Archos AV 500 series user manual Technical Support, Telephone Support

Page 46

91

24 Technical Support

In case you should encounter any technical difficulties using your product, we suggest you go through these steps in order to resolve any issues as efficiently as possible:

1)Please read carefully through the appropriate sections of this manual. Some subject areas may be treated in two different chapters depending on how the device is being used.

2)Look at the Troubleshooting section at the back of this manual. In this section, we have included answers to some commonly asked questions.

3)Look at our Support section on the website (www.archos.com). Here, you will find Frequently Asked Questions (FAQ) for our different products, and there is a chance that somebody else has already asked your question.

4)If these steps did not help you resolve your technical difficulty, you can always contact us either via email or by calling the helpline. Telephone support will be provided in the language of the countries listed below. For other countries, please use e-mail technical support.

•For warranty and services purposes, keep your sales receipt for proof of purchase.

•If technical support (Telephone or E-mail) determines that your product needs to be returned, please contact the place of purchase to have your product repaired or replaced (depending on problem type). Customers who purchased directly from the ARCHOS™ website should fill out the RMA return request form on the website.

DO NOT USE phone or e-mail support for marketing and sales questions. These numbers are to aid those who have technical difficulties / malfunctions.

91

92

 

 

 

 

 

 

 

 

 

 

 

 

 

Telephone Support

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Canada

949-609-1400

 

Nederland

020-50 40 510

 

 

 

 

 

 

 

 

 

 

 

 

 

Danmark

35 25 65 67

 

Norge

22 57 77 71

 

 

 

 

 

 

 

 

 

 

 

 

 

Deutschland

069-6698-4714

 

Schweitz/Suisse

442 004 111

 

 

 

 

 

 

 

 

 

 

 

 

 

España

09-1745-6224

 

Suomi

09 2311 3434

 

 

 

 

 

 

 

 

 

 

 

 

 

France

01 70 20 00 30

 

Svenska

08 579 290 80

 

 

 

 

 

 

 

 

 

 

 

 

 

Ireland

01-601-5700

 

UK

0207-949-0115

 

 

 

 

 

 

 

 

 

 

 

 

 

Italia

02-4827-1143

 

USA

877-300-879 (toll free)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Email Support

 

 

 

 

 

 

 

 

 

 

 

 

 

tech-support.us@archos.com

 

 

 

 

 

 

 

English (United States and Canada customers)

 

 

 

 

 

 

 

 

 

 

 

 

 

tech-support.eu@archos.com

 

 

 

 

 

 

 

English or French (Europe and the rest of the planet)

 

 

 

 

 

 

 

 

 

 

 

 

 

tech-support.de@archos.com

 

 

 

 

 

 

 

