Philips DVP 5965K user manual Troubleshooting

		Troubleshooting
Problem	Solution
Picture freezes momentarily	–	Check the disc for fingerprints/scratches and
during playback		clean with a soft cloth wiping from centre to edge.
No return to start-up screen when	–	Reset the unit by switching the player off, then on
disc is removed		again.
The player does not respond to	–	Aim the Remote Control directly at the sensor
the Remote Control		on the front of the player.
	–	Reduce the distance to the player.
	–	Replace the batteries in the Remote Control.
	–	Re-insert the batteries with their polarities (+/–
		signs) as indicated.
Buttons do not work	–	To completely reset the player, unplug the AC
		cord from the AC outlet for 5-10 seconds.
Player does not respond to some	–	Operations may not be permitted by the disc.
operating commands during playback.		Refer to the instructions of the disc jacket.
DVD Player cannot read	–	Use a commonly available cleaning CD/DVD to
CDs/DVDs		clean the lens before sending the DVD Player for
		repair.
Menu items cannot be selected	–	Press STOP twice before selecting System Menu.
	– Depending on the disc availability, some menu items
		cannot be selected.
Unable to play DivX movies	–	Check that the DivX file is encoded in ‘Home
		Theater’ mode with DivX 5.x encoder.
Unable to select Progressive Scan on/off	–	Check that the output of the video signal is switch to
		‘YUV’.
No sound during DivX movies playback	–	The audio codec may not be supported by the DVD
		player.
An MPEG-4 or DivX movies does	–	Check that file size of the movies does not exceed
not repeat		the file size of the CD disc during burning.
The contents of the USB flash	–	The USB flash drive format is not compatible with
drive cannot be read		the player.
	– Drive is formatted with a different file system. (eg.
		NTFS)
Slow operations of the USB flash drive	–	Big file size or high resolution USB flash drive takes
		longer time to read and display on the TV screen.

No sound is ouput from the HDMI out – Check the connection between the TV and the HDMI jack of DVD player.

–See if the TV supports this 480p/576p/720p/1080i DVD player.

–Check your TV system setup correctly.

E n g l i s h

Visit us at www.philips.com/support for service support

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01-47_DVP5965K_93_eng4 45 13/02/06, 2:41 PM