Xerox 604P18057 manual Troubleshooting Tables, Symptom, Recommendation

Troubleshooting Tables

Troubleshooting Tables

If you are experiencing difficulties using the machine, check the suggestions in the following tables for advice. If this does not remedy the problem, refer to Fault Clearance Procedure on page 315.

Symptom	Recommendation
The machine will not power on.	• Check the power cord.
	• Check that the power switch is in the ON
	position.
	• Check that the RESET button on the back
	of the machine is not in the tripped
	(popped up) position. Push the button to
	reset.
	• Check that the AC outlet is supplying
	voltage. Connect another appliance to the
	outlet to verify the voltage supply.
The document will not feed through the	• Check that the document feeder is not
document feeder.	overloaded. The document feeder can
	hold a maximum of 50 sheets.
	• Check that the document is fully inserted
	into the document feeder.
The machine does not display the Tandem	• Check that no paper trays are open. If a
Tray Module (or one of the paper trays) as	tray is ajar, the machine cannot sense its
one the Paper Supply selections.	connection.
	• Open and close each paper tray and the
	Tandem Tray Module. If this does not
	rectify the problem, then power the
	machine off and then on.
The machine does not display the Finisher/	• Check that the cables from the finisher are
Stapler option.	securely connected to the machine.
	• Slide the Finisher into its correct position.
	• The machine configures itself when
	additional options are attached.
The machine does not accept documents	• Check with the Key Operator about
into memory.	available memory.
	• If the memory is almost full, print and
	delete unnecessary files.
The machine displays a memory full error	• Check with the Key Operator about
message.	available memory.
	• Divide the remaining pages of the job into
	several small jobs and run the job again.

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