Philips 23iF9946 user manual Problem solving, Audio/video problems, Problem Possible cause

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Chapter 6 – Problem solving

6.1 Audio/video problems

Check the Support section on www.philips.com/streamium for the latest information on problem solving.

Problem

Possible cause

Solution

Power light does not light up and/or the Streamium LCD TV cannot be switched on.

•No connection to mains power.

Connect the power adapter to the Streamium LCD TV and to a mains outlet that provides electrical power.

No display on the TV screen.

• TV is switched off.

Switch on your TV.

No sound from the	•	Volume too low.	Increase volume or switch off mute of your
speaker.			Streamium LCD TV.

Intermittent video play.	•	Not enough bandwidth	Select a lower video quality by pressing the green
		available for the requested	button on the remote control one or more times.
		video quality.	Lower video quality requires less bandwidth and
			should play with less interruptions.

No photo, music, or	•	Incompatible codec (media	Comply with the supported codecs. Go to
video play		format).	www.philips.com/streamium to see which codecs
			are currently supported.

•Correct codec, but still low quality.

Most PC media formats use heavy data compression video/audio techniques that lower the video/audio quality, e.g. compared to DVD/CD. Lower quality display is normal.

•Firewall software blocks streaming.

Disable firewall software to test whether it interferes with streaming video and audio. Go to www.philips.com/streamium to see what ports you need to open for streaming (42951 TCP and 42591 UDP)

The menu displayed on	•	After a set amount of time, a	Press the MENU button on the remote control,
the television screen		screen saver will become	select Preferences > Screen Saver, and set a longer
disappears after a few		active to prevent TV screens	time-out for the screen saver.
minutes.		from burning in.

The remote control does	•	Wrong mode.	Ensure the right mode is selected. STREAM mode
not remote function			must by selected if you are accessing the streaming
properly.			fuctions and TV mode if you are watching TV
			programmes.

	•	Weak batteries.	Replace the batteries.

Error message appears when installing the Philps Media Manager.

Re-install the Philips Media Manager and reboot the PC after installation.

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Contents LCD TV Helpline Contents Table of Contents Safety Precautions Important informationInstalling the software Start by installing Philips Media ManagerAdding files to the Media Manager Opening and closing the Media Manager windowConnecting the Streamium LCD TV Option B If you already have a wireless computer networkInstalling If you do not have a wireless computer network Option aSwitch on the Streamium LCD TV Pressing the Home Link button on the remote controlHave fun See Problem solving on page 19-21, or Contact our help-lineExplore the Home Link menu on the TV screen Encryption key If you already have a wireless computer network Option BWireless Network Name Ssid See Problem solving on page 19-21, or If you want to make a wired connection Option C Switch on the Streamium LCD TV Option BThrough a wireless base station Enabling broadband Internet entertainmentRC Key Registration for free Internet servicesPressing the Internet button for the first time If you forget your password You will need to go to your PC to perform Steps 2 toUsing the Streamium LCD TV Switching from Streamium mode to TV modeSwitching from Streamium mode to FM Radio mode Switching from Streamium mode to PC modeInternet This is the basic way of navigating through all the menus Press Internet or Home Link button on the remote controlBasic navigation Additional information Problem Possible cause Problem solvingAudio/video problems PC / Network problems Problem Possible cause SolutionWireless base station is Switched off Streamium LCD TV Internet access not workingProblems New features as You are using an older Pressing the Internet Check whetherRemote Control Functions of Remote control buttons for Streamium functionsUsing the remote control Entering or editing numeric and text information Navigation keysDirect number key entry SMS TEXT-style keysJump To number keys on the remote control Advanced navigation and advanced Streamium functionsNavigation view Smart Navigation Available for certain versions onlyPlay View For moviesTrack info Colour buttons barAdvanced Philips Media Manager uses About ‘My.Philips.com’Editing media information and creating playlists Managing your Streamium accountOptions menu Main Menu System MenuNetwork menu Parental Level Disclaimer Static IP settingsPreferences menu Wired What you need to know about networksWired Network with More than TWO PCs Wireless Network with More than TWO PCsAlso known as Direct connection network max. two PCs Also known as ad-hoc / peer-to-peerAdvanced wireless network information DOs and DON’Ts of securing your wireless network DON’TEntering an encryption key WEP key conversion tableF66 Z7ASetting the encryption key for the Streamium LCD TV Setting the encryption key for your Wireless Network AdapterICS configuration and usage issues Prefered solutionInternet connection sharing Important notesEnabling Internet Connection Sharing for Windows XP Click ‘OK’ to accept the changed settingsEnabling Internet Connection Sharing ICS Next, check your Network properties as follows Click Start, Settings, and Control PanelEnabling Internet Connection Sharing for Windows 98SE Follow the instructions on the screen, and enter Enabling Internet Connection Sharing for Windows MeEnabling Internet Connection Sharing for Windows For Windows XP / Windows Advanced Network problem solvingMovies will not play Glossary Model PROD. no LCD TV Table of Contents IntroductionRemote control Adjustable stand Rear of setPresentation of the LCD Television Television keysRemote control keys VolumeInstalling your television set Quick installationManual store Other settings in the Install menuProgram sort Picture settings Sound adjustmentsFeature settings Description of the adjustmentsFormats Teletext Press You will obtainUsing the radio Using in PC monitor modeConnecting peripheral equipment Video recorder with decoderSatellite receiver, decoder, CDV, games, etc To select connected equipmentHeadphones AmplifierTips GlossaryGeneral Points Model PROD. no