Philips 23iF9946 user manual PC / Network problems, Problem Possible cause Solution

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Problem solving

6.2 PC / Network problems

Check the Support section on www.philips.com/streamium for the latest information on problem solving.

Problem

Possible cause

Solution

The Installation CD will

• Autorun disabled for your

Double-click ‘My Computer’, then the CD-ROM

not start.

 

drive.

drive icon and finally ‘Setup.exe’ to start the CD.

 

 

 

 

The software will not

•

Wrong operating system.

Go to www.philips.com/streamium to see which

install.

 

 

operating systems are supported.

 

 

 

 

No wireless connection

•

Wireless signal range, speed,

Switch off wireless devices that interfere with your

or intermittent drop-out

 

and strength can be affected

wireless network connection.

of the wireless

 

by interference from

 

connection.

 

neighbouring wireless

Place the wireless access point as high and centrally

 

 

networks and devices.

 

 

 

Electro-magnetic devices such as televisions, radios, microwave ovens, and cordless telephones, especially those with frequencies in the 2.4 GHz range, may also interfere with wireless transmission.

as possible to improve signal strength.

Pressing the PC LINK button produces an empty content screen on your television.

• PC is switched off.

Switch on your PC.

•

The Media Manager

Start the Media Manager software.

 

software is not running.

 

 

 

 

•

No wireless network

Connect the wireless network adapter to your PC

 

adapter connected or range

or reposition yourWireless adapter.You may check

 

too long (weak radio signal).

the link quality by pressing the MENU button and

 

 

selecting Network > Wireless Info > Signal Level.

 

 

• Network host (PC) or

Make sure your home network is operational before

 

wireless station base is

you try to contact a networked computer with the

 

switched off.

Streamium LCD TV.

 

 

 

•

Your Wireless Base Station/

Add the Streamium LCD TV MAC address to the

 

network router employs

list of devices that may connect to your Station/

 

MAC filtering and prevents

Gateway router. See the user manual that came with

 

the Streamium LCD TV

your Station/Gateway router for instruction on how

 

from connecting to your

to do this. Press the MENU button and select:

 

network.

Network > Wireless Info> NIC MAC Address to

 

 

see the wireless MAC address.

 

 

• Not enough USB bandwidth

If you share the USB bandwidth with other heavy

 

available for a wireless USB

USB bandwidth users (like USB cameras, scanners

 

adapter.

or ReWritable drives, etc.), the remaining bandwidth

 

 

may not be enough.

 

 

 

•

Radio interference from

Check whether a wireless connection can be

 

other (wireless) devices.

established with other devices switched off (e.g.

 

 

microwave ovens, other wireless devices, etc.)

 

 

 

•

(Wireless) network

See advanced network problem solving on page 41-

 

problems.

42 of the User Manual.

 

 

• No files were added in the

Check that files have been added using the Philips

 

Philips Media Manager.

Media Manager.

 

 

• Media format not supported

Go to www.philips.com/streamium to check for the

 

 

latest information on supported format.

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Contents LCD TV Helpline Contents Table of Contents Important information Safety PrecautionsStart by installing Philips Media Manager Installing the softwareAdding files to the Media Manager Opening and closing the Media Manager windowOption B If you already have a wireless computer network Connecting the Streamium LCD TVIf you do not have a wireless computer network Option a InstallingSwitch on the Streamium LCD TV Pressing the Home Link button on the remote controlSee Problem solving on page 19-21, or Contact our help-line Explore the Home Link menu on the TV screenHave fun If you already have a wireless computer network Option B Wireless Network Name SsidEncryption key See Problem solving on page 19-21, or If you want to make a wired connection Option C Switch on the Streamium LCD TV Enabling broadband Internet entertainment Option BThrough a wireless base stationRegistration for free Internet services Pressing the Internet button for the first timeRC Key You will need to go to your PC to perform Steps 2 to If you forget your passwordSwitching from Streamium mode to TV mode Using the Streamium LCD TVSwitching from Streamium mode to FM Radio mode Switching from Streamium mode to PC modeInternet Press Internet or Home Link button on the remote control Basic navigationThis is the basic way of navigating through all the menus Additional information Problem solving Audio/video problemsProblem Possible cause Problem Possible cause Solution PC / Network problemsSwitched off Streamium LCD TV Internet access not working Wireless base station isProblems New features as You are using an older Pressing the Internet Check whetherFunctions of Remote control buttons for Streamium functions Remote ControlUsing the remote control Navigation keys Entering or editing numeric and text informationDirect number key entry SMS TEXT-style keysAdvanced navigation and advanced Streamium functions Jump To number keys on the remote controlNavigation view Smart Navigation Available for certain versions onlyFor movies Play ViewTrack info Colour buttons barAbout ‘My.Philips.com’ Advanced Philips Media Manager usesEditing media information and creating playlists Managing your Streamium accountMain Menu System Menu Options menuNetwork menu Static IP settings Preferences menuParental Level Disclaimer What you need to know about networks WiredWireless Network with More than TWO PCs Wired Network with More than TWO PCsAlso known as Direct connection network max. two PCs Also known as ad-hoc / peer-to-peerAdvanced wireless network information DON’T DOs and DON’Ts of securing your wireless networkWEP key conversion table Entering an encryption keyF66 Z7ASetting the encryption key for your Wireless Network Adapter Setting the encryption key for the Streamium LCD TVPrefered solution ICS configuration and usage issuesInternet connection sharing Important notesClick ‘OK’ to accept the changed settings Enabling Internet Connection Sharing ICSEnabling Internet Connection Sharing for Windows XP Click Start, Settings, and Control Panel Enabling Internet Connection Sharing for Windows 98SENext, check your Network properties as follows Enabling Internet Connection Sharing for Windows Me Enabling Internet Connection Sharing for WindowsFollow the instructions on the screen, and enter Advanced Network problem solving Movies will not playFor Windows XP / Windows Glossary Model PROD. no LCD TV Introduction Table of ContentsAdjustable stand Rear of set Remote controlPresentation of the LCD Television Television keysVolume Remote control keysQuick installation Installing your television setOther settings in the Install menu Program sortManual store Sound adjustments Picture settingsFeature settings Description of the adjustmentsFormats Press You will obtain TeletextUsing in PC monitor mode Using the radioVideo recorder with decoder Connecting peripheral equipmentSatellite receiver, decoder, CDV, games, etc To select connected equipmentAmplifier HeadphonesGlossary TipsGeneral Points Model PROD. no
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