Appendix
Troubleshooting
Try the following if you have trouble using the frame.
Issue | Resolution |
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The frame will not turn on. | Verify that the power cable is connected properly. |
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When connecting the frame to a PC with |
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the USB connector, the screen blinks and | There may be a problem with the USB port of the PC. |
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the frame turns off automatically. |
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There is light leaking along the border of | If the screen is black, there may be light showing through due to the characteristics of the LCD |
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the clock screen. | panel. This is normal. |
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The time setting is not correct. | When the power adapter is disconnected for a long period of time, the current time settings may |
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be lost. Connect the power adapter at all times. |
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It takes time for a photo to display when | If the resolution of a photo is high or the file size is large, it may take longer to display. |
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the frame turns on or during a slideshow. |
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Even though there is free space left on the | • | If the FAT section of the internal memory is damaged, photos may not copy there. |
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internal memory, photos will not copy there. | • | Make a folder inside the internal memory to copy photos. |
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| • | Verify that the devices are connected properly. |
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External devices (USB memory device or | • | Verify that the photos stored in the external memory devices are in JPEG format. Corrupted or |
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SD memory card) do not function properly. |
| damaged files will not display. |
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| • | The device may not be supported by the frame. Try another device. |
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| • | JPEG photos saved in CMYK modes will not display. |
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JPEG photos do not play. | • | JPEG photos edited by image editors (e.g., Photoshop or Paintshop) may not display properly. |
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| Save photos in JPEG format after editing on a PC and play the slideshow again. |
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Some photos will not display in a | Your frame can read up to 10,000 photos. Photos exceeding this limit will not display in a |
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slideshow. | slideshow. |
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The proportion of a photo is not correct. | From the Main menu screen, select Settings → Photos → Aspect Ratio → Original Fit. |
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The preview plays slowly. | When there are many photos or large file sizes, the preview may be slow. | 44 | |
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