Axis Communications 216FD user manual Emergency Recovery Procedure, Axis Support

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AXIS 216FD - Troubleshooting 45

Emergency Recovery Procedure

If power or the network connection to the camera is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.Unix/Linux - From the command line, type the following: arp -s <IP address of camera> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <Serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis216fd.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5.Referring to the installation guide, reinstall the camera.

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

Axis Support

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

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Contents Axis 216FD Fixed Dome Network Camera User’s Manual About this Document Support Contents Axis 216FD Key features Product FeaturesOverview LED indicators Terminal connectorWith a maximum load of 50mA and a maximum voltage DC, this output has an open-collector NPN transistor withAccess from a browser Accessing the CameraAccessing the camera from the Internet Setting the PasswordAdjustment Adjusting the imageLive View AMC audio controls Video Streams How to stream MPEG-4Motion Jpeg MPEG-4 clientsAxis Media Control AMC QuickTime & Real PlayerAlternative methods of accessing the video stream Configuration Accessing the Setup toolsAxis Media Control Image Appearance Video and Image settingsAdvanced Camera Settings Text Overlay SettingsVideo Stream Overlay/MaskAdvanced MPEG-4 Settings GOV Settings Low Light BehaviorBit Rate Control Enable Audio Audio SettingsAudio MicrophoneAudio mode Audio ChannelsAudio Input Audio Output Layout Live View ConfigCustomizing the default Upload Own Web FilesOwn Home Default Viewer Default Video FormatAction Buttons Output ButtonsAMC Settings Sequence ModeHtml Examples External VideoEvent Configuration Event ServersDefinitions How to set up a triggered event Configuring Event TypesTriggered Event Click Add triggered on the Event typesScheduled Event Pre-trigger and Post-trigger buffersMotion Detection Object Size Port StatusSecurity System OptionsIP Address Filtering ReferralsHttps Date & TimeNetwork Advanced TCP/IP Settings Network Basic TCP/IP SettingsIP Address Configuration ServicesHost Name Configuration NTP ConfigurationLink-Local Address NAT traversal port mappingWAN internet Smtp email UPnPNetwork Traffic LED Settings MaintenancePorts & Devices Support ConfigurationResetting to the Factory Default Settings Using the Control ButtonAdvanced I/O Terminal Connector Terminal connectorPinout and Interface Terminal Connectors Basic Configuration TroubleshootingChecking the Firmware Upgrading the FirmwareAxis Support Emergency Recovery ProcedureBrowser Camera is accessible locally, but not externallyCamera is inaccessible Power indicator is not constantly litDecode only I frames Are flashing red rapidlyAudio volume too low/high Problems uploading filesIs enabled under System Options Date & Time No audioLens Technical SpecificationsClock Approvals General performance considerationsOptimizing your system Bandwidth Frame rates Motion Jpeg and MPEG-4Compression See Image Compression Glossary of TermsHalf-duplex See Full-duplex Allowed to enterMegapixel See Pixel VOP See VOPAxis 216FD Glossary of Terms SSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the network AMC IndexSnmp Axis 216FD Index

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