Philips DMR-EH55 operating instructions Troubleshooting guide

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Troubleshooting guide

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, consult your dealer for instructions.

The following do not indicate a problem with this unit:

≥Regular disc rotating sounds.		≥Operations do not work due to a poor-quality disc. (Try again using a
≥Poor reception due to atmospheric conditions.		Panasonic disc.)
≥Image disturbance during search.		≥The unit freezes due to one of its safety devices being activated.
≥Interruptions in reception due to periodic satellite broadcasting		(Press and hold [Í/I] on the main unit for 10 seconds.)
breaks.		≥When the HDD has been automatically placed in the SLEEP mode
≥A sound is heard when the HDD goes into SLEEP mode, or		(➡ 9), or the unit is turned on or off, there may be an unexpected
operations are slow to respond in SLEEP mode.		sound. This does not indicate a problem with this unit.

Power			Page

No power.	≥Insert the AC mains lead securely into a known active household mains socket.		14, 15
The unit does not turn on
pressing [Í DVD].
The unit switches to standby mode.	≥One of the unit’s safety devices is activated. Press [Í/I] on the main unit to turn the unit on.		—

Displays

The display is dim.	≥Change “FL Display” in the Setup menu.		60
“0:00” is flashing on the unit’s	≥Set the clock.		64
display.

The time recorded on the disc	≥Times shown may disagree with actual times.		—
and the available time shown do	≥Available recording space on DVD-RW (DVD-Video format) or +RW increases only when the		—
not add up.	last recorded title is deleted. It does not increase if other titles are deleted.		—
The play time shown for MP3	≥Even if you delete recorded content from the DVD-R, DVD-R DL, +R or +R DL, there is no		—
does not agree with the actual	increase in disc space.		—
time.	≥More disc space than the actual recording time is used after recording or editing the DVD-R,		—
	DVD-R DL, +R or +R DL 200 times or more.		—
	≥While searching, the elapsed time may not display correctly.		—
Compared to the actual recorded	≥The displayed recording/play time is converted from the number of frames at 29.97 frames		—
time, the elapsed time displayed	(equal to 0.999 seconds) to one second. There will be a slight difference between the time
is less.	displayed and the actual elapsed time (e.g., actual one-hour elapsed time may display as
(Only when recording in NTSC)	approximately 59 minutes 56 seconds). This does not affect the recording.

“U88” is displayed and the disc	≥The unit is carrying out the recovery process. Do the following to eject the disc.		—
cannot be ejected.	1 Press [Í/I] on the main unit to switch the unit to standby.
	If the unit doesn’t switch to standby, press and hold [Í/I] on the main unit for about 10
	seconds. The unit is forcibly switched to standby.
	2 While the unit is off, press and hold [∫] and [CH W] on the main unit at the same time for
	about 5 seconds. Remove the disc.
TV screen and video

Television reception worsens	≥This can occur because the signals are being divided between the unit and other equipment.		—
after connecting the unit.	It can be solved by using a signal booster, available from audio-visual suppliers. If it is not
	solved by using a signal booster, consult the dealer.
Status messages do not appear.	≥Select “Automatic” in “On-Screen Messages” in the Setup menu.		60

The grey background does not	≥Select “On” in “Grey Background” in the Setup menu.		60
appear.
Picture does not appear during	≥Timer recordings work regardless whether the unit is on or off. To confirm the timer recording		—
timer recording.	is going to work properly, turn the unit on.

The 4:3 aspect ratio picture	≥Use the television to change the aspect. If your television does not have that function, set		37
expands left and right.	“Progressive” in the Picture menu to “Off”.		61
Screen size is wrong.	≥Check the settings for “TV Aspect” in the Setup menu.		61
Screen size is wrong.
The recorded title is stretched	≥16:9 aspect programmes are recorded in 4:3 aspect in the following cases.
vertically.	–If you recorded to the HDD or a DVD-RAM and “Rec for High Speed Copy” was set to “On”		59
	in the Setup menu.
	–If you recorded or copied to a DVD-R, DVD-R DL, DVD-RW (DVD-Video format), +R,
	+R DL or +RW.
	It may be possible to adjust the display mode on the TV. Refer to your television’s operating
	instructions.

