Philips TSU 3000 manual Customizing Problems, Buttons are not sending the correct commands

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Troubleshooting

Customizing Problems

Buttons are not sending the correct commands

■Make sure you have defined the correct brands for your devices. (p. 18)

■Make sure you have defined the correct code set for your devices. (p. 19)

■Make sure you calibrate your screen correctly. (p. 33)

■Check whether the button of the device is learned properly. (p. 21)

■Check whether the macro recorded properly. (p. 34)

Macros do not work

■Make sure Pronto NG’s sending eye is pointed towards the device the entire time the macro is being executed.

■The sending eye is located at the top of Pronto NG.

■Insert delays to allow devices to start up properly.

■Check for inactive buttons in your macro.

■Check if you did not reprogram the buttons. Macros do not store commands, they store buttons. If you reprogram a button, the macro executes the new command assigned to the button.

Pronto NG will not learn commands

■Make sure your Pronto NG and the remote control are positioned correctly.

■When the sending eye of your existing remote control is not pointed towards the learning eye of the Pronto NG, Pronto NG might not receive the signals properly. Align the remote controls as correctly as possible.

■When the distance between your existing remote control and the Pronto NG is too short or too long, Pronto NG might not receive the signals properly. Try out several distances between 4 and 8 inches (10 and

20 centimeters) to learn the commands.

■Avoid programming Pronto NG under bright fluorescent light or in sunlight: it might affect the infrared signals.

■Make sure the batteries in the Pronto NG are not low.

■Press and hold the key on the other remote control for more than one second.

The configuration file is corrupted

When the configuration file is corrupted, you can use ProntoEdit NG to download a new configuration file. Taken into account that all your customized commands, devices and macros will be lost and you will have to reprogram your Pronto NG. Therefore it is recommended to save the configuration by uploading it to the PC with ProntoEdit NG.

User Guide

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Contents TSU Page FCC Information for User Safety & RegulationsFCC Compliancy Table of Contents FAQ Taking a First Look Pronto NG Home Theater Control PanelDevice USB port Touch Screen What’s New for Pronto Next Generation? Light sensorMulti Language Support Before You Start Placing the BatteriesTurning on Pronto NG Setting the ContrastGetting Started Changing the Time Setting Time and DateChanging the Time Format To change the month Changing the DateTo change the day Setting the Language To change the yearOperating Pronto NG Device OverviewOverview Using the Tools Customizing Pronto NGDefining the Brand for a Device Selecting the Brand and Code Set for your DeviceSelecting the code set Installing the brandSelecting the brand Searching the code set Searching the Brand and Code Set for your deviceLearning Commands Searching the brandLearning a Button Learning a Device ActionLabeling Elements Labeling a Button Labeling a Device Labeling aAdding Devices Adding a New DeviceCopying an Existing Device Deleting Elements Deleting a ButtonMoving Devices Deleting a DeviceAdjusting the Settings Setting the Timeout of the LCD BacklightSetting the Timeout of the LCD Screen Setting the switch levelSetting the Volume Level Setting the Navigation for Pronto NGSetting the Volume Level of the Hard Buttons Setting the Volume Level of the Touch ScreenSetting the Animation Mode Calibrating the Touch ScreenCreating a Macro Using the Power FeaturesCreating and Editing Macros To add a delay to the action list To add an action to the action listTo add a beep to the action list To test the macroEditing a Macro To finish the macroMoving an action in the action list Deleting an action from the action listAdding a Timer Creating and Editing TimersCreating and Editing Timers Deleting a Timer Labeling a TimerEditing a Timer Setting the Start Date Setting the Start Time or Stop TimeDefining the Start Action or Stop Action Defining the Repeat Settings Activating Timers Operating Pronto NG with the Cursor To set the cursor navigation Operating Pronto NG with RF Selecting RF to Operate your Devices Selecting IR to Operate your Devices ProntoEdit NG With ProntoEdit NG you canProntoEdit NG Why don’t my buttons work properly? How do I calibrate the touch screen?How do I reset Pronto NG? Troubleshooting General ProblemsDevices do not respond to commands from Pronto NG Pronto NG shuts off automaticallyCustomizing Problems Buttons are not sending the correct commandsPronto NG will not learn commands Configuration file is corruptedMemory Storage Problems Pronto NG error messagesTimers do not work Connection to the PCCleaning Pronto NG Maintaining Pronto NGImportant Notices Upgrading Pronto NGList of Symbols List of Symbols List of Symbols Specifications ProntoEdit NGGlossary ActionLCD USB Index Navigation cursor, 9, 32, 44 touch screen, 32 3104 205