Customer Service, Limited Warranty | Quantum Instruments QFX5d-R

QFT5D INSTRUCTIONS 10/5/06 10:27 AM Page 37

11. CUSTOMER SERVICE

Having any trouble in using your Quantum product? We are here to help. Mail, call, fax, or email our Service Department:

Service Department

Quantum Instruments

10 Commerce Drive

Hauppauge, NY 11788

Tel: (631) 656-7400

Fax: (631) 656-7410

Website: www.qtm.com

Troubleshooting tips are available at www.qtm.com, Support, Customer Support, FAQ. If you suspect a malfunction or require adjustment, return the unit to us with an accurate description of the problem. Please be sure your problem is not caused by improper operating procedure or malfunc- tions in your other equipment. Send all equipment carefully packaged and insured to our address above.

An estimate of repair cost on out-of-warranty merchandise may be for- warded if you desire. This will require that we contact you for approval before proceeding and will delay return of your equipment. For fastest repair time, you may pre-approve repairs up to a limit of $85 with your credit card. We will bill you only for actual costs up to that limit. If repair costs exceed your pre-approval, we will contact you.

Paying by check will delay the repair until the check clears (up to 15 days). Payment by money order is acceptable.

Normal repair time is 10-15 days. For expedited service, contact our Service Department.

Summary:

•Ship via UPS, Parcel Post, or other carrier, insured.

•Give a clear, detailed description of the problem.

•Give your mailing address and daytime phone number, fax #, and/or email.

•For warranty repairs include a copy of the receipt.

In addition, for out-of-warranty repairs with pre-approval:

•Provide your Visa, MasterCharge, or American Express card # and expiration date.

•Give us authority to charge repair costs up to $85.00.

•Provide your billing address.

Note: Please do not e-mail your credit card information

LIMITED WARRANTY

Quantum products have a 1 year limited warranty. Please refer to the Limited Warranty card for complete details, conditions, and terms.