LG Electronics HR935M, HR939M, HR931M, HR932M, HR933M owner manual Sound, Network

Troubleshooting 75

Sound

Symptom	Cause & Solution
There is no sound or the sound	yy Connect the audio connection securely.
is distorted.	yy The input source setting on the amplifier or the connection to the
	amplifier is incorrect.
	yy The unit is in scan, slow motion, or pause mode.
	yy The sound volume is low.
	yy Check that the connected amplifier is compatible with the audio
	format output from the player.
	yy The player’s HDMI OUT jack is connected to a DVI device. The DVI jack
	does not accept audio signal.
	yy Check the device connected to the player’s HDMI OUT jack is
	compatible with the audio format output from the unit.
Network

Symptom	Cause & Solution
BD-LIVE feature does not work.	yy The connected USB storage may not have enough space. Connect
	the USB storage with at least 1GB free space.
	yy Ensure that the unit is correctly connected to the local area network
	and can access the internet (see pages 18-22).
	yy Your broadband speed may not be fast enough to use the BD-Live
	features. Contact your Internet Service Provider (ISP) and increase the
	broadband speed to suit the unit’s requirements.
	yy The [BD-LIVE connection] option in the [Setup] menu is set to
	[Prohibited]. Set the option to [Permitted].
Streaming video services	yy Your broadband service speed may not be fast enough to stream
(such as YouTube™, etc.) are	video services. Contact your Internet Service Provider (ISP) and
often stop or “buffer” during	increase the broadband speed is recommended.
playback.
Shared folder or files from your	yy The firewall or anti-virus software on your media server is running.
PC or a media server are not	Turn off the firewall or anti-virus software running on your PC or
displayed on the [Home Link]	media server.
menu.	yy The unit is not connected to the local area network that your PC or
	the media server are connected.
Cannot connect the player to	yy The wireless communication may be interrupted from household
the access point or wireless	devices that are using radio frequencies. Move the player away from
LAN router.	them.
Access point is not displayed	yy The access point or wireless LAN router may not broadcast its SSID.
on the “Access point name” list.	Set your access point to broadcast its SSID through your computer.

5

Troubleshooting