Philips 34PT9421 /93 manual Before Calling Service, Symptoms Items to Check and Actions to follow

Before Calling Service

Please make these simple checks before calling service.These tips may save you time and money since charges for television installation and adjustments of customer controls are not covered under your warranty.

Symptoms	Items to Check and Actions to follow
“Ghost” or double	•	This may be caused by obstruction to the antenna due to high rise buildings or
images		hills. Using a highly directional antenna may improve the picture.
No power	•	Check that the television’s AC power cord is plugged into the mains socket.
	• Unplug the television, wait for 60 seconds, then re-insert plug into the mains
		socket and switch on the television again.
No picture	•	Check antenna connections at the rear of the television to see if it properly
		connected to the television input terminal. Is it properly secured to the
		appropriate antenna plug on the TV ?
	•	Possible broadcast station trouble.Try another channel.Try running the
		Automatic installation.
	•	Adjust the contrast and brightness settings.Try another smart picture setting.
	•	Check the v key on the remote control to make sure the correct signal
		source is selected.
Good picture but	•	Increase the volume.
no sound	•	Check that the television is not muted, press the ¬ key on the remote
		control.
	• When no signal is detected, the television automatically switches off the sound.
		This is proper operation and does not indicate a malfunction.
	•	Check if your speaker configuration corresponds with the selections made in
		the Speaker settings, p. 8.
	•	No sound from the rear speakers or the centre speakers ? Select an
		appropriate Surround mode, according to the broadcasted sound signal or
		adjust the volume (see surround modes, p. 12).
	• If you have attempted to hookup peripheral equipments, check the audio jack
		connections.
	•	Check if the headphone is not plugged in.
	•	Check if the channel is broadcasting good quality sound.
Good sound but poor		Adjust the contrast and brightness settings.
colour or no picture		Try another smart picture setting.
Poor picture		Sometimes, poor picture quality occurs when having activated an S-VHS camera
		or camcorder, connected ot the right side of your TV and another device is
		connected to AV1 or AV2 at the same time. In this case, switch off one of the
		other equipments.
Snowish picture and		Check the antenna connection.
noise
Horizontal dotted	•	This may be caused by electrical interference (hairdryer, nearby neon lights, etc.)
line	•	Switch off the equipment.
One white line		Switch off the television immediately and consult a qualified service personnel.
across the screen
Television not	•	Check whether the batteries are working. Replace if necessary.
responding to	•	Clean the remote control sensor lens on the television.
remote control	•	Operating range between television and remote control should not be > 240”.
	•	You can still use the M key and the -/+ keys at the top of the TV.
	•	Press the v key to be sure your remote control is in the TV mode.

If your problem is not solved: Turn your TV off and then on again.

Never attempt to repair a defective TV yourself. Check with your dealer or call a TV technician.

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