LG Electronics BD300 owner manual Troubleshooting, Customer Support, Resetting the Player

Troubleshooting

Symptom		Possible Cause		Correction
No power.	•	The power cord is disconnected.	•	Plug the power cord into the wall out-
				let securely.
The power is on, but	•	No disc is inserted.	•	Insert a disc. (Check the disc indica-
the player does not				tor in the display window is lit.)
work.
No picture.	•	The TV is not set to receive DVD sig-	•	Select the appropriate video input
		nal output.		mode on the TV.
	•	The video cable is not connected	•	Connect the video cable securely.
		securely.
	•	The selected resolution is not capa-	•	Select another resolution using
		ble with your TV.		RESOLUTION button.
No sound.	•	The equipment connected with the	•	Select the correct input mode of the
		audio cable is not set to receive disc		audio receiver so you can listen to
		signal output.		the sound from the player.
	•	The power of the equipment connect-	•	Turn on the equipment connected
		ed with the audio cable is turned off.		with the audio cable.
	•	The [AUDIO] options are set to the	•	Set the [AUDIO] options to the cor-
		wrong position.		rect position (see page 20).
The player does not	•	An unplayable disc is inserted.	•	Insert a playable disc. (Check the
start playback.				disc type and regional code.)
	•	The rating level is set.	•	Change the rating level.
BD-Live feature does	•	External USB device is not connected.	•	Connect a FAT16 or FAT32 formatted
not work.				USB device to the USB port (see
				page 9).
	•	Internet connection is not established.	•	Ensure that the unit is correctly con-
				nected to the local area network and
				can access the internet (see page 16).
	•	The connected USB device is dam-	•	Format the USB device on your PC
		aged.		then re-connect it to the USB port on
				the unit.
The Remote Control	•	The Remote Control is not pointed at	•	Point the Remote Control at the
does not work properly.		the remote sensor on the player.		remote sensor of the player.
	•	The Remote Control is too far from	•	Operate the Remote Control closer to
		the player.		the player.

Resetting the Player

If you observe any of the following symptoms...

When the Player is plugged in, but the power will not turn on or off.

When the display window is not working. When the Player does not operate normally.

You can reset the Player as follows:

Press and hold the POWER button for more than five seconds. This will force the Player to power off. Press the POWER button again to turn the Player back on.

Unplug the power cord and then plug the power cord again after more than five seconds.

Customer Support

You can update the Player using the latest software to enhance the products operation and/or add new features. To obtain the latest software for this player (if updates have been made), please contact the following:

Call 1 (800) 243-0000 or

Visit http://us.lgservice.com and click on PRODUCT SUPPORT → Device Driver.

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