Axis Communications 221 user manual Emergency Recovery Procedure, Axis Support

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AXIS 221 - Troubleshooting 39

Emergency Recovery Procedure

If power or the network connection to the camera is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.Unix/Linux - From the command line, type the following: arp -s <IP address of camera> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <Serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis221.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5.Reinstall the camera starting.

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

Axis Support

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

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Contents Axis 221 Network Camera User’s Manual About this Document Contents Axis Product Features Rear panel OverviewStatus LED IndicatorsPower NetworkAccess From a Browser Accessing the CameraSetting the Password Accessing the camera from the InternetFocusing Live View Axis 221 Accessing the Camera Accessing the Setup tools ConfigurationBasic Configuration Overview of the Setup toolsSystem Options Administrators only Video and Image Image SettingsOverlay/Mask Type Overlay/Mask SettingsVideo Stream TestImage Formats Image Size Advanced SettingsCamera Settings Overlay image/privacy mask requirementsProfile@Level Properties MPEG-4 SettingsAxis Media Control Live View Config Custom SettingsUpload Own Web Files Own Home Modify the Axis LookAction Buttons Example Check Show Custom LinkHtml Examples Default Video Format in Internet Explorer for WindowsAxis Media Control Settings see Axis Media Control, on Default Viewer for Motion JpegExternal Video Sequence ModeEvent Configuration Event ServersDefinitions Click Add triggered on the Event types Configuring Event TypesHow to set up a triggered event Triggered EventScheduled Event Pre-trigger and Post-trigger buffersMotion Detection Object Size Port StatusViewer System OptionsSecurity IP Address FilterHttps Date & TimeServices Network Basic TCP/IP SettingsNetwork Advanced TCP/IP Settings IP Address ConfigurationHost Name Configuration Link-Local AddressNetwork Traffic Network UPnP Network SocksNetwork Smtp email Network SnmpLED Settings MaintenancePorts & Devices Support ConfigurationResetting to the Factory Default Settings Using the Reset ButtonAdvanced Upgrading the Firmware TroubleshootingSetup Basic Configuration Checking the FirmwareAxis Support Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Default MPEG-4 decoder Status and Network indicator LEDs are flashing red rapidlyVideo/Image problems, general Poor quality snapshot images Lower frame rate than expected when viewing MPEG-4Image degenerating when viewing MPEG-4 Problems uploading filesI/O Units Connectors Terminal ConnectorPinout and Interface Schematic Diagram Terminal Connectors Power Power Connector BlockPin Function D-Sub Connector Schematic Diagram Power Terminal Block and Power ConnectorsPin Removing and Attaching Lens Replacing the LensLens Technical SpecificationsSpecification Mtbf Dimensions HxWxD and weightGlossary of Terms Page AMC IndexScheduled Event 25