Intel MPRTM0020 manual Customer Support, Technical Support and Return for Service Assistance

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Customer Support

 

Customer Support

8

8.1Customer Support

This chapter offers technical and sales assistance information for this product.

8.2Technical Support and Return for Service Assistance

For all product returns and support issues, please contact your Intel product distributor or Intel Sales Representative for specific information.

8.3Sales Assistance

If you have a sales question, please contact your local Intel NetStructure Sales Representative or the Regional Sales Office for your area. Address, telephone and fax numbers, and additional information is available at Intel’s web site located at: http://www.intel.com/network/csp/sales/

Intel Corporation

Telephone (in U.S.) 1-800-755-4444

Telephone (Outside U.S.) 1-973-993-3030

FAX 1-973-967-8780

8.4Product Code Summary

Table 19 lists the MPRTM0020 product code:

Table 19.

Product Codes

 

 

 

 

 

 

 

Product Code

MM#

Description

 

 

 

 

 

MPRTM0020S01Q

882004

MPRTM0020 Rear Transition Module

 

 

 

 

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Intel NetStructure® MPRTM0020 Technical Product Specification – April 2006

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Contents Technical Product Specification Intel NetStructure MPRTM0020 Rear Transition ModulePage Contents Figures Tables Revision History Date Revision DescriptionDocument Organization Acronyms and TermsAcronyms and Terms Sheet 1 Term DefinitionAcronyms and Terms Sheet 2 I2CFunctional Overview Relationship of RTM to Front BoardFunctional Overview RTM Installation Procedure RTM Removal ProcedureOperating the Unit IntroductionDefault Grounding on MPRTM0020 Digital Ground to Chassis Ground ConnectionDigital Ground Connected to Chassis Ground Block Diagram Module ComponentsPhysical Layout Rear Transition Module RTMRTM Faceplate Connectors and LEDs Components Description Serial Port InterfaceSerial Port Connector Pinout USB InterfaceGigabit Ethernet Interface PinSAS Connector Interface Pin Signal Name5 T1/E1 Connector Interface SAS Connector PinoutZone 3 Rear Transition Module Power Connector P30 T1 Signal E1 SignalPin Signal P30 Signal DescriptionsPin Signal Comments RTM Connector Zone 3 P31 Pinout Zone 3 Rear Transition Module Data/Control ConnectorsP31 Signal Descriptions Sheet 1 P31 Signal Descriptions Sheet 2 RTM Connector Zone 3 P32 PinoutRTM Connector Zone 3 P33 Pinout Gpio Signal Mapping Sheet 1Gpio Signals Pin on ADM1026 Alignment BlocksPower Supplies Gpio Signal Mapping Sheet 2SAS Redriver Board Status LEDsBoard Status LED Descriptions 13 RJ-45 Gigabit Ethernet Port LEDsFunction Module Components RTM FRU Control RTM Management ArchitectureState Machine Power Budget Management LED ManagementSDR Proxy RTM Sensor ProxySensor Data Record for RTM RTM Temperature Sensor LocationsSensor Name Description Lower Lower Non Upper Non Critical Detailed Specifications Dimensions and WeightEnvironmental Specification Mechanical SpecificationsComponent Layout Reliability Specifications Mean Time Between Failure Mtbf SpecificationsBoard Components Reliability Estimate DataPower Consumption General NotesReturning a Defective Product RMA Warranty InformationFor the Americas For Europe, Middle East, and Africa Emea For Asia and Pacific ApacLimitation of Liability and Remedies Technical Support and Return for Service Assistance Customer SupportCustomer Support Sales AssistanceCertifications9 Agency Information North America FCC Class aCanada Industry Canada ICES-003 Class a European UnionCompliance with the R&TTE Directive Safety Warnings Safety Precautions