Troubleshooting / FAQ
Camera won’t power up
1.Make sure that you have installed all 4 batteries in the battery compartment. Tasco recommends using 4 Energizer® Lithium
AA batteries in this Surveillance Cam.
2.Make sure that the batteries are installed correctly, observing proper polarity. Always place the negative (flat) end of each battery in contact with the spring tab side of its slot inside the camera.
Do not mix old and new batteries.
Do not mix battery
Rechargeable batteries are not recommended.
Still Photo and/or Video Quality Problems 1. Night photos or videos appear too dark
a. Try using a set of new batteries. The flash will stop operating near the end of the battery life.
b.You will get the best results when the subject is within the ideal flash range, no farther than 30’ (10m) from the camera. Subjects may appear too dark at greater distances.
c.Please note that when the still photo mode is set to“3P”, or with very short Delay time settings, some images may appear darker than others due to the quick response and rapid retriggering of the camera, allowing less time for the flash to fully recharge before firing again.
2.Daytime photos or videos appear too dark
a.Make sure that the camera is not aimed at the sun or other light sources during the day, as this may cause the auto exposure to produce darker results.
3.Night photos or videos appear too bright
a.You will get the best results when the subject is within the ideal flash range, no closer than 10’ (3m) from the camera. Subjects may appear too light at closer distances.
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