Motorola QIP6200/QIP64xx Troubleshooting, Problem Possible Solution, Power on, Does not work

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TROUBLESHOOTING

Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem persists, contact your service provider.

Problem Possible Solution

The set-top will not The set-top may have received a software update and

power on	may not power on while the new software is being
	installed. Try again in a few minutes.

Verify that the AC power cord is connected to the set-top and an AC outlet. Unplug the set-top from the AC outlet, plug it back in, and then press the POWER button.

If the set-top is connected to a switched outlet on another unit, verify that that unit is powered on. Unplug the set-top from the AC outlet, plug it back in, and then press the POWER button.

Press the POWER button on the set-top front panel instead of the remote control. The batteries in the remote control may be depleted.

The remote control Verify that the remote control is in “Cable” mode.
does not work	Verify that there are no obstructions between the remote
	Verify that there are no obstructions between the remote
	control and the set-top. Aim the remote control directly at
	the set-top front panel, not the TV or VCR.
	The angle between the remote control and the set-top
	may be too large. Stand in front of the set-top and not
	too far to either side.
	Press and release operation keys one at a time, firmly
	and deliberately.
	Try changing channels using the buttons on the set-top
	front panel.
	Check the batteries in the remote control. Install new
	batteries if needed.

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Contents User Guide Repairs Important Safety Instructions Canadian Compliance Regulatory InformationDeclaration of Conformity Software License Software LicenseContact Us Contents QIP6200/QIP64xx User GuideConnecting an A/V Receiver, TV, and VCR Connecting a Stereo TVConnecting a Stereo TV and Stereo VCR Introduction QIP6200/64xx Front and Back Panels Front Panel DescriptionFront Panel Item DescriptionQIP6200/QIP64xx User Guide Enabled Back Panel DescriptionBack Panel Program not supported by all program guidesDescription Turning Power On and Off Adjusting the VolumeChanging Channels Electronic Program GuideWhat is DVR? Digital Video Recorder DVR QIP64XX Models onlySimultaneously Record Two Shows Simultaneously Record Shows and Watch a Recorded ProgramOptimizing Your SET-TOP for HIGH-DEFINITION TV This screen appears if the Hdmi port is active To exit the menu and save your settings, press the Power or HDMI/YPbPr User SettingsSetting Description Closed Restore ALL ON-SCREEN Graphics Connecting Your SET-TOP Important Safety Considerations Video Connection Options Component video YPbPr Hdtv and SdtvHdmi or Ieee 1394 Digital Hdtv and Sdtv Video SdtvRF Output Sdtv If You HaveFollow Hdtv onlyRecording Your Connections QIP6200/QIP64xx User Guide Connecting Your SET-TOP to AN Hdtv Video only Ieee Connecting Hdtv Video OnlyComponent Video YPbPr DVI or Hdmi Connecting Your SET-TOP to AN Hdtv Audio only Connecting Hdtv Audio Only Connecting Your SET-TOP to AN A/V Receiver Audio only Connecting an A/V Receiver Audio Only Connecting Your SET-TOP to a Stereo TV Connecting a Stereo TV Connecting Your SET-TOP to a Stereo TV and Stereo VCR QIP6xxx SeriesConnecting a Stereo TV and Stereo VCR Connecting Your SET-TOP to AN A/V RECEIVER, TV, and VCR Connecting an A/V Receiver, TV, and VCR Data Features Data DevicesTroubleshooting Problem Possible SolutionPower on Does not workWhen viewing There is no audioChannels From the centerThere is no video On the TV screenThere are no Graphics, closedCaptions, or Program guidesBars above Below the pictureBars on all four Sides of the pictureVideo is horizontally distorted on the Hdtv screen Set-top is making a humming noiseMgbi