Axis Communications 221 user manual Troubleshooting, Checking the Firmware, Upgrading the Firmware

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38AXIS 221 - Troubleshooting

Troubleshooting

Checking the Firmware

One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera can be seen on the page

Setup > Basic Configuration.

Upgrading the Firmware

Firmware is software that determines the functionality of the camera. When you upgrade the firmware with a file from the Axis Web site, your Axis camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Preconfigured and customized settings will be saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release notes available with each new release, before upgrading the firmware.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes: •After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

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Contents Axis 221 Network Camera User’s Manual About this Document Contents Axis Product Features Overview Rear panelNetwork LED IndicatorsPower StatusAccessing the Camera Access From a BrowserFocusing Setting the PasswordAccessing the camera from the Internet Live View Axis 221 Accessing the Camera Configuration Accessing the Setup toolsOverview of the Setup tools Basic ConfigurationSystem Options Administrators only Image Settings Video and ImageTest Overlay/Mask SettingsVideo Stream Overlay/Mask TypeOverlay image/privacy mask requirements Advanced SettingsCamera Settings Image Formats Image SizeMPEG-4 Settings Profile@Level PropertiesAxis Media Control Upload Own Web Files Live View ConfigCustom Settings Modify the Axis Look Own HomeExample Check Show Custom Link Action ButtonsDefault Viewer for Motion Jpeg Default Video Format in Internet Explorer for WindowsAxis Media Control Settings see Axis Media Control, on Html ExamplesSequence Mode External VideoDefinitions Event ConfigurationEvent Servers Triggered Event Configuring Event TypesHow to set up a triggered event Click Add triggered on the Event typesPre-trigger and Post-trigger buffers Scheduled EventMotion Detection Port Status Object SizeIP Address Filter System OptionsSecurity ViewerDate & Time HttpsIP Address Configuration Network Basic TCP/IP SettingsNetwork Advanced TCP/IP Settings ServicesNetwork Traffic Host Name ConfigurationLink-Local Address Network Snmp Network SocksNetwork Smtp email Network UPnPPorts & Devices LED SettingsMaintenance Configuration SupportAdvanced Resetting to the Factory Default SettingsUsing the Reset Button Checking the Firmware TroubleshootingSetup Basic Configuration Upgrading the FirmwareEmergency Recovery Procedure Axis SupportSymptoms, Possible Causes and Remedial Actions Video/Image problems, general Default MPEG-4 decoderStatus and Network indicator LEDs are flashing red rapidly Problems uploading files Lower frame rate than expected when viewing MPEG-4Image degenerating when viewing MPEG-4 Poor quality snapshot imagesPinout and Interface I/O Units ConnectorsTerminal Connector Schematic Diagram Terminal Connectors Pin Function PowerPower Connector Block Pin D-Sub ConnectorSchematic Diagram Power Terminal Block and Power Connectors Replacing the Lens Removing and Attaching LensTechnical Specifications LensSpecification Dimensions HxWxD and weight MtbfGlossary of Terms Page Index AMCScheduled Event 25