Philips TS1000 manual Section A6 Hardware Questions Diagnosis and Repair

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Unofficial Philips Pronto & Marantz RC5000 FAQ

Section A6: Hardware Questions:

Diagnosis and Repair

A6−01 My remote is dead! What can I try to fix it?

If your remote refuses to start or is displaying a black or garbled screen, take the batteries out and leave them out overnight. Then, in the morning, put them back. The remote should reboot as normal.

If it does not, then try leaving them out for at least a day. If this still does not work your remote may need to go back to Philips for repair.

A6−02 My remote is rebooting all the time... help!

If you are having an intermittant problem where the remote will reboot now and again, ensure that you are using the latest firmware version, as this was an issue on early releases. There are also some other reasons as to why your remote could be rebooting:

∙Your CCF file has incompatible features. This is especially true if you downloaded a current geration RC5000 Setup to your Pronto TSU2000 with ProntoEdit v2.0. See if the emulator does the same thing. If problems continue, see if the default CCF file will still cause the remote to reboot.

∙You have an invalid or corrupt IR code. If this happens on particular button pushes, try re−learning those codes. If your remote reboots while learning the code, then check the Remote Central file area for codes to your device. As with the above tip, try getting the remote to reboot with the factory default CCF file.

∙Your firmware needs updating again. Try flashing the firmware several times in a row.

∙Your remote is defective. The newer firmware update files for black and white remotes were designed to allow for higher tolerances from the remote's hardware. However, it does not correct the problem in all cases. If you are unable to get your remote control to stop randomly rebooting, contact the manufacturer for a replacement.

If your remote is rebooting constantly, see the FAQ below on Hyperterminal.

A6−03 What can I do if the remote will not power up and I hear 4 beeps?

This usually indicates that the CCF file is corrupt. To correct this you can try downloading your file again from ProntoEdit. Otherwise, you must re−flash the firmware using the TOOLS UPDATE PRONTO menu option in ProntoEdit (or TOOLS UPDATE RC5000 in RC5000 Setup) while the remote is connected to your PC.

You may experience this problem without ever having connected the remote to your computer. The solution is still the same: you must update your remote via the PC software.

