Troubleshooting

TROUBLESHOOTING

SYMPTOM	POSSIBLE CAUSE	POSSIBLE SOLUTION
CAMERA

Cannot turn on the camera.	Batteries were not installed correctly.	Install batteries correctly using the direction
		indicators indicators on the edge of the top
		of the battery compartment.

	Batteries are dead or weak.	Replace batteries.
	Battery compartment door was not	Close the battery compartment properly.
	closed correctly.
The camera/buttons do not	The camera needs to be reset.	Press the reset button on the back of the
work.		camera with a pointed object such as a
		pen, then power the camera off then on.

The camera turns off during	The batteries are drained of power.	Replace the batteries with new ones.
usage.
usage.	The Auto time off setting is too short.	Your camera comes with an Auto Time
	The Auto time off setting is too short.	Your camera comes with an Auto Time
		Off setting, so if the camera is inactive
		for a certain amount of time, it powers off
		to conserve battery power. Please refer
		to the Time-Out section on page 27 to
		set your time limit.

PICTURES/VIDEO CLIPS

Picture/Video clip has poor image quality.

Poor Lighting.	Increase the lighting in the surrounding
	area when taking picture and video clips.

Lens is dirty.	Clean the lens with a soft cloth. See
	the Camera Maintenance section.

Subject too close.	Stand at least 3.3 ft. (1m) for the Distant
	Mode away from the subject. And at
	Macro Mode stand 0.66ft (20cm) away
	from the subject.

Flash picture taken is too light.	Subject is too close.	Move the subject further away from the
		camera.
	The flash is not needed.	Change the camera setting to Auto
		Flash. See p.12.

	Lighting condition is too bright.	Decrease exposure compensation. See
		p.18.
Flash Picture taken is too dark.	The subject is too far away for the	Move the subject closer to the camera,
	flash to be affective.	or move the camera closer to the
		subject.
	Flash is not on.	Turn the flash On.
	The subject is in front of a bright light.	Change the subject's position.
	Lighting condition is too dark.	Increase the exposure compensation.
		See p.18.
Flash did not work.	There was sufficient flash for the	This is normal as your cameras
	picture and the flash did not fire. This	electronic light sensor is programmed to
	happens when the camera is set to	only fire the flash when needed.
	Auto Flash.

	Camera’s flash has been turned off.	Turn the flash to Auto flash.
	Flash did not charge.	Verify that the Ready LED has stopped
		blinking before taking a picture.

SYMPTOM