Concord Camera 4340z Getting Help, Troubleshooting Section in this User’s Guide, Toll in Europe

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GETTING HELP

Troubleshooting Section in this User’s Guide

Please refer to the Troubleshooting section (page 61) first, as it contains some of the most common problems that users encounter. The section lists a number of possible quick-and- easy solutions, which might solve the problem, allowing you to continue enjoying your new Concord 3-Megapixel 3x Optical Zoom Digital Camera

Website Customer Support/FAQ

For problems that are not listed in the Troubleshooting section, please visit our customer support website at www.concord-camera.com to view the Frequently Asked Questions (FAQ) by clicking the appropriate camera model picture in the “Camera Support” Section. Most of the latest support issues are posted and answered in the FAQ section. If the problem you are encountering is not listed either in the troubleshooting section of this User’s Guide or the FAQ section on our website, you can also E-mail us by clicking the E- mail address link to the customer support center in the ”Camera Support” Section.

Customer Support Before You E-mail or Call us

If you have questions concerning the operation of the camera or software installation that are not listed either in the troubleshooting section of this User’s Guide or the FAQ section on our website, feel free to speak to or email a customer service representative. Before emailing or calling us, please have the following information ready:

Camera Information: Name of camera model Camera Serial Number

Computer Information: Operating System Processor Speed (MHz) Computer Make and Model Amount of memory

Exact Error message received Part Number

For Camera Support please contact:

Toll Free in the US and Canada:

• (866) 522-6372

Web: www.concord-camera.com

Toll in Europe:

• +31-53-4829779

Toll Free in Europe:

UK: 0800-1696482

Spain: 900-973195

Germany: 0800-1800563

Italy: 800-781883

France: 0800-917599

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Contents Page Table of contents 9Appendix Package Contents Getting StartedMacintosh System RequirementsWindows Safety Information FCC Compliance and Advisory Camera Components FrontFlashRear TopUsing the Included Accessories Using the Soft CaseSide Attaching the Wrist StrapOperating the Multi-controller Preparing the Camera Installing the BatteriesBattery Status Indications Installing an SD Card Formatting Internal Memory Or Card MemoryTurning the Power On / Off To turn off the cameraUsing the Camera Mode Button Setting the Date and TimeShooting Mode Play Mode Movie Mode Shooting For shooting still images Mode Review ModeSetting the Language Date StampSelecting Menus and Settings Menu Items Selectable with the Menu ButtonMode Balance File On / Off ResetLanguage EnglishSetting the LCD Display Mode Shooting ModePlayback Mode Basic FunctionsInformation Displayed on the LCD Monitor Using the Zoom Feature Basic Still Image Shooting Mode Focus RangeTaking Pictures Reviewing the Image after Shooting Setting the Image Quality and ResolutionResolution Purpose Image Quality Purpose Using the FlashTips on Red-Eye Reduction feature Setting the Metering Mode Macro ModeCenter-weighted metering Multi-pattern meteringSetting the Self-Timer and Continuous Shooting Shooting with Self-TimerSettingDescription Continuous ShootingShooting in Long Shutter Mode Adjusting the Exposure ---EV adjustmentUsing the Self-Portrait Mirror Adj usting Color Tones ---Setting the White BalanceVideo Mode Magnifying Images Reviewing Photo & Video ClipsReviewing Files Viewing the Files in Thumbnail Mode Erasing Files From MemoryErasing Images Individually Press Menu to exitErasing files by using the Review Menu Protecting Photos and Video ClipsSetting USB Mode Playing a Slide Show Auto PlayFolder File Capacity File Names & PrintingAbout File and Folder Numbers File Number Reset 0065Dpof Print Settings To set different printing order for single imagesPrinting still images with a PictBridge printer Printing imagesSetting Print Size Menu Screen Settings Content PictBridge Custom MenuLayout QualityUsing the Installer Splash Screen Computer System Requirements WindowsMacintosh Color DescriptionIdentifying Your Operating System OptionInstalling the Driver and Directx 9 Windows 98/98SE Click Next . figStep Installing Directx 9- Windows Installing Arcsoft Photoimpression ALL Windows Users 3FigClick Yes. fig Win 98 FE/SE Click Next . Fig Click Finish Downloading Images to a Computer Downloading the Files by Using an SD Card ReaderMaking Connections Connecting the Camera to a Computer with a USB Cable Understanding Camera Memory and Storage Internal MemoryOptional SD Memory Card DCF ProtocolUsing Arcsoft Photoimpression Windows only Page Appendix TroubleshootingProblem Cause Solution Specifications SensorTroubleshooting Section in this User’s Guide Getting HelpToll in Europe Toll Free in EuropeTaiwan JapanEurope