There is a lot of after-image	≥Set “Playback NR” in the Picture menu to “Off”.		37
when playing video.
When playing DVD-Video using	≥Set “Progressive” in the Picture menu to “Off”. This problem is caused by the editing method		37
progressive output, one part of	or material used on DVD-Video, but should be corrected if you use interlace output.
the picture momentarily appears
to be doubled up.

There is no apparent change in	≥The effect is less perceivable with some types of video.		—
picture quality when adjusted
with the Picture menu in the on-
screen menus.
The images from this unit do not	≥Make sure that the television is connected to the VIDEO OUT terminal,		14–16
appear on the television.	S VIDEO OUT terminal or COMPONENT VIDEO OUT terminals on this unit.		—
Picture is distorted.	≥Make sure that the television’s input setting (e.g., AV 1) is correct.		—
Picture is distorted.	≥Progressive output is set to on but the connected television is not progressive compatible.		—
	Press and hold [∫] and [1] (PLAY) on the main unit at the same time for more than 5
	seconds to cancel this setting. The setting will change to interlace.		63
	≥The unit’s “TV System” setting differs from the TV system used by the disc now playing. While		63
	stopped, keep pressing [∫] and [< OPEN/CLOSE] on the main unit for 5 or more seconds.
	The system switches from PAL to NTSC or vice versa.

