Solving Common Technical Issues

No Video ❐ Check that the power supply voltage is within the operating specifications for your camera model. See Specifications for details.

❐Check the video signal connections are correct.

❐Check for a loose connection.

Fuzzy Video	❐ Check that the video ground connections.
	❐ Check for ground loops.
Image has a	❐ Select the Wide Dynamic Preset that gives you the best picture for your scene. If you still
white cast	have the problem, go to the CUSTOM menu and reduce the dynamic range slider to a
	lower value. Using the VIEWING menu, set the resolution to High and Sharpness to
	Normal or to Sharp.
Which	❐ The WDR presets consist of 3 main types—center-weighted scene, full scene, and full
preset is	scene with spot glare. Depending on the scene, you can narrow down your choice to the
right?	presets within each of these groups. Most applications can use the full scene presets—
	INDOOR or OUTDOOR—as these are optimized for general lighting conditions.
	If the area of interest is primarily in the center of the scene, use the ATM, LOADING DOCK,
	or LOBBY presets.
	For scenes in which there are hot spots of illumination and angle of view, the GAMING
	and LICENSE PLATE presets will offer the best picture quality for seeing the objects of
	interest.
Changing	❐ The WDR presets set the dynamic range, the exposure, sharpness, and the AGC level.
AGC value	Changing any of these changes the WDR preset to Custom. The preset that you selected
affects WDR	was still loaded, except that the AGC had changed, thus customizing your setup. Custom
preset	allows you to modify the dynamic range and exposure of the preset.
preset

Call Honeywell Technical Support for additional assistance (see Warranty and Service).