Philips 37PF9730/10 instruction manual Problem, Solution

Troubleshooting

Problem	Possible cause	Solution
The Installation CD will not	• Autorun is disabled on your PC.	Double-click ‘My Computer’, then
start.		the CDROM drive icon and finally
		‘Philips.pdf’ to start the CD.
The software will not install.	• Wrong operating system.	Go to www.philips.com/support
		to see which operating systems
		are supported.
My PC is not detected in the	• PC is switched off.	• Switch on your PC.
Browse menu.	• The Philips Media Manager	• Start the Philips Media Manager
	software is not running.	software.
		• Connect the wireless network
(Media servers is displayed)	• No wireless network adapter	adapter to your PC.
	connected.	• Make sure your home network
	• Network host (PC) or wireless	is operational before you try to
	station base is switched off.	connect a networked computer
		with your TV.
		• Add your TV’s MAC address to
	• Your wireless access point/	the list of devices that may
	router employs MAC filtering	connect to your wireless access
	and prevents the TV from	point/ router. See the user
	connecting to your network.	manual that came with your
		wireless access point/router for
		instruction on how to do this.
	• Your TV is not connected	• Select Media servers and press
	properly to the network.	the OK key. Follow the
		instructions on screen.
I can’t see the files on my PC.	• No files were added in the	• Check that files have been
	Philips Media Manager.	added using the Philips Media
		Manager.
	• Media format not supported	• Go to www.philips.com/support
		to check for the latest
		information on supported
		formats.
No wireless connection or	• Wireless signal range, speed, and	Switch off wireless devices that
intermittent drop-out of the	strength can be affected by	interfere with your wireless
wireless connection.	interference from neighbouring	network connection.
	wireless networks and devices.	Place the wireless access point
	Electro-magnetic devices such as	as high and centrally as possible
	televisions, radios, micro-wave	to improve signal strength.
	ovens, and cordless telephones,	Always try to reduce the
	especially those with frequencies	number of wireless connections.
	in the 2.4 GHz range, may also	You wiill in most cases not be
	interfere with wireless	able to stream video if both PC
	transmission.	and TV are connected wireless
		to the network.
		Keep access point and Ehternet
		bridge away from large metal
		objects.
New features as advertised on	• You are using an older software	Upgrade the TV software. See
the Internet are not available.	version that does not have	your TV user manual.Also check
	those features.	for the latest version of the
		Philips Media Manager software
		(see www.philips.com/support).

20