German (Germany)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

92

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Page 45 Page 47
Image 46
Page 45 Page 47
Contents Archos Mobile Video Recorder AV 500 Series Table of contents Connecting/Disconnecting* the AV 500 to/from your PC Music Using iTunes with your AV Photo Viewing PhotosBrowser Using the Browser Connecting Devices to the USB Host Port1INTRO Buttons and Connections Replacing the batteryTechnical Support Troubleshooting Technical Specifications Legal 100 Index 104Page 2INTRO First Time Usage Hardware Reset 3VIDEO Playing Video FilesVideo Playback Action Icons Resume Function4VIDEO Playing Video Files from the Internet Video recording connections 5VIDEO Recording Video FilesRecording a video file Setting the Recording Parameters Where is the Recording Saved?Manually Setting the Scheduler Copy Protection6VIDEO Automated Yahoo! TV Recording Scheduler 7VIDEO Setting the Infrared Emitter Code Part 1 Choose your Device and Brand Part 2 Finding the Right Emitter Codes8VIDEO Editing Video Files Important Note9VIDEO Creating MPEG-4 Video Files with your Computer How to create an MPEG-4 video filePC Tools MPEG-4 codec Compression/Decompression Installing the PC SoftwareUsing MPEG-4 Translator Virtual Dub MPEG-4 TranslatorTarget & Priority Change SettingsSelect Source & Destination Files StartPlay Screen Icons Music Playing Music FilesButton Control Display during music playbackPlay Mode Browsing through your Music LibrarySetting a Bookmark Playing Through your Stereo SystemSynchronizing Music from Windows Media Player WMP to the AV PlaysForSure audio contentMusic Putting Music onto your AV Supports protected Internet video downloadsMusic Playlists Saving a Playlist Adding songs to a Playlist while listening to MusicMusic Recording Music Cable Connections for Audio RecordingRecording Procedure MicrophoneAudio Editing Incremental RecordingPhoto Viewing Photos Music Using iTunes with your AVViewing Photos Magnifying Photos Viewing a slideshowTransferring photos to your AV Methods to copy photos to your AVBrowser Using the Browser Info Navigating the Directory StructureFile and Folder Operations CreateCopying and Moving Files and Folders Drive contentsPhoto View Connecting the AV Connecting/Disconnecting* the AV 500 to/from your PCUsing the Virtual Keyboard USB Connection Type ‘Hard Drive’ or ‘Windows Device’Disconnecting the AV 500 from your Computer Connecting Devices to the USB Host Port Sound Settings Play Mode SettingsClock Settings Display SettingsPower Settings Appearance settingsSystem Settings Updating the AV 500 Firmware Operating System OS TV controlTV docking pod Description ‘Hard Drive’ or ‘Windows Device’?Connecting the TV docking pod to your Television System Remote Control DescriptionConnection 2 Breaking your regular TV Connection Connection 1 Powering the TV docking podConnect & Test Method Connection 4 Connect the AV 500 to the TV docking podConnection 6 the Infrared Emitter Connecting it to the TV docking podConnection 5 the S-Video Which device to control?Thin version Replacing the batteryStandard version Technical Support Telephone SupportUSB Connection issues TroubleshootingSolutions File issues, corrupted data, formatting, and partitioning Charging and Power issues25.3 AV 500 locks up freezes operation or Stops Technical Specifications Warranty and Limited Liability Physical DimensionsTemperature Range LegalElectrostatic Discharge Avoiding Hearing Damage FCC Compliance StatementCopyright Notice LCD Pixel Policy Environmental Considerations105 107 109

AV 500 series specifications

The Archos AV 500 series, launched in the mid-2000s, marked a significant step in portable multimedia players, setting the stage for how we consume media on the go. This innovative series stood out for its combination of storage capacity, multimedia capabilities, and user-friendly interface, making it a favorite among tech enthusiasts and casual users alike.

One of the hallmark features of the Archos AV 500 series was its sizeable hard drive, available in various capacities ranging from 20GB to 100GB. This ample storage allowed users to carry thousands of songs, hundreds of videos, and a variety of pictures. The player supported multiple formats, including MP3 and WMA for audio, as well as AVI and MPEG for video playback. The versatility in supported formats contributed significantly to its user appeal, enabling seamless playback of various media types.

The Archos AV 500 series was equipped with a 4-inch color LCD screen, delivering a sharp and vibrant viewing experience for videos and images. The device also supported a resolution of 480 x 272 pixels, ensuring that video playback was both smooth and visually pleasing. This emphasis on screen quality made it a popular choice for users looking to enjoy their media content on the move.

In terms of connectivity, the AV 500 series featured USB 2.0 for rapid file transfers, allowing users to quickly upload and download their favorite media. It also included an SD card slot, enabling users to expand storage capacity easily, a great advantage for those who needed more space for their content.

The Archos AV 500 series boasted an intuitive interface, featuring an easy-to-navigate menu that catered to users of all ages. The touchscreen operation facilitated quick access to media libraries, settings, and playback options, ensuring that the user experience was both efficient and enjoyable.

Moreover, the series included features such as video recording capabilities, allowing users to capture live events or personal moments directly onto the device. This recording function combined with the playback features created an all-in-one multimedia hub.

In conclusion, the Archos AV 500 series was a groundbreaking device in the portable media player market, offering an impressive combination of storage, versatility, and user-friendly technology. Its innovations paved the way for future developments in multimedia devices, leaving a lasting impact on how we engage with digital content.
Top Page Image Contents