ErgoSensor FAQs | Philips 231P4QPYK, 231P4QRY guide

11.Troubleshooting & FAQs

may cause "burn in", also known as "after-imaging" or "ghost imaging", on your screen. "Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "atter-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off.

Always activate a moving screen saver program when you leave your monitor unattended.

Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content.

Warning

Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or “after-image” or “ghost image” symptoms that will not disappear and cannot be repaired.The damage mentioned above is not covered under your warranty.

Q12: Why is my Display not showing sharp text, and is displaying jagged characters?

Ans.: Your LCD monitor works best at its native resolution of 1920 x 1080 @ 60 Hz. For best display, please use this resolution.

11.4 ErgoSensor FAQs

Q1: Will it work if I wear contact lenses andwhat if they are colored?

Ans.: Yes.

Q2: Will it work if I wear dark glasses for some reason?

Ans.: No, it requires 2 x eyes to be clearly visible.

Q3: Will it work if I wear prescription glasses for reading?

Ans.: Yes, standard, clear, prescription glasses are OK to be recognized, as your eyes are visible through the glasses.

Q4: What happens if I have “one eye patch” due to some medical factor?

Ans.: It will not work correctly. It requires 2 x eyes to be detected to function correctly.

Q5: Does it work if my face is partially covered with cloth, hat, etc?'

Ans.: As long as it can clearly detect 2 x eyes, it will work.

Q6: If I lean forward to read something on my desk, will it work?

Ans.: As long as the sensor is able to detect your eyes, it will work.

Q7: Does it work if I have a hat/cap/turban on my head?

Ans.: As long as it can clearly detect 2 x eyes continuously, it will work.

Q8: What happens if I turn my monitor into portrait/ 90 degree mode?

Ans.: ErgoSensor function will disable automatically if you turn the monitor. It will work only in the default landscape mode.

Q9: Will it work if I turn the monitor away from my face?

Ans.: No, you must be facing the monitor in the standard position- front of screen.

Q10: What happens if I have 2 or more colleagues also reading my screen?

Ans.: While it can detect more than one face, it will “recognize” the face directly in front of the screen and closest to it, deeming it to be the principle user. All functions will be activated based on the principle face that it has detected.