Xerox 604P18057 manual Problem Solving, Fault Clearance Procedure

16 Problem Solving

The machine has built-in information to identify and manage error messages and problems. It also contains troubleshooting steps to help resolve problems.

Refer to the information contained in this chapter to resolve any troubleshooting issues.

Fault Clearance Procedure

If a fault or problem occurs, there are several ways in which you can identify the type of fault. Once a fault or problem is identified, establish the probable cause, and then apply the appropriate solution.

•If a fault occurs, first refer to the screen messages and animated graphics and clear the fault in the order specified.

•If the problem is not solved by following the screen messages and graphics, refer to Troubleshooting Tables on page 325 and apply the appropriate solution as described.

•Also refer to the fault codes displayed on the touch screen in the Machine Status mode. Refer to Fault Codes on page 329 for an explanation of some of the fault codes and corresponding corrective actions.

•Alternatively, contact the Key Operator for assistance.

•In some cases, it may be necessary to switch the machine off and then on. Refer to Power On/Off in the Product Overview chapter on page 38.

CAUTION: Failure to leave at least 20 seconds between a power off and a power on can result in damage to the additional hard disk of the machine.

•If the problem persists, or a message indicates that you should call for service, refer to Xerox Welcome Center on page 339.

NOTE: If fax jobs are queued in the machine not equipped with the hard disk and a loss of power occurs, the machine will print a Power Off Report when the machine is switched on. This will show a list of the fax jobs lost.

Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 User Guide 315