Kodak DX3600 manual Telephone Customer Support, Before You Call, Telephone Numbers

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Chapter 10

Telephone Customer Support

If you have questions concerning the operation of KODAK software or the camera, you may speak directly to a customer support representative.

Before You Call

Before you call to speak to a customer support representative, please have the camera connected to your computer, be at your computer, and have the following information available:

Operating system __________________________________________

Processor speed (MHz) _____________________________________

Computer model __________________________________________

Amount of memory (MB) ____________________________________

Exact error message you received_______________________________

Version of installation CD____________________________________

Camera serial number______________________________________

Telephone Numbers

µU.S.—call toll free, 1-800-235-6325, between the hours of 9:00 a.m. and 8:00 p.m. (Eastern Standard Time) Monday through Friday.

µCanada—call toll free, 1-800-465-6325, between the hours of 9:00 a.m. and 8:00 p.m. (Eastern Standard Time) Monday through Friday.

µEurope—call the Kodak Digital Imaging Support Centre toll free number associated with your location, or the U.K. toll line,

44-0-131-458-6714, between the hours of 09.00 and 17.00 (GMT/CET) Monday through Friday.

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Contents Kodak DX3600 Zoom Digital Camera User’s Guide Eastman Kodak Company 343 State Street Rochester, New York Camera Front Product OverviewCamera Back Table of Contents Taking Videos Installing the Software Troubleshooting Problems Getting Started What Can I Do With My Kodak DX3600 Zoom Digital Camera?Camera Package Contents Loading the Batteries Close the battery doorAttaching the Wrist Strap Then lift to openTo remove a Picture Card Inserting a Picture CardTo insert a Picture Card Turn off the camera Use only certified cards that carry the CompactFlash logoTurning the Camera On and Off Built-in Lens CoverPowerdown Automatic Powerdown Saves BatteriesSetting the Clock Camera Behavior To reactivate Feature AfterChecking the Battery Level Low -batteries soon need to be replaced or rechargedMode Dial-Settings and Menus Video MenusStill Menus Delete Still or Review MenusMenu Magnify Still or Video Play Protect Image Storage Copy Print Order PictureMenu Display Brightness Language Date/Time set Setup MenusTo access the Setup mode menus Turn the Mode dial to Setup Video Out AboutNavigating Through the Menus Status Bar Icons Checking Current Camera StatusScreen Icons Changing Your Storage Location Setting Choosing Internal Memory or Picture CardSetting remains in effect until you change it Checking Your Storage Location Icon Storage location icon displayed in the status bar indicatesTaking Still Pictures Taking a PictureDelete the Picture Just Taken Press the arrow button Displaying/Deleting the Picture Just TakenButton Highlight Yes, then press SelectPreviewing Your Picture Taking Close-up PicturesZoom Using Zoom for Still PicturesUsing Zoom Take the pictureUsing the Flash for Still Pictures Self Timer feature turns off after you take the picture Putting Yourself in the PictureSetting Picture Quality Placing the Date on Pictures Taking Videos Taking a VideoRecording Previewing Your VideoVideo Then press Select This session, pressTaking Close-up Videos Putting Yourself in the VideoSetting Video Quality Self Timer feature turns off after you take the videoDisplaying the Date/Time on Videos Press SelectSetting Video Length Highlight the setting you want to useStatus Icons Turn the Mode dial to ReviewReviewing Pictures and Videos Picture CardPlaying a Video Deleting Pictures and Videos Protecting Pictures and Videos From Deletion To remove protection, press Select againBefore You Copy Copying Pictures and VideosCopying Pictures Creating a Print Order Magnifying Still PicturesPress Select to redisplay the picture at the original size Highlight the Print Order option you want to use Printing Your OrderEXIT-returns you to the menu screen Starting the Slide Show To cancel the Slide Show, press SelectRunning a Slide Show Changing the