RC: Philips Pronto & Marantz RC5000 Unofficial FAQ

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Contents French v1.07i Japanese Version 1.09d November 1For more information visit RemoteCentral.com Using The Remote Remote Communications Custom Bitmaps V1.09d, November 1 A1−04 Where can I go to buy one? A1−01 Briefly, what is the Philips Pronto remote?Section A1 Hardware Questions General Description A1−02 How many brands and models are there?A1−05 What are the ProntoNEO and RC3200? A1−06 What is the Pronto NG and ProntoPro NG?A2−01 What are the hardware differences between models? Section A2 Hardware Questions Physical CharacteristicsA2−04 What processor does the Pronto use? A2−05 How large is the remote?A2−06 How big is the screen? A2−08 Can I put a different/better display into the Pronto? A2−07 How many colors can the screen display?RC Philips Pronto & Marantz RC5000 Unofficial FAQ A3−01 What frequencies can the remote learn? Section A3 Hardware Questions Basic Hardware OperationA3−03 Can the Pronto work with RF equipment? A3−05 How can I control my X−10 system?RC Philips Pronto & Marantz RC5000 Unofficial FAQ A4−02 Ive got a TSU2000. Why does my TV keep turning off? Section A4 Hardware Questions Using the RemoteA4−04 I hear theres a hidden game on the remote? A4−03 Why is the Revert button grayed out?∙ Left = Left ∙ Right = Right ∙ VOL− = DownOn the Yamaha RAV−2000 ∙ Press Power ∙ Press StandbyA4−07 Why do my Device and Macro Menu buttons not work? This tip applies only to European Pronto remotesThis tip applies only to the Marantz series of remotes A4−09 What happened to the Macro Menus REC command? A4−08 What happened to my Mode button?Section A5 Hardware Questions Batteries & Docking Station A5−05 Why is my desktop chargers light blinking?A5−01 Should I buy the docking station for my remote? A5−03 How often should I recharge the remote?Following applies to the remote models excluded above This tip only applies to black & white remotesA5−07 My ProntoPros docking station is dead. Help A6−02 My remote is rebooting all the time... help Section A6 Hardware Questions Diagnosis and RepairA6−01 My remote is dead! What can I try to fix it? A6−05 What can I do if my buttons stop working? A6−04 How do I connect to the remote with Hyperterminal?A6−07 Why does the screens contrast keep changing? A6−08 Can I buy spare parts for the Pronto?A6−09 Whats that buzzing sound I can hear? This tip does not apply to the Philips ProntoPro A6−10 What else can I do to troubleshoot random problems?B1−01 Briefly, what does the software allow me to do? Section B1 Working With ProntoEdit General DescriptionB1−04 Can I take screen captures of my file? B1−05 How can I change the program that opens CCF files?Not compatible with Touch Screen Setup large screen files Not compatible with files from RC5000 Setup v2.0 or newerNot compatible with RCEdit large screen files Not compatible with ProntoProEdit filesSee the above instructions for newer ProntoEdit files All Philips Pronto usersAll Yamaha RAV−2000 users RC Philips Pronto & Marantz RC5000 Unofficial FAQ Section B2 Working With ProntoEdit Software & Firmware B2−01 What are the current software versions?Onkyo Chad USR−5RF App v1.2 / Sys Philips Pronto TSU2000 & ProntoPro TSU6000 All Philips Pronto ModelsAll Marantz RC5000 Models Onkyo Chad USR−5RFB3−01 Where can I get a serial cable for the Pronto? Section B3 Working With ProntoEdit Remote CommunicationsWith RC5000 software Windows Virtual PC preferencesB3−05 Can I hook the Pronto up to a USB port? B3−06 Why cant I get my computer to talk to the Pronto?Now heres a somewhat dirty code. Notice the repetition Section B4 Working With ProntoEdit Learning & InfraredB4−02 Why wont my codes repeat when held down? B4−05 Why wont my buttons work twice in a row?B4−03 What does 0000, 8000, etc. mean in a hex code? ProntoEdit v1.05 or earlier & RC5000 Setup ProntoEdit v4.0 and newerThis tip applies only to ProntoEdit v1.05 or older B4−09 Test IR doesnt always work right. Why? B4−08 Why wont just tapping the button always work?B5−01 What are discrete codes? Section B5 Working With ProntoEdit Discrete CodesB5−02 How do I find or create them? B5−03 How can I use them?RC Philips Pronto & Marantz RC5000 Unofficial FAQ B6−01 What are CCF files? Section B6 Working With ProntoEdit Managing CCF FilesB6−02 What does CCF stand for? This tip applies only to ProntoEdit v2.0 or newerB6−07 How can I best merge CCF files? B6−06 Why cant I open the CCF file I downloaded?RC Philips Pronto & Marantz RC5000 Unofficial FAQ Section B7 Working With ProntoEdit Designing Layouts B7−06 Can I add more FONTs to the Pronto? B7−05 How do I add plain text to panels?B7−07 How can I group buttons together? B7−10 How do I define a custom grid? B7−11 What keyboard shortcuts are there? Section B8 Working With ProntoEdit Macros B8−06 Can I have delays shorter than 0.1 seconds? This tip does not apply to RC5000 SetupB8−05 Can I use more than one page jump in a macro? B8−07 Can I change the default delay time from 0.1 seconds? B8−09 Why are some of my macro commands not being received?B8−10 How can I handle switching Video Inputs? Section B9 Working With ProntoEdit Custom Bitmaps B9−04 Why are my bitmaps/icons truncated? B9−03 Can I use transparent or animated bitmap files?B9−05 How can I create a really large gallery file? RC Philips Pronto & Marantz RC5000 Unofficial FAQ Section B10 Working With ProntoEdit Memory Optimization B10−01 How can I optimize memory usage?B10−02 What are aliases and how are they used? B10−04 What exactly does the CCF Optimizer utility do? B10−03 General ProntoEdit & RC5000 Setup TipsRC Philips Pronto & Marantz RC5000 Unofficial FAQ Section B11 Working With ProntoEdit Other Functions RC Philips Pronto & Marantz RC5000 Unofficial FAQ Section B12 Working With ProntoEdit Problem Diagnosis B12−01 Why do my RF codes not work?Exit ProntoEdit B12−07 Im getting an error with MFC42.DLL. What can I do? My Pronto Configuration.ccfMypron~1.ccf My Pront.ccfDeveloper=1 B12−08 In ProntoEdit v2.0, why cant I edit hex codes?Universalsize=960 This is no longer a problem with ProntoEdit v3.0 and newer
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