Axis Communications 216FD Troubleshooting, Checking the Firmware, Upgrading the Firmware

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44AXIS 216FD - Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the AXIS 216FD. One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera can be seen on the page Setup >

Basic Configuration.

Upgrading the Firmware

When you upgrade the firmware with a file from the Axis Web site, your camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Preconfigured and customized settings will be saved when the firmware is upgraded (providing the fea- tures are available in the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release notes available with each new release, before upgrading the firmware.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes: •After starting the upgrade process, always wait at least 5-10 minutes before restarting the cam- era, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

AXIS Camera Management software tool can be used for multiple upgrades. Refer to the Axis Web site at www.axis.com for more information.

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Contents Axis 216FD Fixed Dome Network Camera User’s Manual About this Document Support Contents Axis 216FD Product Features Key featuresOverview Terminal connector LED indicatorsWith a maximum load of 50mA and a maximum voltage DC, this output has an open-collector NPN transistor withAccessing the Camera Access from a browserSetting the Password Accessing the camera from the InternetAdjusting the image AdjustmentLive View AMC audio controls How to stream MPEG-4 Video StreamsMPEG-4 clients Motion JpegAxis Media Control AMC QuickTime & Real PlayerAlternative methods of accessing the video stream Axis Media Control ConfigurationAccessing the Setup tools Video and Image settings Image AppearanceText Overlay Settings Advanced Camera SettingsVideo Stream Overlay/MaskBit Rate Control Advanced MPEG-4 Settings GOV SettingsLow Light Behavior Audio Settings Enable AudioAudio MicrophoneAudio Input Audio modeAudio Channels Audio Output Live View Config LayoutOwn Home Customizing the defaultUpload Own Web Files Default Video Format Default ViewerAction Buttons Output ButtonsSequence Mode AMC SettingsHtml Examples External VideoDefinitions Event ConfigurationEvent Servers Configuring Event Types How to set up a triggered eventTriggered Event Click Add triggered on the Event typesPre-trigger and Post-trigger buffers Scheduled EventMotion Detection Port Status Object SizeSystem Options SecurityIP Address Filtering ReferralsDate & Time HttpsNetwork Basic TCP/IP Settings Network Advanced TCP/IP SettingsIP Address Configuration ServicesNTP Configuration Host Name ConfigurationLink-Local Address NAT traversal port mappingWAN internet Network Traffic Smtp emailUPnP Ports & Devices LED SettingsMaintenance Configuration Support Advanced Resetting to the Factory Default Settings Using the Control Button Pinout and Interface I/O Terminal ConnectorTerminal connector Terminal Connectors Troubleshooting Basic ConfigurationChecking the Firmware Upgrading the FirmwareEmergency Recovery Procedure Axis SupportCamera is accessible locally, but not externally BrowserPower indicator is not constantly lit Camera is inaccessibleDecode only I frames Are flashing red rapidlyProblems uploading files Audio volume too low/highIs enabled under System Options Date & Time No audioTechnical Specifications LensClock General performance considerations ApprovalsOptimizing your system Frame rates Motion Jpeg and MPEG-4 BandwidthGlossary of Terms Compression See Image CompressionAllowed to enter Half-duplex See Full-duplexVOP See VOP Megapixel See PixelAxis 216FD Glossary of Terms SSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the network Index AMCSnmp Axis 216FD Index

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