Display IntervalConnecting to a Television or Other External Device Viewing Picture or Video Information Then press the Select buttonCustomizing Your Camera Settings Adjusting LCD Screen BrightnessSetting Video Out Select button Selecting a LanguageViewing Camera Information To exit About, press the Select buttonCancel FORMAT-exits without making a change Formatting Memory or Picture CardInstalling the Software Install the SoftwareKodak Picture Software Software Included With Your CameraKodak Picture Transfer Software Kodak Camera Connection SoftwareMacintosh System Requirements Computer System RequirementsWINDOWS-Based System Requirements MB of available RAM 100 MB of available hard disk spacePage Transferring Pictures and Videos Connecting to the ComputerConnecting With the USB Cable Before You Transfer Files to the ComputerTransferring Your Pictures and Videos Connecting With the Kodak Camera DockTransferring on a WINDOWS-based Computer Transferring on a Macintosh Computer Turning Off the Kodak Picture Software AutostartWorking With Your Pictures and Videos On a Macintosh Computer Transferring Your Pictures and Videos ManuallyOn a WINDOWS-based Computer Kodak Camera Connection Software Online HelpFrom a Picture Card Printing Your PicturesFrom Kodak Picture Software Print to your home printer with Kodak Premium Picture PaperUsing the Kodak Camera Dock Camera Dock Package ContentsInstalling the Dock Insert Connecting the Camera DockOpen the battery door on the bottom of the camera Docking the CameraCharging the Battery Pack When Using a Tripod Transferring PicturesPage Troubleshooting-Camera Troubleshooting ProblemsPicture Card Problem Cause Solution Camera Communications Problem Cause Solution LCD Messages Cause Solution Temperature Camera error has#xxx Occurred Back on. If the error You are copying toCamera Problem Cause Solution Turn on Installed Batteries 33, switch storageRemove and reinstall Not work Camera is Wait until the light stopsWhen a Picture Picture was taken When taking picturesYou do not see a Accessing the correct Is missing Lens whenFt 0.50 m between Lens is dirty Clean the lensChange to Auto flash Camera and the subjectIncorrectly User’s guide Slide show does Slide show does Video Out setting isNot run on LCD Accessing the correct Screen Storage locationReduce the Video Length Switch storage locationsRed Exhausted Batteries 14, or insert a cardTroubleshooting-Camera Dock Camera Dock Problem Cause SolutionCamera Dock indicator light Light Status Cause Solution Software Help Kodak Online ServicesGetting Help Kodak Fax SupportBefore You Call Telephone Customer SupportTelephone Numbers 0870 01 838 53International Toll Line +44 131 Page Camera Specifications DX3600 Camera SpecificationsAppendix 11.1 mm actual Focus Fixed, 1.6 ft 0.5 m to infinity DistanceCamera Dock Specifications Camera Dock SpecificationsFeature Factory Setting Original Factory Settings-CameraYour camera is set to the following defaults at the factory In. /4.4 in. /1.7Using Your Batteries Tips, Safety, Maintenance Camera Accessories Best Quality Good Quality Store this many Picture/Video Storage CapacitiesLocating Files on a Picture Card MB Picture CardFile Naming Conventions File Naming Conventions on a Picture CardFile Naming Conventions After a Copy File Naming Conventions in Internal MemoryBefore Copy After Copy FCC Compliance and Advisory Regulatory InformationCanadian DOC Statement Vcci Class B ITE English translationIndex Caring for your camera 82 changing picture location Customer support numbers 74 customizing camera settingsOnline help 53 transferring pictures Card to memory 35 memory to cardDate Internal memory 86 on Picture CardInstalling software on 45 system requirements Internal or card 14 storage location settingNavigating Menus 12 pictures, videosQuality, setting 23, 28 Quicktime software 46 QuickView 18 Mode dial 10 reviewing picturesProtecting 34 running slide show Mode dial 11 mode, usingProblems 66 self-timer delay 22 Video length 30 video out 42 video qualityTaking pictures close-up 19 general 17 menu settings Macintosh WindowsCamera Dock 55 pictures on computer Transferring to computer 50 using on computerInstalling software 45 system requirements Camera information 43 picture, video information