LaCie FireWire 800 user manual Mac Troubleshooting, Manual Updates, Problem Question Solution

LaCie d2 Quadra • Design by Neil Poulton	Troubleshooting
User Manual	page 25

4. Troubleshooting

If your LaCie hard disk is not working correctly, please re- fer to the following checklist to determine the source of the problem. If you have gone through all of the points on the checklist and your drive still does not work properly, please check the FAQs that are regularly published on our website – www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the downloads page, where the most recent software updates will be available.

If you need further assistance, please contact your LaCie re- seller or LaCie Customer Support (see section 5. Contacting

Customer Support for details).

Manual Updates

LaCie strives to give you the most up-to-date, comprehensive user manuals available on the market. It is our goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your new device.

If your user manual does not reflect the configuration of the product you purchased, please check our website for the most current version of the user manual.

www.lacie.com

Mac Troubleshooting

Problem	Question	Solution
The drive is not recog-	Does an icon for the drive ap-	There should be an icon for the LaCie drive on the desktop. If the
nized by the computer.	pear on the desktop?	drive does not appear, follow the rest of the Troubleshooting tips to
		isolate the problem.
	Does your computer’s con-	See section 1.2. Minimum System Requirements for more information.
	figuration meet the minimum
	system requirements for use
	with this drive?
	Is the drive’s power supply	Make sure that the power supply is properly connected (see section
	connected and turned on?	2.1. Turning the Drive On), that the drive has been turned on by press-
		ing the On/Off/Auto button the back of the drive, and that the outlet
		the power supply is connected to is also turned on.
	Did you follow the correct	Review the installation steps in section 2.2. Connecting the Interface
	installation steps for the spe-	Cable.
	cific interface and operating
	system?
	Are both ends of the FireWire,	Check both ends of the FireWire, eSATA or USB cables and make sure
	eSATA or USB cables firmly	that they are fully seated in their respective ports. Try disconnecting the
	attached?	cables, waiting 10 seconds, and then reconnecting them. If the drive is
		still not recognized, restart your computer and try again.
	Have the USB, eSATA or	Open Apple System Profiler and click on the Devices and
	FireWire drivers been installed	Volumes tab. If your device is not listed, recheck the cables and try
	correctly and enabled?	the other troubleshooting tips listed here.
	Is there a conflict with other	Contact LaCie Technical Support for help.
	device drivers or extensions?