RQT8361

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Contents Illustration shows the model for Australia and N.Z ForAustraliaandN.Z≥The region number of this unit is ExampleIf you see this symbol How to replace the fuseBefore use ForAsiaandMiddleEastTable of contents HDD, disc and card information HDD and discs you can use for recording and playDVD Video Recording format DVD-Video format+R/+RW Video Recording format HDD, disc and card informationRecording modes and approximate recording times +R DLHDD, disc and card information Play-only discs 12 cm/8 cmDiscs that cannot be played Cards you can use on this unit Suitable SD Memory CardsStructure of folders displayed by this unit TypeImportant notes for recording Important notes for recording/HDD Hard HDD Hard disk drive handling careDisk drive handling care Disc and card handling Unit careIncluded accessories Remote control informationBatteries Use Disc and cardRemote control Control reference guideAustraliaandN.Z ForAustraliaandN.Z. Show G-CODEscreenMain unit Unit’s displayControl reference guide Opening the front panelMake sure to use the pair of supplied RF coaxial cables Connecting a televisionWhen the unit is not to be used for a long time Connecting a television and VCR ConnectionConnecting an amplifier with a digital input Terminal Connecting a stereo amplifierOther connections ConnectionPress 3, 4 to change the setting Press Enter when you haveFinished the settings Press 2, 1 to select the item you Want to changePress 3, 4 to select Connection and press Press 3, 4 to select Progressive and press EnterPress 3, 4 to select On and press Enter To enjoy progressive videoWhen the following indicator appears on the unit’s display Set up to match your television and remote controlTelevision operation Test by turning on the television and changing channelsRecording television programmes Press Drive Select to select the HDD or DVD drivePress W X CH to select the channel Press ¥ REC to start recordingDisc Insertion/Ejection Recording television programmesTo finalize the disc To open the tray without disc finalizationRecording settings for High Speed Copy To specify a time to stop recording- One Touch RecordingRecording television programmes Press ¥ REC on the main unit to select the recording timeFlexible Recording Press F RecPress 3, 4, 2, 1 to select Start and press Enter Playing while you are recordingTimer recording Using G-CODEsystem to make timer recordingsPress G-Code Press the numbered buttons to enter the G-CODEnumberPress PROG/CHECK Manually programming timer recordingsTimer recording To cancel recording when recording has already begun Timer recordingPress Drive Select to select the recording drive and press Press 2, 1 to select Stop Recording and press EnterAuto Renewal Recording Check, change or delete a programmeRelief Recording Playing recorded video contents/Playing play-only discs Playing recorded video contents/Playing play-only discs Operations during playPress Audio Manual SkipChanging audio during play Playing recorded video contents/Playing Playing DivX discs, MP3 discs and still pictures JPEG/TIFFDivX discs, MP3 discs and still pictures JPEG/TIFF Play-only discs/PlayingSelecting file type to play Playing DivX discsPress Direct Navigator Press 3, 4 to select the title and press EnterPlaying MP3 discs Press 3, 4 to select the track and press EnterStill pictures Playing DivX discs, MP3 discsPlaying still pictures Press 3, 4, 2, 1 to select the album and press EnterPress Drive Select to select the HDD, DVD or SD drive Go to stepSlide Show Setting Useful functions during still picture playStart Slide Show RotateUsing on-screen menus/Status message Using on-screen menusCommon procedures Disc menu-Setting the disc contentStatus messages Press StatusEditing titles/chapters Editing titles/chapters and playing chaptersPress 3, 4, 2, 1 to select the chapter If you select Chapter ViewChapter operations Title operationsPartial Delete Creating, editing and playing playlists Press 2, 1 to select the source title and pressCreating playlists Press ReturnEditing and playing playlists/chapters Playlist operationsAdd Chapter MovePress 3, 4 to select the operation and press Enter Editing still picturesPress B to select Picture Album and picture operation Press 2, 1 to select Delete and press EnterPress 2, 1 to select number of print 0 to 9 Editing still picturesDelete Navigator Deleting titles or pictures during playPress Delete Available disc space after deletingDelete Navigator/Copying titles or playlists Copying titles or playlistsApproximate copying times Max. speed Press 2, 1 to select Start and press Enter CopyPress 3, 4 to select Copy and press Enter Copying using the copying list- Advanced Copy To stop copying To return to the previous screenRecording and playing while copying To edit the copying listSetting the unit to copy according to the set time Set Copy TimeCopying MPEG2 moving pictures from an SD card MPEG2VIDEO§ HDD DVD-RAMCopying using the copying list Copying still picturesRegister still pictures for copy To register individual still picturesCopying all the still pictures on a card- Copy All Pictures Press 3, 4 to select To OthersPictures and press Enter Press 3, 4 to select Copy AllCopying from a video cassette recorder Press ¥ RECDV automatic recording DV Auto Rec Manual recordingCommon procedures Setting the protectionHDD, disc and card management Providing a name for a discDeleting all the contents of a disc or card-Format Deleting all titles and playlists-Delete all titlesSelecting the background style-Top Menu Enabling discs to be played on other equipment-FinalizeCreating Top Menu-Create Top Menu HDD, disc and card managementEntering text Show Enter Name screenPress 3, 4, 2, 1 to select a character and press Enter Press SetFunctions window Child LockPress 3, 4 to select an item and press Enter Entering text/FUNCTIONS window/Child LockTabs Menus Options Changing the unit’s settingsOPEN/CLOSE Summary of settings Changing the unit’s settingsDisc PictureMpeg Changing the unit’s settingsDTS Tabs Menus Options Underlined items are the factory presets OthersPress 3, 4 to select Manual and press Enter TuningPress 3, 4 to select Tuning and press TV System Clock starts Clock SettingsPress Enter when you have finished the settings Messages On the televisionMessages On the unit’s display Frequently asked questions Set upCover Can I record from a commerciallyTroubleshooting guide 14-16 Low volume Cannot switch audioSound No sound Distorted soundTroubleshooting guide Troubleshooting guide Copying, deleting and setting To reset this unit To return all the settings otherPreset To reset the ratings levelRGB Troubleshooting guide/GlossaryGlossary Specifications Safety precautions Index