front panel) for more than 5 seconds
		with no disc inside. All settings including the password will revert
		to the factory settings.
		Don’t use this unless absolutely necessary.
	●●	When the factory default settings are restored, all stored user BD
		data is deleted.
The picture is noisy or	●●	Make sure that the disc is not dirty or scratched.
distorted	●●	Clean the disc.
No HDMI output.	●●	Check the connection between the TV and the HDMI jack of the
		player.
	●●	Check if your TV supports 480p, 720p, 1080i, or 1080p HDMI
		input resolutions.
Abnormal HDMI output	●●	If random noise appears on the screen, it means that TV does not
screen.		support HDCP (High-bandwidth Digital Content Protection).
If you experience other	●●	Go to the contents and find the section of the user manual that
problems.		contains the explanations regarding the current problem, and
		follow the procedure once again.
	●●	If the problem still cannot be solved, please contact your nearest
		Samsung authorized service center.
DLNA function
I can see folders shared	●●	DLNAs shows only files corresponding to the Image, Music, and
through DLNA, but I		Movie categories. Files that do not correspond to these categories
cannot see the files.		are not displayed.
Video is played	●●	Check if the network is stable.
intermittently.	●●	Check if the network cable is properly connected and if the
		network is overloaded.
DLNA connection	●●	The IP address under the same subnetwork should be unique. If
between Player and PC is		they are not, IP interference can cause this phenomenon.
unstable.	●●	Check if you have a firewall enabled.
		If so, disable the firewall function.

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