Concord Camera 3040AF manual Getting Help, Troubleshooting Section, Toll

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GETTING HELP

GETTING HELP

You can get help from our troubleshooting section, FAQ on our website or by contacting a customer support representative.

Troubleshooting Section

If you need help with your camera, refer to the Troubleshooting section of this manual on page 45.

Website Customer Support/FAQ

Please visit our customer support website at www.concord-camera.comto view the Frequently Asked Questions (FAQ) by clicking the appropriate camera model picture in the “Camera Support “ Section. Most support issues are answered in the FAQ section. You can also E-mail us by clicking the E-mail address link to the customer support center in the “Camera Support” Section.

Customer Support

Before You E-mail or Call us

If you have questions concerning the operation of the camera or software installation, you can speak to or e- mail a customer service representative. Please have the following information available:

Camera Information:	Computer Information:
Name of camera model	Operating System
Camera Serial Number	Processor Speed (MHz)
Camera Info in camera (page 26):	Computer Make and Model
FW Version	Amount of memory
FW Part Number	Exact Error message received
Date	CD-ROM Part Number
Comment
For Camera Support please contact:
Toll Free in the US and Canada:	Toll Free in Europe:
• (866) 522-6372	• UK:	0800-1696482
Monday – Friday 8:00am – 8:00pm	• Spain:	900-973195
Saturday: 9am – 5pm	• Germany:	0800-1800563
Sunday: 12pm – 4pm	• Italy:	800-781883
Web: www.concord-camera.com	• France:	0800-917599
For Camera Support via E-mail, please
contact us at www.concord-camera.com.

Toll:

• +31-53-4829779

Monday – Friday 09:00 – 18:00 Saturday & Sunday: closed (Central European Time)

En

For ArcSoft Technical Support on Photo Editing Software, please contact:

In the USA and Canada:	In Europe:
ArcSoft, Inc.	Arcsoft, Inc.
46601 Fremont Blvd.	Unit, Shannon Industrial
Fremont, CA 94538	Estate
Monday – Friday	Shannon, Co. Clare, Ireland
8:30AM - 5:30PM (PST)	Tel: +353 (0) 61 702087
Tel: (510) 440-9901	Fax: +353 (0) 61 702001
Fax: (510) 440-1270	E-mail: europe@arcsoft.com
Web: www.arcsoft.com
E-mail: support@arcsoft.com

Note: Working hours are subject to change without prior notice.

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Contents User’s Guide English Top/Front Camera OverviewBottom/Back Table of Contents Regulatory Information Camera Features Package ContentsGetting Started Attaching the Wrist StrapTurning the Camera on and OFF Checking the Battery LevelSetting the Language Setting the LanguageTurning the LCD/ICONS on and OFF Languages TV OptionInternal Memory Internal MEMORY/INSERTING the Memory CardStatus Memory in Use Inserting the Memory CardCamera Mode Setting the CAMERA’S Operational ModeReview Mode Video Clip ModeSingle Shot Taking a Picture with the Viewfinder at Distant ModeFlash Ready LED Taking a picture with the viewfinderAUTO-FOCUS Lock Taking a Picture with the LCD AT Distant ModeTaking a picture with the LCD To use the focus lockSetting the Flash Taking a Picture with Digital Zoom How to use digital zoomPhotography Hints Camera Mode Using the Main Menu in Camera ModeSELF-TIMER Capture Mode OptionsUsing the Main Menu Capture Mode Option DescriptionImage Resolution Macro Mode CLOSE-UP ShootingHow to change the White Balance How to change the QualityImage Quality White BalanceHow to set the Scene Selection How to use Exposure CompensationEV Compensation Scene SelectionTaking Video Clips Using Review modeReviewing Your Files To record a video clipHow to enlarge How to review a video clipResolution Enlarging Stored PicturesUsing the Delete Menu in Review mode Using the Delete MenuDeleting Your Files How to delete all filesDelete One YesHow to view your files Using Thumbnail ModeCustomizing the Camera Settings Default Setup Menu and Features Setup Setting Options Description Using the Setup menuHow to set the LCD Brightness Customizing the Camera SettingsTo set the Language Formatting the Internal Memory or the Memory Card To restore the default settings in your camera Restore the Camera to Factory Default SettingsInstallation Requirements Software Installation GuideComputer System Requirements Windows MacintoshColor Description Using the Installer Splash ScreenOption Description Identifying your operating system Flow Diagram for Software InstallationSystem Proceed to Identifying Your Operating SystemInstall Camera Drivers Installing the Driver and Directx 9 Windows 98SEStep Click NextStep Click Finish Microsoft DirectX Installing Directx 9- WindowsInstall ArcSoft PhotoImpression Installing Arcsoft Photoimpression ALL Windows UsersMake sure all two applications are checked and then Adobe Acrobat Reader Installing Adobe Acrobat Reader 5 ALL Windows Users OptionalFiles will be saved into C\Program Downloading Pictures and Video Clips Onto Your Computer Connecting the Camera to the ComputerDownloading files from the camera Downloading Pictures and Video Clips onto your computerUnplugging Your Camera from the Computer Using Arcsoft PhotoimpressionWindows 98SE Windows ME/2000/XPConnecting the Camera to the Television TV Mode Viewing and Deleting Your Files on TVError Messages Symptom Possible Cause Possible Solution TroubleshootingLCD Viewing Video Clips on the Computer Windows 98SE/2000 Website Customer Support/FAQ Before You E-mail or Call us Troubleshooting SectionGetting Help Camera Information Computer InformationOutput Picture File Format Viewfinder Self-Timer Flash Unit Camera SpecificationsBattery Life Safety Tips Safety Tips and MaintenanceCleaning the camera body Cleaning the lens, viewfinder and LCDPrecautions for SD Memory Cards Precautions for batteriesTested to comply With FCC standards For Home or Office USE Regulatory Information